Customer Care
  • Replacement Device: Shipping your old device back to Ring

    How to get your shipping label, and return your Ring device. If you qualify for a replacement device from Ring, here’s how to get your shipping label and return your current device, so we can recycle it properly. Look for your email confirmation.After you’ve entered the discount code for your re...

  • Tracking your Ring.com order

    How to find your Ring tracking number and track your order. When you purchase from Ring.com, you’ll receive email notifications with shipping information and/or more details about your order (usually within 2-3 days). Tap the button or link in the email to take you to the tracking page where you ...

  • Ring Video Doorbell (2nd Generation) Recall

    The video doorbell’s battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards. This recall involves Ring Video Doorbell (2nd Generation), model number 5UM5E5 smart doorbell cameras. Only Ring Video Doorbell (2nd Generation) models with certain serial ...

  • How Ring protects your accounts from a third party (non-Ring) data breach

    Privacy, security, and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. If you’ve received a message that the password you use for your Ring account has been compromised and you need to immediately change it, that’s because Ring det...

  • Ring devices software security updates

    Ring Cameras, Ring Doorbells, Ring Alarm Base Station, Ring Smart Lighting Bridges and Ring Chimes receive guaranteed software security updates until at least four years after the device is last available for purchase on our websites.The security of your device is a top priority. Your Ring Camera...

  • Verify your account for faster phone service

    Did you know that while you are waiting on the phone queue for an agent you can verify your account for faster service? Customer support verification only takes a few seconds and will authorize your agent to bring up your account while you're waiting, saving you valuable time when your agent come...

  • Contact Us

    See Helpful DIY Troubleshooting   Hours: 5AM - 9PM MST (US) Hours: 24/7 (US) Hours: 24/7   Call Us To call us, find your country in the list below.   United States 1 800 656 1918 Argentina 0800 222 0656 Australia 61 2 8294 9169or 1 300 205 983 Austria 00 800 87 ...

  • Ring Video Doorbell and Security Camera Frequently Asked Questions

    The following article covers some common questions about Ring doorbells, security cameras, subscription plans, and more.To find out what model doorbell or security camera you have, head to this page or check the Device Details under the Device Health page in your Ring app.Select a topic below to ...

  • Contact Us

    Neighbor Support See Helpful DIY Troubleshooting   Hours: 5AM - 9PM MST (US) Hours: 24/7 (US) Hours: 24/7   Call Us To call us, find your country in the list below.   United States 1 800 656 1918 Argentina 0800 222 0656 Australia 61 2 8294 9169or 1 300 205 983 A...