These instructions are for the Ring Alarm Base Station. See images below to confirm you have this device. Click here to check instructions for the Ring Alarm Pro Base Station. What if Your Ring Alarm Is Stuck on Alarm Cellular Backup or Offline? Ring Alarm Cellular Backup* is a feature that allow...

The Ring Alarm Base Station is the center of your entire Ring Alarm security system.  You can only have one Base Station per location, but you can have multiple locations (up to 10) on one Ring account.Base Station Features: SIREN: The Ring Alarm Base Station has a 104 dB siren. BATTERY BACKU...

If you are having difficulty setting up your Ring Alarm Base Station, we can help. Use this article to match the error message on your screen. You’ll find an explanation of the issue and steps you can take to fix it.    "We can’t find your Base Station." You will see this message if your Base Sta...

Identify and troubleshoot what is causing your Alarm Base Station to have internet connectivity issues. Reasons your Alarm Base Station is offline Your location's internet may not be working, or your internet service provider is experiencing high traffic. You recently changed your wifi network,...

 I tried to connect my Ring Alarm to an Ethernet cable and found that my wifi credentials had been removed. When I tried to re-connect my Base Station to the wifi, it wouldn't allow me to as long as the Ethernet cable was plugged into the Base Station. How do I connect the Ring Alarm Base Station...

If your Ring Alarm Base Station has an issue that can’t be resolved, and Ring Customer Support sends you a replacement Base Station, you’ll need to follow these steps in order to set it up and get all of your Ring Alarm security devices back online.   Step 1 -- Remove the old Base Station from yo...