Preventing False Alarms
  • Duress Code (Silent Alarm) - False Alarm Tips

    The duress code enables users to request emergency dispatch silently via the Keypad. This feature is only available with professional monitoring.    Note: The duress code cannot be tested or canceled. Only use your duress code in a real emergency.   Before you use it, please read this carefully. ...

  • Panic Alarm - False Alarm Tips

    The Ring Alarm Panic feature is a way for Ring Alarm owners to instantly trigger emergency response through their Ring Alarm system.  The Panic alarm can be triggered with the Ring Alarm Panic Button, or the Ring Alarm Keypad. Make sure you know how the Panic Alarm is triggered:  2nd generation ...

  • Ring App SOS - False Alarm Tips

    You can use SOS to request help in the event of an emergency situation using the Ring App.    Before you use it, please read this carefully. An SOS alarm can only be canceled by answering the first call from our Monitoring Center. You can’t cancel an SOS alarm from your Keypad or the Ring app. I...

  • Fire and Carbon Monoxide Alarms - False Alarm Tips

    If you have smoke and CO professional monitoring, please read this carefully. You can’t cancel a smoke alarm from your Keypad or the app. If you need to cancel, your first emergency contact must answer the call from the monitoring center and verbally request to cancel. CO alarms can never be can...

  • Contact Sensor False Alarm Tips

    Below are useful setup tips to consider with your Contact Sensor(s): Use the right placement settings. If you use a door often to come and go, set the door to Main Door. If you never use it, you can use Secondary Door.  Always set windows to the Window setting. Adjust entry and exit delays to gi...

  • Motion Detector False Alarm Tips

    Every room is unique. To prevent future False Alarms from your Ring Alarm, please consider the following:    Do Install your motion sensor: 7.5 feet high from the ground.   In the corner of a room facing into the middle.  Watch out for: Windows, heat sources, or air vents. Don’t install your M...

  • Pets and the Ring Alarm Motion Detectors

    The motion detectors for your Ring Alarm system are a crucial part of the Ring of Security around your home. For homeowners with pets, however, such systems become problematic. With fines for false alarms running into the hundreds of dollars, you definitely don't want your pet triggering your ala...

  • Preventing False Alarms

    Your Ring Alarm system is designed to keep you safe, but as with any home security system, false alarms can occur. A false alarm is when your Alarm is accidentally triggered and a dispatch request is made to the police or fire department, but there is no actual security threat, fire, or carbon mo...