All about monitoring
  • What is Security by Ring?

    The Security by Ring plan is designed to provide enhanced security features for your Ring Alarm Security Kit with Verizon LTE kit.  When you subscribe to Security by Ring, you’ll enjoy these benefits: 24/7 professional monitoring with emergency response in case of intrusion, and panic, as well a...

  • How to get a professional monitoring certificate for your insurance company

    Some insurance companies offer discounts on insurance for homes and apartments with professionally-monitored security systems. Ring Alarm provides a professional monitoring certificate that you can submit to your insurance company to see if  you may qualify for a discount. Please note: Insurance ...

  • Verified Response for Alarms and Guard Response

    What is a verified response?  In some areas, police and fire departments require that some alarm signals are verified to be a real emergency before the emergency responders show up.  Acceptable verification options typically include: Visual verification - an eye witness at the location sees that...

  • How do you enable professional monitoring for Ring Alarm?

    Signing up for a subscription plan s does not automatically enroll you in professional monitoring, but it’s easy to complete your monitoring setup with just a few steps. We’ll ask you to confirm a few details and let us know who we should contact in an emergency. You’ll also choose a verbal passw...

  • How do you sign up for professional monitoring?

    To get professional monitoring for your Ring Alarm, you need to complete these 3 steps. Step 1: Sign up for Ring Protect Plus. Visit Ring.com, log into your account, and sign up for Ring Protect Plus. Please note that you’ll need to have at least one Ring device, such as your Ring Alarm Base Stat...

  • Customizable police response for Ring Alarm professional monitoring

    Everyone uses their Ring Alarm to protect their home in different ways, which is why we now offer customizable police response options for residential neighbors with professional monitoring. You'll no longer have to worry about having the police show up unexpectedly or getting fined for false ala...

  • Getting a Confirmation Call when you Cancel an Accidental Alarm

    Note: This is a new feature for neighbors who have signed up for professional monitoring. Sometimes life happens, and you can’t disarm your Ring Alarm within the entry delay time to prevent the alarm from going off. Accidental alarms can happen, but if you disarm before the monitoring center call...

  • Using the SOS Button in the Ring App

    When seconds count, neighbors signed up for professional monitoring through the Ring Protect Plus Plan can use the always available SOS button to request immediate assistance from both the app dashboard and Live View. This article will answer commonly asked questions concerning the SOS button in...

  • Understanding Monitoring

    Home security seems like a complex topic, but it’s essentially a combination of two components: Home security technology, which includes alarm systems, door locks, video cameras, and other security devices. Monitoring. This article will explain what monitoring is and help you make the best ch...

  • Getting a Call from Ring’s Professional Monitoring Center

    Ring’s Professional Monitoring Center is focused on speed and accuracy to help you get help fast. To achieve this goal, they sometimes use automation in order to shave precious seconds off their response time when it counts the most.   What does this mean for me? During your Alarm’s 7-Day Practic...

  • What does a Ring Alarm emergency contact do?

    When an alarm signal is received, the monitoring service will call your list of emergency contacts. This list should include yourself and/or other people you trust to answer the call and take care of your home in case you can’t be reached.  All emergency contacts should be able to: Answer their ...

  • Using and Updating Your Verbal Password

    Your verbal password is a code word or a number that you created when you signed up for professional monitoring. In an emergency, your verbal password is used by the monitoring center to confirm the identity of the person answering the phone.    Who do I need to share my verbal password with? All...

  • Phone Numbers for the Ring Alarm Monitoring Service

    If your Ring Alarm sounds and you get a call from the Ring Monitoring Center, you and your emergency contacts need to answer the phone so you can take care of the emergency.   Find your local Ring Monitoring Service phone number below, and save it as a contact in your mobile phone so you never mi...

  • Verified Response Protocol, Guard Response, & Your Jurisdiction

    Depending on where you live, your Ring Alarm System and Central Monitoring Station may have to deal with what's called a "Verified Response Protocol" when answering a call from your Ring Alarm. A list of U.S. cities with some form of Verified Response Protocol is below. This article will explain ...