Base Station
  • Ring Alarm Base Station Is Stuck on Alarm Cellular Backup

    These instructions are for the Ring Alarm Base Station. See images below to confirm you have this device. Click here to check instructions for the Ring Alarm Pro Base Station. What if Your Ring Alarm Is Stuck on Alarm Cellular Backup or Offline? Ring Alarm Cellular Backup* is a feature that allow...

  • Ring Alarm Base Station

    The Ring Alarm Base Station is the center of your entire Ring Alarm security system.  You can only have one Base Station per location, but you can have multiple locations - up to 10 - on one Ring account.   Base Station Features: SIREN: The Ring Alarm Base Station has a 104 dB siren.  BATTERY B...

  • Troubleshooting During Ring Alarm Base Station Setup

    If you are having difficulty setting up your Ring Alarm Base Station, we can help. Use this article to match the error message on your screen. You’ll find an explanation of the issue and steps you can take to fix it.    "We can’t find your Base Station." You will see this message if your Base Sta...

  • Alarm Base Station having internet connectivity issues

    If your Alarm Base Station can’t connect to the internet, you have a few options that may help. Join another network If you have your Ring Alarm Base Station and another wifi network or internet connection available, you can switch your Base Station to the new wifi network in order to reconnect t...

  • Connecting the Base Station with Both Ethernet and Wifi

     I tried to connect my Ring Alarm to an Ethernet cable and found that my wifi credentials had been removed. When I tried to re-connect my Base Station to the wifi, it wouldn't allow me to as long as the Ethernet cable was plugged into the Base Station. How do I connect the Ring Alarm Base Station...

  • How to replace your Ring Alarm Base Station

    If your Ring Alarm Base Station has an issue that can’t be resolved, and Ring Customer Support sends you a replacement Base Station, you’ll need to follow these steps in order to set it up and get all of your Ring Alarm security devices back online.   Step 1 -- Remove the old Base Station from yo...