Base Station
  • How to replace your Ring Alarm Base Station

    If your Ring Alarm Base Station has an issue that can’t be resolved, and Ring Customer Support sends you a replacement Base Station, you’ll need to follow these steps in order to set it up and get all of your Ring Alarm security devices back online.   Step 1 -- Remove the old Base Station from yo...

  • Ring Alarm Base Station

    The Ring Alarm Base Station is the center of your entire Ring Alarm security system.  You can only have one Base Station per location, but you can have multiple locations - up to 10 - on one Ring account.   Base Station Features: SIREN: The Ring Alarm Base Station has a 104 dB siren.  BATTERY B...

  • Base Station Going Offline While on Ethernet

    I have my Base Station connected to my Ethernet router. Everything seemed OK, then my Base Station went offline without explanation. Is there anything I can do to fix this? Yes. Make sure that port 6970 is open on your router. If it's not, opening it up should clear up your problem.  Consult your...

  • Connecting the Base Station with Both Ethernet and Wifi

     I tried to connect my Ring Alarm to an Ethernet cable and found that my wifi credentials had been removed. When I tried to re-connect my Base Station to the wifi, it wouldn't allow me to as long as the Ethernet cable was plugged into the Base Station. How do I connect the Ring Alarm Base Station...

  • Troubleshooting During Ring Alarm Base Station Setup

    If you are having difficulty setting up your Ring Alarm Base Station, we can help. Use this article to match the error message on your screen. You’ll find an explanation of the issue and steps you can take to fix it.    "We can’t find your Base Station." You will see this message if your Base Sta...