Support Center
All about monitoring
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Exit Error
Have you ever accidentally left your home or business without fully closing your main exit or entry door after arming your alarm? If so, you know how nerve-wracking it can be to receive an unexpected alarming alert on your phone. Then, if you or your emergency contacts miss the call from the Ring...
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Alarm Verbal Password Reminder Alerts
Verbal Password and 24/7 professional monitoring1 brings an added layer of protection to your Ring of Security. During an alarming event, the monitoring center will call and use Verbal Password to confirm whether a valid or false alarm has occurred before emergency response is dispatched to your ...
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How to Arm and Disarm Ring Alarm with Mode Schedules
You can create a schedule to change the mode of your Ring Alarm system*. Use this feature to create custom mode schedules that will arm and disarm your Ring Alarm whenever you want. *Ring Alarm and all Ring Alarm accessories require a subscription for digital notifications, in-app features, digi...
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How To Get a Professional Monitoring Certificate for Your Insurance Company
Learn how to get your professional monitoring* certificate in app or online for a potential discount on your insurance. Insurance discount eligibility.Contact your home insurance provider to see if they offer a discount for locations with professionally monitored* alarm systems. Get your insuranc...
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Understanding Alarm Verified Guard Response
Frequently Asked Questions What is a Verified Response? In some areas, police and fire departments require that certain alarm signals are verified before emergency responders can be dispatched. Acceptable verification options may include: Visual verification: An eyewitness at the location sees ...
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How Do You Enable Professional Monitoring for Ring Alarm?
Signing up for a subscription plan does not automatically enroll you in professional monitoring, but once you have a plan, it’s easy to complete your monitoring setup with just a few steps. We’ll ask you to confirm a few details and let us know who we should contact in an emergency. You’ll also c...
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How do you sign up for professional monitoring?
To get professional monitoring for your Ring Alarm or Ring Alarm Pro, complete these 3 steps. Step 1: Sign up for a Ring Protect subscription. Visit Ring.com, log into your account, and sign up for a Ring Protect plan that includes professional monitoring. Please note that you’ll need to have at ...
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Customizable police response for Ring Alarm professional monitoring
Everyone uses their Ring Alarm to protect their home in different ways, which is why we now offer customizable police response options for residential neighbors with professional monitoring. You'll no longer have to worry about having the police show up unexpectedly or getting fined for false ala...
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Receiving a Confirmation Call When you Cancel an Accidental Alarm
When false alarms happen and you can't disarm* your Ring Alarm within the entry delay time, the Confirmation Call feature gives you peace of mind. *Ring Alarm and all Ring Alarm accessories require a subscription for in-app features and digital notifications, including digital arming / disarming ...
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Understanding Professional Monitoring and Self-Monitoring
Make an informed decision whether to self-monitor your Alarm system or opt in to professional monitoring1 that comes with the Ring Protect Pro plan. The type of monitoring you choose is extremely important. It needs to fit your lifestyle and keep you and your loved ones safe. 1A compatible Ring P...
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Understanding Assisted Monitoring (for non-US/Canada customers)
Assisted Monitoring is not available for our customers in the US and Canada. If you are in the US or Canada, click here to learn about professional monitoring. If you are outside of the US, click here to learn about Assisted Monitoring.
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Getting a Call from Ring’s Professional Monitoring Center
Ring’s professional monitoring1 center is focused on speed and accuracy to get you help fast. Strategic use of automation aids the monitoring center in shaving precious seconds off their response time when it counts the most. What does this mean for me? During your Alarm’s 7-Day Practice Period: ...
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How To Manage Ring Alarm Emergency Contacts
When an alarm signal is received, the monitoring center1 will call your list of emergency contacts based off of the monitoring emergency response plan detailing who gets called and when. Get the most out of your emergency contacts list by: Listing yourself as the first emergency contact (to ens...
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Using and Updating Your Verbal Password
Your verbal password is a code word or a number that you created when you signed up for professional monitoring.* In an emergency, the monitoring center uses your verbal password to confirm the identity of the person answering the phone. Who Do I Need to Share My Verbal Password With? All of you...
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Ring Alarm Monitoring Center Phone Number
Save the Ring Monitoring Center phone number.Add the Ring Monitoring Center phone number at 833-209-2159 to your mobile phone’s contacts to help ensure you won’t miss a call during an emergency. If your Ring Alarm sounds and you are enrolled in Professional Monitoring*, you and your emergency con...