How to Fix
  • Troubleshooting Wiring and Power Issues for Ring Video Doorbell Pro

    This article focuses on resolving power issues caused by incorrect wiring which may have occurred during the installation of your hardwired Video Doorbell Pro. Insufficient Power Symptoms: Frequent shutdowns. Regularly loses connection to your wifi network. Has poor motion detection. Freezes du...

  • Using a Wedge Kit to Properly Position your Ring Video Doorbell Pro

    It's important to get the correct accessory for the Ring doorbell that you have. There are 10 different models. If you need to verify the name of your doorbell, click here to find the information in the Ring app.  If you're installing your Ring Video Doorbell Pro on a house with siding or in a ho...

  • Ring Video Doorbell Pro Setup Mode

    While setting up Ring Video Doorbell Pro, you will be asked to put the device into "Setup Mode" (note that the device will automatically enter Setup Mode the first time it receives power.) In order to put the device into Setup Mode, press and release the small button on the right side of the door...

  • Selecting the Correct Wire Gauge when Wiring a Ring Video Doorbell Pro

    If you're wiring up a Ring Video Doorbell, it's important to use the correct wire gauge. If the wire is too large it can be hard to manipulate and if it's too small may not be adequate to transmit power. This article will give you a quick guide on how to estimate the gauge of a wire and let you k...

  • Blinking Blue Light on Ring Video Doorbell Pro After Installation

    If you've just installed a Ring Video Doorbell Pro and now there's a blue LED blinking and a slowly filling-in the circle on the front of the Ring Video Doorbell Pro, the blue circle you see on the front of your Ring Pro is a charging meter. Once the internal power cell is fully charged the blue ...

  • How to Solve Power Problems with the Ring Video Doorbell Pro

    Your Ring Video Doorbell Pro is designed to draw power from the same 16-volt AC power transformer as your internal doorbell mechanism. Problems can arise, however, when a doorbell mechanism draws so much power that there's not enough left over to power your Ring Video Doorbell Pro. This article w...

  • How to Install Pro Power Kit V2 for Ring Video Doorbell Pro

    Your Ring Video Doorbell Pro requires the Pro Power Kit to function, so be sure to install the Pro Power Kit before installing your Ring Doorbell.   Pro Power Kit V2   To install the Pro Power Kit V2: Turn off the circuit breaker for your internal doorbell. Remove the cover from yo...

  • What to Do if Your Ring Video Doorbell Pro Goes Offline

    It is possible under certain circumstances for your Ring Video Doorbell Pro to lose its connection to your Wi-Fi network. This article will detail the circumstances where your Ring Pro can lose its connection and what to do if this occurs.    Why Ring Devices Can Go Offline There are a variety o...

  • Troubleshooting Issues with Ring Video Doorbell Pro

    This article will list out some of the most common issues that people face with their Ring Video Doorbell Pro along with links to solutions.  Lost Wifi Connection Symptoms:  When you push the button on your Ring, it emits a sound You don't get any alerts in the Ring app The Ring app doesn't show...

  • Troubleshooting Insufficient Power Issues with Ring Video Doorbell Pro

    This article lists the most common symptoms of insufficient power that you may see with your Ring Video Doorbell Pro or Ring Video Doorbell Pro 2 and how to troubleshoot. Both Ring Video Doorbell Pro and Ring Video Doorbell Pro 2 require a doorbell transformer rated at  16-24 VAC 50 or 60 HZ, 10-...