Ring Alarm Pro
  • Download the Ring Alarm Pro user guide

    If have a Ring Alarm Pro and want to learn how to set it up, add devices, use wifi, enroll in professional monitoring and more, you can download the instruction manual here. 

  • Download the Ring Jobsite Security Case user guide

    If have the Ring Jobsite Security Case and want to learn how to set it up, mount it to a floor, wall or beam, or need help using it, you can download the instruction manual here. 

  • Professional monitoring at a jobsite

    If you use Ring Alarm Pro at a jobsite, you may want to add professional monitoring to help secure supplies, equipment and the jobsite property itself.  A Ring Protect Pro subscription is required to have professional monitoring. Click here for instructions on how to sign up for professional moni...

  • Using Alarm Pro when the internet is out

    If your internet connection is out, or you need to use Ring Alarm Pro in a location without an internet connection (via a modem and ethernet), you’ll need to use Ring’s cellular data option to stay online.The Ring Protect Pro subscription offers 24/7 Backup Internet when you need it. This means t...

  • Troubleshooting your eero or modem connection

    If you're having trouble with your eero or modem connection when setting up your gateway eero, here are a few things to check: Make sure your gateway eero is connected to your modem via the Ethernet cord provided in the box. It should clip snuggly into your gateway eero and one of the Ethernet ...

  • Frequently asked questions about Ring Jobsite Security

    What is Ring Jobsite Security? Ring Jobsite Security is a portable and durable security solution to help pros and contractors in securing their job sites, tools and materials. With Ring Alarm Pro, your Ring Jobsite Security can also provide a cellular internet connection to your job site with op...

  • Charging Quick Release Battery Packs in the Jobsite Security Case

    Your Ring Jobsite Security Case has two slots that can be used to store and charge extra Quick Release Battery Packs for use when you need them.   Quick Release Battery Packs can be seen above in the lower left corner of the case.   Quick Release Battery Packs can be charged inside the Ring Jobs...

  • Using the Ring app and eero app to manage Alarm Pro

    Ring Alarm Pro uses both the Ring app and the eero app. The Ring app is used to run your Ring Alarm security system, Ring cameras and Ring Smart Lighting products, and view videos. During setup, you’ll start by setting up your Alarm Pro on your Ring account, enroll in professional monitoring, a...

  • Replacing your current router with Alarm Pro

    The Ring Alarm Pro is designed to replace your existing router, connecting directly to your modem or other ISP equipment and providing internet access like you’d expected. Additionally, the Ring Alarm Pro can be set up to use a cellular internet connection with 24/7 Backup Internet (optional, wit...

  • Replacing your eero mesh network with Ring Alarm Pro

    Ring Alarm Pro is designed to be used as the gateway, or primary router, on your home network. This diagram shows how to correctly set up your Alarm Pro as the gateway of your home network: Please note that Alarm Pro will be connected to your modem and the internet using an ethernet cable, but w...

  • Reduce Backup Internet data usage with Ring camera settings

    If you use Alarm Pro at a location without an internet connection, you may want to manage the amount of Backup Internet cellular data used by your Ring cameras.Each time your camera records a video and saves it to your Ring account, it takes up data. The amount of data your cameras will use depen...

  • Ring Power Pack LED light patterns explained

      Ring Power Pack - LED patterns LED Color Description Solid Green On for 5 seconds Power Pack is plugged into AC power (seen before charging begins) Power Pack is plugged into another Power Pack Power Pack is plugged into Ring Alarm Pro Solid Orange Charging Flashing Green (1 secon...

  • Using Ring Alarm Pro during power and internet outages

    Ring Alarm Pro has many backup options to help you keep your property safe and your busy life running smoothly when the power or internet goes out. But to keep your Alarm Pro on and online during outages, you need the right combination of products and services.To make this easier, here’s what you...

  • Frequently Asked Questions about Ring Alarm Pro

    What is Ring Alarm Pro? Ring Alarm Pro gives you a Ring Alarm for trusted physical security, and an eero Wi-Fi 6 router for fast wifi and network security in a single system. Unlike traditional home security systems, Ring Alarm Pro also offers optional layers of backup protection to help stay co...

  • Ring Jobsite Security Case - Setup and Use

    The Ring Jobsite Security Case is a protective case designed to let you to use the Ring Alarm Pro and two Ring Power Pack backup batteries. Note: Ring Power Packs and Quick Release Battery Packs may be sold separately. Case features Outside the case - Protection and mounting options The...

  • Alarm Pro Base Station - Setup and Use

    The Ring Alarm Base Station is the hub of your home, with a Ring Alarm security system, an eero Wi-Fi 6 router, plus optional battery backup and internet connectivity add-ons available in case the power or internet go out. Alarm Pro is designed to be the primary router, or gateway, for your home...

  • Ring Alarm Pro Base Station LED patterns explained

      Power LED - light patterns and descriptions LED Color Description Solid Red Base Station when it first powers on Solid Orange When Base Station is first powered on When Running on internal battery, before Low Power Mode Solid Green Updated has finished, and the Base Station is read...

  • Ring Alarm Base Station Replacement Checklist

    Congratulations on successfully replacing your Base Station! If you’ve completed this process, we’ve moved your Ring Alarm and Z-Wave devices and settings from your old Base Station to your new one. You may have received one or more push notifications or email letting you know that your devices w...

  • Ring Jobsite Security

    Using the Ring Jobsite Security Case Mounting and Using the Ring Jobsite Security Case Charging Quick Release Battery Packs in the Jobsite Security Case Download the Ring Jobsite Security Case user guide Setting up your Jobsite Security Kit Linking your Ring Devices together for ...

  • Using Alarm Pro when the power goes out

    Ring Alarm Pro is requires power in order to take advantage of all of the features and benefits. Even if your internet connection is still online working, Alarm Pro can’t run a wifi network without a power source.   Using Alarm Pro when the power is out When the power goes out, you have two optio...

  • Ring Alarm Pro Help & FAQs

    Welcome to Ring Alarm ProRing Alarm Pro Base StationTroubleshooting errors during Alarm Pro Base Station SetupUsing Alarm Pro during power and internet outagesUsing Alarm Pro on 24/7 Backup Internet all the timeReplacing a Ring Alarm with a Ring Alarm ProUsing Ring Alarm Pro at Jobsites

  • Upgrading or replacing your Ring Alarm Base Station

    We’ve made it easier to replace and upgrade your Base Station from a Ring Alarm to the Ring Alarm Pro version. The app will help you save all of your existing Ring Alarm devices and settings, and move them to your new Base Station. But before you begin, there are a few things we want you to know:...

  • Managing your saved Base Station settings

    When you replace or upgrade your Base Station, we will securely save all of the Ring Alarm and Z-Wave devices and settings on your current Base Station.   Your Ring Alarm devices and settings will be saved for 30 days. After 30 days, your settings will be deleted. We recommend that you set up you...

  • Troubleshooting the Alarm Pro Base Station replacement steps

    If you tried to use the app to replace or upgrade your Base Station, and you received an error message letting you know that it could not successfully restore your devices and settings to your new system, there are a few possible ways to resolve this issue.Note: You need to be the owner of the Ri...

  • Ring Alarm Pro - Base Station internet connectivity issues

    If your Alarm Pro Base Station can’t connect to the internet, you have several options that may help. Go to eero Choose the Go to eero option to troubleshoot your network using the eero app.Tap here for help troubleshooting your eero wifi network. Unregister the Base Station If you don’t have th...

  • Using Backup Internet as your primary internet connection

    You can use your Ring Alarm Pro without wired internet connection or an internet service provider. To do this, you’ll need both: A Ring Protect Pro subscription. A reliable power source for your Alarm Pro. This can be an outlet, or Ring Power Packs. The Ring Protect Pro subscription includes 2...

  • Troubleshooting your Ring Alarm Pro during setup

    If you see one of these messages while setting up your Ring Alarm Pro, follow the steps listed below to resolve the issue. "Please grant permission for location sharing on your mobile device." You’ll see this message if your cell phone or tablet doesn’t have Location Sharing turned on. To continu...

  • Moving Ring Alarm Pro to a new Location

    Locations are a function in the Ring app that allow you to group your Ring devices by their physical location. Whether you’re brand new to the Ring app or setting up Ring Alarm Pro on an existing account, a location with an accurate physical address is required. This ensures that your Ring produc...

  • Frequently Asked Questions about Ring Power Packs

    What is the Ring Power Pack and how does it work? Ring Power Packs are external backup batteries designed to provide extra power for Ring Alarm Pro and the eero 6 Extender. You can connect up to 4 Ring Power Packs to a Ring Alarm Pro, and the Power Packs stack neatly under your device for easy st...

  • Manually upgrading or replacing a Base Station

    If you tried to replace your Base Station with a new one, and you see Ring app error messages that say that the process could not be successfully completed, you will need to manually remove each Ring Alarm and Z-Wave device from the Ring app, and then add them to your new Base Station.   Step 1 -...