All about monitoring
  • Alarm Verbal Password Reminder Alerts

    If you are signed up for 24/7 professional monitoring,* when there is an alarming event you and your emergency contacts will receive a call from the monitoring center to determine if it is a valid or false alarm before emergency personnel are dispatched to your location. To discuss alarm details ...

  • How to Arm and Disarm Ring Alarm with Mode Schedules

    Create a schedule to change modes for Ring Alarm You can create a schedule to change the mode of your Ring Alarm system. Use this feature to create custom mode schedules that will arm and disarm your Ring Alarm whenever you want.    Before you create schedules, you should know... You’ll need to ...

  • How to Get a Professional Monitoring Certificate for Your Insurance Company

    Many insurance companies offer discounts on insurance for homes and apartments with professionally-monitored* alarm systems. Ring Alarm provides a monitoring certificate for your alarm system that you can submit to your insurance company to see if you may qualify for a discount on your premium. C...

  • Alarm Verified Guard Response

    What Is a Verified Response? In some areas, police and fire departments require that certain alarm signals are verified before emergency responders can be dispatched. Acceptable verification options may include: Visual verification. An eyewitness at the location sees that it’s a true emergency....

  • How Do You Enable Professional Monitoring for Ring Alarm?

    Signing up for a subscription plan does not automatically enroll you in professional monitoring, but once you have a plan, it’s easy to complete your monitoring setup with just a few steps. We’ll ask you to confirm a few details and let us know who we should contact in an emergency. You’ll also c...

  • How do you sign up for professional monitoring?

    To get professional monitoring for your Ring Alarm or Ring Alarm Pro, complete these 3 steps. Step 1: Sign up for a Ring Protect subscription. Visit Ring.com, log into your account, and sign up for a Ring Protect plan that includes professional monitoring. Please note that you’ll need to have at ...

  • Customizable police response for Ring Alarm professional monitoring

    Everyone uses their Ring Alarm to protect their home in different ways, which is why we now offer customizable police response options for residential neighbors with professional monitoring. You'll no longer have to worry about having the police show up unexpectedly or getting fined for false ala...

  • Getting a Confirmation Call when you Cancel an Accidental Alarm

    Note: This is a new feature for neighbors who have signed up for professional monitoring. Sometimes life happens, and you can’t disarm your Ring Alarm within the entry delay time to prevent the alarm from going off. Accidental alarms can happen, but if you disarm before the monitoring center call...

  • Using the SOS Button in the Ring App

    When seconds count, neighbors signed up for professional monitoring through a Ring Protect plan can use the always available SOS button to request immediate assistance from both the app dashboard and Live View. This article will answer commonly asked questions concerning the SOS button in the Ri...

  • Understanding Monitoring

    Home security seems like a complex topic, but it’s essentially a combination of two components: Home security technology, which includes alarm systems, door locks, video cameras, and other security devices. Monitoring. This article will explain what monitoring is and help you make the best ch...

  • Understanding Assisted Monitoring (for non-US/Canada customers)

    Assisted Monitoring is not available for our customers in the US and Canada. If you are in the US or Canada, click here to learn about professional monitoring. If you are outside of the US, click here to learn about Assisted Monitoring.

  • Getting a Call from Ring’s Professional Monitoring Center

    Ring’s professional monitoring* center is focused on speed and accuracy to help you get help fast. To achieve this goal, they sometimes use automation in order to shave precious seconds off their response time when it counts the most.   What does this mean for me? During your Alarm’s 7-Day Practi...

  • What does a Ring Alarm emergency contact do?

    When an alarm signal is received, the monitoring service will call your list of emergency contacts. (Click here to review the emergency response plans to learn who gets called, and when they get called.) Your emergency contact list should include yourself and/or other people you trust to answer ...

  • Using and Updating Your Verbal Password

    Your verbal password is a code word or a number that you created when you signed up for professional monitoring. In an emergency, the monitoring center uses your verbal password to confirm the identity of the person answering the phone. Who Do I Need to Share My Verbal Password With? All of your...

  • Phone Numbers for the Ring Alarm Monitoring Service

    If your Ring Alarm sounds and you get a call from the Ring Monitoring Center, you and your emergency contacts need to answer the phone so you can take care of the emergency.   Find your local Ring Monitoring Service phone number below, and save it as a contact in your mobile phone so you never mi...