How to Fix
  • Using a Wedge Kit to Properly Position your Ring Video Doorbell

    Need to know the name of your doorbell? Click here to find the information in the Ring App.  If you're installing a Ring Video Doorbell on a house with aluminum siding or on a house where the door is at the top of a set of stairs, you can use a wedge kit to properly position the device. This will...

  • No Audio From Your Mobile Device to Doorbell

    If you can hear audio from your Ring Doorbell on your phone, but no sound is traveling from your phone to the Ring Doorbell, it is possible that the Ring app does not have access to your microphone.  Follow the steps below for iOS (Apple) or Android to enable notifications.  iPhone and iOS - Appl...

  • Ring Video Doorbell (1st Generation) Setup Mode

    While setting up your Ring Video Doorbell (1st Generation), you'll be asked to put the device into Setup Mode. In order to put the device into Setup Mode, press and release the orange button on the back of the Ring Video Doorbell.  How do I know that my Ring Video Doorbell (1st Generation) is in...