All about monitoring
  • Using the SOS Button in the Ring App

    When seconds count, neighbors signed up for professional monitoring through the Ring Protect Plus Plan can use the always available SOS button to request immediate assistance from both the app dashboard and Live View. This article will answer commonly asked questions concerning the SOS button in...

  • Understanding Monitoring

    Home security seems like a complex topic, but it’s essentially a combination of two components: Home security technology, which includes alarm systems, door locks, video cameras, and other security devices. Monitoring. This article will explain what monitoring is and help you make the best ch...

  • Getting a Call from Ring’s Professional Monitoring Center

    Ring’s Professional Monitoring Center is focused on speed and accuracy to help you get help fast. To achieve this goal, they sometimes use automation in order to shave precious seconds off their response time when it counts the most.   What does this mean for me? During your Alarm’s 7-Day Practic...

  • What does a Ring Alarm emergency contact do?

    When an alarm signal is received, the monitoring service will call your list of emergency contacts. This list should include yourself and/or other people you trust to answer the call and take care of your home in case you can’t be reached.  All emergency contacts should be able to: Answer their ...

  • Using and Updating Your Verbal Password

    Your verbal password is a code word or a number that you created when you signed up for professional monitoring. In an emergency, your verbal password is used by the monitoring center to confirm the identity of the person answering the phone.    Who do I need to share my verbal password with? All...

  • Phone Numbers for the Ring Alarm Monitoring Service

    If your Ring Alarm sounds and you get a call from the Ring Monitoring Center, you and your emergency contacts need to answer the phone so you can take care of the emergency.   Find your local Ring Monitoring Service phone number below, and save it as a contact in your mobile phone so you never mi...

  • Verified Response Protocol, Guard Response, & Your Jurisdiction

    Depending on where you live, your Ring Alarm System and Central Monitoring Station may have to deal with what's called a "Verified Response Protocol" when answering a call from your Ring Alarm. A list of U.S. cities with some form of Verified Response Protocol is below. This article will explain ...