General Information
  • How to Fix a Ring Doorbell or Security Camera Battery Draining Too Fast

    If your Ring doorbell or security camera battery is draining too fast, it might be caused by a poor wifi connection. Your doorbell or camera may be frequently disconnecting and reconnecting to your wifi network. Each time a disconnection or reconnection happens, your Ring device uses power, which...

  • How to Find Out What Ring Doorbell or Security Camera You Have and Get the Right Accessories

    If you want to get accessories for your Ring smart doorbell, or Ring Security Camera, it’s important to find out which model you have so that you get a compatible product. If you have already set up your doorbell or security camera in the Ring app, you can find the doorbell or security camera mod...

  • Understanding why you can't hear your doorbell ring inside your house

    If your doorbell is functioning but you can’t hear internal chime, there are several possible reasons. Depending on the cause, though, the problem may be easy to fix. The article below will outline these reasons. Simply determine which situation describes your circumstances to find the best solut...

  • Installation and Setup for all your Ring Video Doorbells

    Click on the links below for your Ring products. Ring Video Doorbells Ring Video Doorbell (2020 release) Download the Manual How to physically install your Ring Video Doorbell (2020 release) with an existing doorbell.  How to physically install your Ring Video Doorbell (2020 release) without an e...

  • Installing your Video Doorbell faceplate

    Installing a faceplate on your Ring Video Doorbell is very easy, simply follow the instructions below:    Unscrew the security screw at the bottom of the Ring Video Doorbell. Gently pull the old faceplate off the unit by pulling it from the lower edge of the plate. Note: The faceplate should p...

  • Ring Device Manuals

      Ring Video Doorbells  For general information on Ring Video Doorbells, click here. To see a comparison chart of Ring Video Doorbells, click here.  To download a manual for an individual Ring Video Doorbell, select one of the devices below: Ring Video Doorbell (1st generation) Ring Video Doorbe...

  • Ring Devices and Extreme Temperatures

    In many parts of the world, winter can bring cold, rain, sleet, snow, and sometimes extremely frigid temperatures while summer can bring extreme heat, bright sunshine, and extremely dry weather conditions. As a result, Ring devices may have their performance affected by the weather. This article ...

  • Telling the Difference Between the Ring Video Doorbell and Ring Video Doorbell (2020 release)

    The Ring Video Doorbell and Ring Video Doorbell (2020 release) have different features, but look the same from the front. You can tell them apart to see which one you have by looking at the back of the device.  Scroll down on this page to see a comparison chart of features.  If you need to find o...

  • The Ring Doorbell Buyer's Guide

    A Ring Video Doorbell is an easy and effective way to enhance the security of your home. This buyer’s guide will help you select the right Ring Video Doorbell for you. Note: If you already have a Ring Doorbell in your Home and are consulting this guide to look for an upgrade, click here to find o...

  • How to Reconnect Your Ring Device to Wifi or Change Your Wifi Network

    If your Ring device gets disconnected from your wifi network, it's usually easy to get reconnected via the Ring app.   There are two major reasons why a Ring device may go offline. Either the device is having power issues or something happened to your network. Power Issues For a battery-operate...

  • Installing your Hardwired Transformer Kit

    This article will help you solve power problems by replacing the hardwired transformer currently connected to your Video Doorbell with a new unit.  Important - Read this before installing transformer! There is a risk of electrical shock: Working with electricity can be hazardous unless proper sa...

  • Ring Video Doorbells Product Comparison

    The chart below lists out the features of the individual Ring smart doorbell models, along with a recommendation (below the chart) as to which model might be best for you. If you already own a Ring smart doorbell and want to find accessories for it, click on this link to see what is available.  ...

  • Pre-Roll and Advanced Pre-Roll - Understanding the Difference

    This article will answer many of the commonly asked questions concerning the differences between both the Pre-Roll and Advanced Pre-Roll functions. What is Pre-Roll? The Pre-Roll feature enables you to view more complete motion events. A Ring device with Pre-Roll or Advanced Pre-Roll will capture...

  • Wiring Diagrams for Ring Video Doorbell Setup

    These wiring diagrams can be used for Ring Video Doorbell (2020 Release), Ring Video Doorbell 3, Ring Video Doorbell 3 Plus and Ring Video Doorbell 4.  If you want to learn how to connect your Ring Video Doorbell 3 directly to a transformer without a pre-existing chime, use this link.  For wiring...

  • Ring Motion Detection Engine Upgrade Information

    Ring is rolling out a new Motion Detection engine to wired Ring devices. This is a next generation motion detection engine which will replace the one being currently used in Ring wired devices. This new engine increases accuracy and decreases the number of unwanted motion notifications. This arti...

  • Charging your Ring Video Doorbell battery with hardwiring

    If you've hardwired your battery-operated Ring Video doorbell, you may wonder why your Quick Release battery pack may occasionally need to be recharged. Unlike a purely hardwired Ring doorbell such as the Ring Doorbell Pro, a battery-operated doorbell does not use the electricity generated by the...

  • Cold Weather and Battery-Powered Ring Doorbells

    In many parts of the world, winter brings cold, rain, sleet, snow, and sometimes extremely frigid temperatures. As a result, Ring doorbells or security cameras may have their performance affected by the cold. This article will tell you why this happens and offer some suggestions on what to do abo...

  • About the Advanced Motion Detection System Used in Ring Devices

    Ring uses two different types of motion detection systems in its doorbell and security camera products. While both are very effective at what they do, they both work on different principles and are optimized for different purposes. This article will explain the differences between the two differe...

  • Updating the Firmware For Your Ring Devices

    Your Ring devices are always getting better. The special software that defines the way they work (known as “firmware”) is regularly updated with new features and improvements. When you first set up a Ring device, it automatically applies any available updates. After that, it updates itself as nee...

  • How to Troubleshoot Ring Notification Issues for iOS Devices

    If Ring notifications sent to your iOS device are delayed, or if you aren’t receiving them at all, try the tips below to resolve these issues. If your New Features notifications won't go away, you can manually clear it in the Ring App. Tap on What's New and then tap the icon with a check mark in ...

  • How to Troubleshoot Ring Notification Issues for Android Devices

    If Ring notifications sent to your Android device are delayed, or if you aren’t receiving them at all, try the tips below to resolve these issues. If your New Features notifications won't go away, you can can manually clear it in the Ring app. Tap on what's New and then tap the icon with a check ...

  • The Battery In My Ring Device Seems to Drain Too Fast

    While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home's environment such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require...

  • Utilizing Motion Zones with your Ring Devices

    Motion Zones allow you to define a specific area that you want see while ignoring everything outside that area. By drawing your Motion Zones to exclude frequently accessed areas such as public paths and roads, you can reduce the number of "false positive" motion alerts (such as cars driving by) a...