Learn how to fix power issues for Video Doorbell Pro. How to tell if Video Doorbell Pro is not getting enough power If your Video Doorbell Pro is having issues after first installing, oftentimes this is due to an error during the installation process. Symptoms include: Frequent shutdowns Regular...

You may want to get a compatible wedge kit accessory to properly position your Ring Video Doorbell Pro if you're installing it on a house with siding or in a house where the door is atop a set of stairs. This helps capture important motions while minimizing "false positive" motion alerts. Tap her...

When setting up Ring Video Doorbell Pro, put the device in Setup Mode by pressing and releasing the small button on the right side of the doorbell. Note: The device will automatically go into Setup Mode the first time it receives power. Frequently asked questions What is Setup Mode? When any Ring...

If you're wiring up a Ring Video Doorbell, it's important to use the correct wire gauge. If the wire is too large it can be hard to manipulate and if it's too small may not be adequate to transmit power. This article will give you a quick guide on how to estimate the gauge of a wire and let you k...

If you've just installed a Ring Video Doorbell Pro and there's a blue circle flashing on the front of the Ring Video Doorbell Pro, it means the internal power cell is charging. You will have to wait until the charging process is complete before continuing setting your doorbell up. Once the intern...

Your Ring Video Doorbell Pro is designed to draw power from the same 16-volt AC power transformer as your internal doorbell mechanism. Problems can arise, however, when a doorbell mechanism draws so much power that there's not enough left over to power your Ring Video Doorbell Pro. This article w...

Learn how to install the Pro Power Kit V2 for your Ring Video Doorbell Pro. Pro Power Kit V2 Important: Your Ring Video Doorbell Pro requires the Pro Power Kit to function, so be sure to install the Pro Power Kit before installing your doorbell. 1. Turn off the circuit breaker for your ...

Learn how to get Video Doorbell Pro back online when your internet is out or has a poor connection. Top reasons why Video Doorbell Pro may be offline If your Ring device is having trouble connecting, the Ring app will show an error with a code that will help you determine your issue. Here are a f...

Learn common solutions for fixing Ring Video Doorbell Pro. Fixing no internet connection If your Video Doorbell Pro is not connected to wifi, you may not be able to access Live View or capture video on the device. Follow the error screen instructions in the Ring app. When a Ring device is offline...

How to troubleshoot the most common causes of insufficient power with your Video Doorbell Pro or Video Doorbell Pro 2. Video Doorbell Pro requires a doorbell transformer rated at 16-24 VAC 50/60HZ, 10-40VA max. Video Doorbell Pro 2 requires a doorbell transformer rated at 16-24 VAC 50/60HZ, 30-4...