How to Fix
  • Solving Lens Flares in your Ring Video Doorbell 2

    If video from your Video Doorbell 2 shows a strange "lens flare," this occurs when the Ring Video Doorbell 2 is installed on a surface that is bordered by brickwork or other wall sidings that protrude an inch or so above the level of the Ring Video Doorbell 2. At night this causes the infrared li...

  • Ring Video Doorbell 2 Setup Mode

    While setting up Ring Video Doorbell 2, you'll be asked to put the device into "Setup Mode." In order to put the device into Setup Mode, press and release the black button on the front of the Ring Video Doorbell 2 under the camera.  How do I know that my Ring Video Doorbell 2 is in Setup Mode?  Y...

  • Charging the Battery on Your Ring Video Doorbell 2

    The rechargeable battery on your Ring Video Doorbell 2 can go months between recharges with normal use. This is dependent on a number of factors in your home’s environment such as the local weather and the number of activities captured.  Click here to learn more about your rechargeable doorbell a...

  • Proper Positioning for your Ring Video Doorbell 2

    The proper positioning of your Ring Video Doorbell 2 depends on a number of factors including the layout of your yard, the distance from the front door to the street, objects within the Ring Doorbell's field of view, height of the door and more. This article will describe how your Ring Video Door...

  • Installing the Wedge Kit and Corner Mount for the Ring Video Doorbell 2

    What is a wedge kit?  The wedge kit is an optional accessory used to angle your Ring Video Doorbell 2 down five degrees. If you installed your Ring Video Doorbell 2 higher than the optimal installation height of four feet off the ground, the wedge kit can improve your view. It can also reduce mot...

  • Using the Adapter Plate Included with your Ring Video Doorbell 2

      If you have the previous version of the Ring Video Doorbell and you would like to replace it with a Ring Video Doorbell 2, the included adapter plate will allow you to install it in the same location without having to drill new holes in your wall.  Note that you should setup your Ring Do...

  • Using a Wedge Kit to Properly Position Your Ring Video Doorbell 2

    I'm installing my Ring Doorbell 2 on a house with aluminum siding or in a house where the door is atop a set of stairs. How do I properly position my Ring Video Doorbell 2 to catch visitor motion but minimize "false positive" motion alerts such as cars in the street? Both of these situations requ...