Purchase policies
  • Keeping Your Ring Account Secure

    Customer trust is important to us and we take the security of our devices and services extremely seriously. We highly encourage all Ring users to follow these security best practices to ensure your Ring account stays secure. Important: Do not share your Ring account password with anyone. No Ring ...

  • Canceling, Returns, Missing Items, Delivered not Received, and Ring Shipping Policies

    Can I cancel my order?  Yes, you can follow the process outlined below to cancel an order on your own within 45 minutes of placing the order. After 45 minutes, cancelations are no longer possible as your order will already have been sent to our fulfillment center. You will have to wait until the ...

  • What to do After the Theft of Your Ring Device

    Ring has a theft procedure and policy in place that will help you get a free replacement Ring device as quickly as possible after your Ring device has been stolen. The remainder of this article contains the steps you should follow.  Immediately report the theft to the police. Before you do anyth...

  • How to Recycle your Ring Device

    This article explains how to remove a device from your Ring account and gives tips for recycling Ring devices that are no longer in use. Recycling used electronics reduces electronic waste (e-waste) and helps the environment. Thank you for taking proactive steps to reduce your e-waste footprint....

  • Deactivating a Ring Doorbell or Security Camera

    Important: This feature is being rolled out over time beginning August 2022. Make sure your Ring App is updated  to the latest version and follow the instructions at the bottom of this page to see if the deactivate feature is available to you. Please read all of the instructions BEFORE deactivati...

  • Amazon Home Security Trade-in Program Information

    If you have older security devices and are looking to upgrade them to the latest and greatest version, the Home Security Trade-in Program from Amazon will help. By using the program you can take an eligible device from Ring, Blink, or other companies and trade them in for an Amazon gift card and ...

  • I Would Like to Take Over/Change Ownership of Ring Devices

    If you're trying to set up a Ring doorbell or security camera in the Ring app and the device appears to be registered to someone else, there are several solutions: 1) If you have contact with the previous owner, you can ask them to uninstall the device(s) from their Ring app. Forward the link to ...

  • Forgot Your Ring Account Password

    If you have multiple email addresses and are not sure which one you used to create your Ring account, search for emails from Ring in each of your inboxes to find the correct email.  Go to ring.com/account on a mobile device or computer. You will see a screen that looks like the one below:  ...

  • Linking Your Ring Account to Your Amazon Account

    You can link your Ring account to your Amazon account in the Ring app to use features like the Ring Alexa Skill, Amazon Key, and receive exclusive Ring Protect benefits. Keep in mind, only one Ring account can be linked to an Amazon account at a time. How do I link my Ring account to my Amazon ...

  • Cancelling a Ring Account You Did Not Sign Up For

    If you're receiving emails for an account you did not sign up for, cancelling the account is a simple process. Follow the steps below to cancel the unwanted account: Change the Password Attempt to log in to the account by clicking here. As you will not know the existing password for the account...

  • Return Policy

    Top Questions About Ring’s Return Policy Ring offers a 30-day refund policy from the date you receive your order to request a full refund. Here are some resources to help you with your return from our Customer Support Team.   How do I return a Ring Product? For order numbers starting with 001 (ex...

  • Finding Your Order Status

      If you have a Ring Account Click here to go to Ring's Order History page. Log into your ring account using the same email and password that you use to log into the Ring app.  If you've forgotten your password, use the Forgot Password option.  Depending upon your account settings you may be ask...

  • Ring Protect 10% discount terms and conditions

    One of the benefits of a Ring Protect subscription or trial is that you receive a 10% discount on future purchases for select Ring products. The 10% discount applies to purchases made on Ring.com (US, CA, EU, Australia, or New Zealand), and Amazon.com (US only), when you have a Ring Protect Basic...

  • Purchasing Ring Products

    Ring products are available for order directly through Ring.com or from the following fine retailers: United States National Retailers Best Buy Costco Home Depot Lowes Target Bed, Bath, and Beyond Online Amazon.com Bed Bath and Beyond Best Buy Costco Crutchfield Home Depot Home Shopping Networ...

  • Payment Information

    What types of payments do you accept? Ring accepts the following payment types for merchandise through our shop.ring.com website: Credit cards Debit cards PayPal Amazon Pay Affirm We do not accept any payments in the form of cash, check, money order or single-use credit cards.  Ring accepts cre...

  • Ring's Price Match Guarantee

    If you have purchased a new Ring product through Ring.com and find an identical product at a qualifying retailer for a lower price within 30 days of purchase, Ring will match the price. Please call Customer Support and we will be happy to assist you.   Terms and Conditions Price matching does no...