Customer Care
  • Ring's Response to COVID-19

    At Ring, we believe strong communities create safer neighborhoods. At this time, we are taking additional steps to protect our team and their families by doing our part to reduce the spread of COVID-19. These steps include enabling support team members to work remotely where possible and reducing...

  • View Billing History for a Ring Subscription

    Primary account owners can view their billing history for their Ring subscriptions. To access billing history, you’ll need to sign into your Ring Account. Once signed in, you can view billing details such as payment method, payment date, charge amount, and more. You can also download an invoice P...

  • Ring Video Doorbell (2020 release) Recall

    The video doorbell’s battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards. This recall involves Ring Video Doorbell (2020 release), model number 5UM5E5 smart doorbell cameras. Only Ring Video Doorbell (2020 release) models with certain serial numb...

  • How Ring protects your accounts from a third party (non-Ring) data breach

    Privacy, security, and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. If you’ve received a message that the password you use for your Ring account has been compromised and you need to immediately change it, that’s because Ring det...

  • Verify your account for faster phone service

    Did you know that while you are waiting on the phone queue for an agent you can verify your account for faster service? Customer support verification only takes a few seconds and will authorize your agent to bring up your account while you're waiting, saving you valuable time when your agent come...

  • Self-Service Tools During Longer Than Usual Wait Times

    A Message to our NeighborsAt Ring, we believe strong communities create safer neighborhoods. At this time, we are taking additional steps to protect our team and their families by doing our part to reduce the spread of COVID-19. These steps include enabling support team members to work remotely w...

  • Get in Touch

    Neighbor Support   Hours: 5AM - 9PM MST (US) Hours: 24/7 (US) Hours: 24/7   Call Us To call us, find your country in the list below.   United States 1 800 656 1918 Argentina 0800 222 0656 Australia 61 2 8294 9169or 1 300 205 983 Austria 00 800 87 00 97 81* Bel...

  • Ring's General FAQ - Frequently Asked Questions

    The following FAQ answers many of the general questions about Ring products. Where applicable, the FAQ includes links to articles where you may find more information. General Questions How do Ring products work? Ring products are based on a simple principle -- use your existing home wifi ne...

  • Contact Us

    Neighbor Support   Hours: 5AM - 9PM MST (US) Hours: 24/7 (US) Hours: 24/7   Call Us To call us, find your country in the list below.   United States 1 800 656 1918 Argentina 0800 222 0656 Australia 61 2 8294 9169or 1 300 205 983 Austria 00 800 87 00 97 81* Bel...