General Information
  • Top Three Video Doorbell Tips

    We want you to love your Ring doorbell. Our doorbells are low maintenance, but need a little help from their owners from time to time. Keep these three things in mind so you’ll have a great experience. 1. Make sure your battery is charged to 100% There are shipping regulations for lithium batteri...

  • Installation Instructions for your Ring Devices and Accessories

    If you need help installing your video doorbells, security cameras, alarms, smart lighting products, or chimes, use the links below. Find the name of your Ring product in the Ring app.   Jump To: Video Doorbells Security Cameras Smart Lighting Chimes Security Systems/Alarms Video Doorbells Cli...

  • How to Charge the Battery on Your Ring Doorbell or Security Camera

    Here’s everything you need to know about charging the battery for your video doorbell or security camera. Follow the steps below to check your battery charge in the Ring app. Open the Ring app. Tap the three lines (≡) on the top left. Tap Devices. Tap the Ring device you want to check. Ta...

  • Ring Doorbell Installation Videos, Doorbell Wiring Diagrams and Manuals

    Use this link for DIY Troubleshooting Information  Information on Ring Protect Plans and Shipping    Installation Videos  Wired Install Ring Video Doorbell 3, Ring Video Doorbell 3 Plus, also for Ring Video Doorbell 4  Wireless Install  Ring Video Doorbell 3, Ring Video Doorbell 3 Plus, also ...

  • Are Ring Video Doorbells and Security Cameras Waterproof?

    Ring doorbells and outdoor security cameras are water-resistant and designed to withstand normal rainfall and snow.  Ring products are not waterproof and shouldn’t be submerged in water or sprayed with high pressure water. If you can, it is recommended to keep your Ring device under a protective ...

  • The Ring Doorbell Buyer's Guide

    A Ring Video Doorbell is an easy and effective way to enhance the security of your home. This buyer’s guide will help you select the right Ring Video Doorbell for you. Note: If you already have a Ring Doorbell in your Home and are consulting this guide to look for an upgrade, click here to find o...

  • Ring Video Doorbells Product Comparison

    The chart below lists out the features of the individual Ring smart doorbell models, along with a recommendation (below the chart) as to which model might be best for you. If you already own a Ring smart doorbell and want to find accessories for it, click on this link to see what is available.   ...

  • How to Find Out What Ring Doorbell or Security Camera You Have and Get the Right Accessories

    Jump to: Doorbells Security Cameras Miscellaneous Accessories  Find the Name of your Ring Device in the Ring App Tap the three lines (≡) on the top left of the Dashboard. Tap Devices. Select the doorbell or camera you want to learn about. Tap Device Health. Look for Device Details. (Product N...

  • How to Tell the Difference Between the Ring Video Doorbell and Ring Video Doorbell (2nd Generation)

    Ring Video Doorbell and Ring Video Doorbell (2nd Generation) have different features, but look similar from the front. You can tell them apart by looking at the back of the device.  If you need to find out what Ring doorbell or security camera you have in the Ring app, click here. Note: A limited...

  • Installation and Setup for all your Ring Video Doorbells

    Doorbell Wiring Diagrams Ring Video Doorbells Ring Video Doorbell (2nd Generation) Download the Manual How to physically install your Ring Video Doorbell (2nd Generation) with an existing doorbell.  How to physically install your Ring Video Doorbell (2nd Generation) without an existing doorbell S...

  • Ring Device Manuals

    Ring Video Doorbells  If you have set up your Ring doorbell or security camera already, you can find out what model device you have in the Ring app.   To download a manual for an individual Ring video doorbell, select one of the devices below: Ring Video Doorbell (1st generation) Ring Video Door...

  • Hardwiring your Video Doorbell

    What do I need to hardwire my Video Doorbell? WARNING: Electrical shock hazard. Disconnect power to the installation area at your circuit breaker or fuse box before beginning installation. Always use caution when handling electrical wiring. Installation by a qualified electrician may be required ...

  • Wiring Diagrams for Ring Video Doorbell Setup

    These wiring diagrams cover the Ring Video Doorbell (2020 Release), Ring Video Doorbell 3, Ring Video Doorbell 3 Plus, and Ring Video Doorbell 4. Unsure which model you have? Use this link to find out your doorbell model. If you want to learn how to connect your Ring Video Doorbell 3 directly to ...

  • Installing your Hardwired Transformer Kit

    This article will help you solve power problems by replacing the hardwired transformer currently connected to your Video Doorbell with a new unit.  Important - Read this before installing transformer! There is a risk of electrical shock: Working with electricity can be hazardous unless proper s...

  • Installing your Video Doorbell faceplate

    Installing a faceplate on your Ring Video Doorbell is very easy, simply follow the instructions below:    Unscrew the security screw at the bottom of the Ring Video Doorbell. Gently pull the old faceplate off the unit by pulling it from the lower edge of the plate. Note: The faceplate should p...

  • Ring Doorbell Flashing Light Pattern List

    If you want to find out what model doorbell you have, use this link. Otherwise select one of the links below to see the light patterns for your doorbell. Ring Video Doorbell (1st Generation) Ring Video Doorbell (2nd Generation) Ring Video Doorbell 2 (discontinued) Ring Video Doorbell 3 Ring Vide...

  • Ring Doorbell Flashing Light Patterns

    If you need to know what doorbell you have, use this link to find out in the Ring app.  The light patterns below are for the Ring Video Doorbell (1st Generation), Ring Video Doorbell (2nd Generation), Ring Video Doorbell 3, Ring Video Doorbell 3 Plus, and Ring Video Doorbell 4.  Activity Flash...

  • How to Charge Your Ring Doorbell Battery

    Code: P1-67 Code: P1-68 To charge your Ring doorbell, follow the steps as they're listed below. You'll be using a common micro-USB like the one that came with your device in the box, but instructions will vary by model. Before you get started, confirm your doorbell model using the Ring app, as ...

  • Charging your Ring Video Doorbell battery with hardwiring

    If you've hardwired your battery-operated Ring Video doorbell, you may wonder why your Quick Release battery pack may occasionally need to be recharged. Unlike a purely hardwired Ring doorbell such as the Ring Doorbell Pro, a battery-operated doorbell does not use the electricity generated by the...

  • Doorbell or Security Camera Disconnected from Wifi and Not Showing Videos

    Code: P1-65 Code: P1-74 If your Ring device is offline (disconnected from wifi) and not showing videos, you can reconnect it in the Ring App or use some troubleshooting steps if your wifi settings changed.If you changed something (got a new internet service provider, have a new/different networ...

  • How to Reconnect Your Ring Video Doorbell or Security Camera to Wifi or Change Your Wifi Network

    To reconnect your Ring video doorbell or security camera to your wifi network in the Ring app, follow these steps: Tap on the three lines (≡) on the top left of your Dashboard. Tap Devices. Select the doorbell or security camera you need to reconnect to wifi. The next screen should be the Devic...

  • How to Fix Unexpected Battery Drain in Your Ring Video Doorbell or Security Camera

    Code: P1-67 Code: P1-68 Code: P1-76 Batteries in Ring devices are designed to go months between charges under normal conditions. However, real battery life is dependent on factors in your home's environment, such as local weather, number of events captured, frequency of activation, and wifi con...

  • The Battery In My Ring Device Seems to Drain Too Fast

    Batteries in Ring devices are designed to go months between charges under normal conditions. However, real battery life is dependent on a number of factors such as local weather, number of events captured, and frequency of activation. This article will cover some of the factors that could cause y...

  • How to Connect your Ring Doorbell with Your In-Home Chime

      If you hardwired your battery-powered Ring Doorbell to your existing doorbell system and want to hear your doorbell inside your home, you can connect your chime in the Ring App if you have one of the following devices: Ring Video Doorbell (2nd Generation) Ring Video Doorbell 3 Ring Video Doorb...

  • Understanding why you can't hear your doorbell ring inside your house

    If your doorbell is functioning but you can’t hear internal chime, there are several possible reasons. Depending on the cause, though, the problem may be easy to fix. The article below will outline these reasons. Simply determine which situation describes your circumstances to find the best solut...

  • Utilizing Motion Zones with your Ring Devices

    Motion Zones allow you to define a specific area that you want see while ignoring everything outside that area. By drawing your Motion Zones to exclude frequently accessed areas such as public paths and roads, you can reduce the number of "false positive" motion alerts (such as cars driving by) a...

  • Advanced Motion Detection in Video Doorbells and Security Cameras

    Ring uses two different types of motion detection systems in its doorbell and security camera products. There are a few key differences between these motion detection systems, as explained below.Tip: If you’re looking for an aerial map view of motion detected on your property, we recommend using ...

  • Pre-Roll and Advanced Pre-Roll - Understanding the Difference

      What is Pre-Roll? The Pre-Roll feature enables you to view more complete motion events. A Ring device with Pre-Roll or Advanced Pre-Roll will capture the previous few seconds before a motion event is triggered, getting the critical seconds of activity and attaching it to the event clip. This pr...

  • Ring Motion Detection Engine Upgrade Information

    Ring is rolling out a new Motion Detection engine to wired Ring devices. This is a next generation motion detection engine which will replace the one being currently used in Ring wired devices. This new engine increases accuracy and decreases the number of unwanted motion notifications. This arti...

  • How to Troubleshoot Ring Notification Issues for Apple iOS Devices

    If Ring notifications sent to your Apple iOS device are delayed, or if you aren’t receiving them at all, try the tips below to resolve these issues. Reboot Your Mobile Device Turn your mobile device completely off. Wait at least 30 seconds and then turn it on again.   Be Sure Your Notifications a...