General Information
  • The Ring Doorbell Buyer's Guide

    A Ring Video Doorbell is the easiest way to enhance the security of your home. Just which Ring Video Doorbell product is suitable for your needs, though? This buyer’s guide will help you sort through the unique circumstances of your home and select which Ring Video Doorbell is right for you. The...

  • Telling the Difference Between the Ring Video Doorbell (1st generation) and Ring Video Doorbell (2nd generation)

    The Ring Video Doorbell (1st generation) and Ring Video Doorbell (2nd generation) have different features, but look the same from the front. You can tell them apart to see which one you have by looking at the back of the device.  Scroll down on this page to see a comparison chart of features.  Ri...

  • Ring Video Doorbells Product Comparison

    The chart below lists out the features of the individual Ring Video Doorbell models along with a recommendation as to which model might be best for you.     Ring Video Doorbell (2nd Gen) Ring Video Doorbell 3  Ring Video Doorbell Elite  Ring Video Doorbell Pro Ring Peephole Cam  Ring Video Doo...

  • Pre-Roll and Advanced Pre-Roll - Understanding the Difference

    This article will answer many of the commonly asked questions concerning the differences between both the Pre-Roll and Advanced Pre-Roll functions. What is Pre-Roll? The Pre-Roll feature enables you to view more complete motion events. A Ring device with Pre-Roll or Advanced Pre-Roll will capture...

  • Ring Motion Detection Engine Upgrade Information

    Ring is rolling out a new Motion Detection engine to wired Ring devices. This is a next generation motion detection engine which will replace the one being currently used in Ring wired devices. This new engine increases accuracy and decreases the number of unwanted motion notifications. This arti...

  • Ring Installation Guide

    Once you’ve bought your Ring device, how can you make sure you’re getting the most out of your extra layer of security? Here are some practical tips on installing your device and getting set up with Ring.  1. Choose the perfect spot for your Ring device Whether it’s a Ring Video Doorbell or Secur...

  • Cold Weather and Battery-Powered Ring Doorbells

    In many parts of the world, winter brings cold, rain, sleet, snow, and sometimes extremely frigid temperatures. As a result, Ring devices may have their performance affected by the cold. This article will tell you why this happens and offer some suggestions on what to do about it. Battery life a...

  • Updating the Firmware For Your Ring Devices

    Your Ring devices are always getting better. The special software that defines the way they work (known as “firmware”) is regularly updated with new features and improvements. When you first set up a Ring device, it automatically applies any available updates. After that, it updates itself as nee...

  • How to Troubleshoot Ring Notification Issues for iOS Devices

    If Ring notifications sent to your iOS device are delayed, or if you aren’t receiving them at all, try the tips below to resolve these issues. Be Sure Your Device is Online You can check to make sure your device is online by going to the Device Health page in the app and looking at the "signal st...

  • How to Troubleshoot Ring Notification Issues for Android Devices

    If Ring notifications sent to your Android device are delayed, or if you aren’t receiving them at all, try the tips below to resolve these issues. Check Settings For Ring Doorbells and Cameras: First, make sure your notifications are enabled. Go to your Device Settings in the Ring app, and make s...

  • The Battery In My Ring Device Seems to Drain Too Fast

    While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home's environment such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require...