Purchase policies
  • Keeping Your Ring Account Secure

    Customer trust is important to us and we take the security of our devices and services extremely seriously. We highly encourage all Ring users to follow these security best practices to ensure your Ring account stays secure: Enable Two-Step Verification When you turn on this enhanced security fea...

  • Shipping Policies

    What are my shipping options? Do you offer overnight or expedited shipping? Orders under $48.99 will not qualify for free shipping.  If your order is under $48.99, Standard shipping costs $3.99 and Expedited shipping costs $12.00. Orders over $49.00 will qualify for free shipping. Order subtotal ...

  • What to do After the Theft of Your Ring Device

    Ring has a theft procedure and policy in place that will help you get a free replacement Ring device as quickly as possible after your Ring device has been stolen. The remainder of this article contains the steps you should follow.  Immediately report the theft to the police. Before you do anyth...

  • Amazon Home Security Trade-in Program Information

    If you have older security devices and are looking to upgrade them to the latest and greatest version, the Home Security Trade-in Program from Amazon will help. By using the program you can take an eligible device from Ring, Bink, or other companies and trade them in for an Amazon gift card  and ...

  • I Would Like to Take Over/Change Ownership of Ring Devices

    This article will outline common scenarios we offer support on if you wish to assume ownership of Ring devices with previous registered ownership. I’m moving into a new home and the previous owners left behind some Ring cameras that I would like to use. If you're moving into a new home and you fi...

  • Forgot Your Ring Account Password

    If you’ve forgotten your Ring Account password, there’s no need to worry. This article will detail how you can reset your password and regain access to the account.  To reset your password, follow these steps:  Ensure you have access to the email address on your Ring account.  If you’re not sure ...

  • Linking Your Ring Account to Your Amazon Account

    All Ring account holders have the option to link their Ring accounts to their Amazon accounts. Linking to an Amazon account will allow you to access features such as Amazon Key and more through your Ring App. This article will answer commonly asked questions concerning linking to an Amazon accoun...

  • Cancelling a Ring Account You Did Not Sign Up For

    If you're receiving emails for an account you did not sign up for, cancelling the account is a simple process. Follow the steps below to cancel the unwanted account: Change the Password Attempt to log in to the account by clicking here. As you will not know the existing password for the account...

  • Return Policy

    Ring offers a 30-day refund policy from the date you receive your order to request a full refund. The following article answers the most frequently asked questions concerning Ring’s refund policy.  Items purchased at Ring.com between November 1 and December 31 2020, may be returned through Janua...

  • Finding Out the Status of My Order

      If you have a Ring Account Click here to go to Ring's Order History page. Log into your ring account using the same email and password that you use to log into the Ring app.  If you've forgotten your password, use the Forgot Password option.  Depending upon your account settings you may be ask...

  • Ring Protect Plus Plan 10% Discount and Other Discount Offers

      One of the benefits of being subscribed to the Ring Protect Plus Plan is that you get a 10% discount on future purchases of selected Ring products at Ring.com. Click here to see items that are eligible for discounts.  Ring also offers discounts to active duty, veterans and dependents of militar...

  • Purchasing Ring Products

    Ring products are available for order directly through Ring.com or from the following fine retailers: United States National Retailers Best Buy Costco Home Depot Lowes Target Bed, Bath, and Beyond Online Amazon.com Bed Bath and Beyond Best Buy Costco Crutchfield Home Depot Home Shopping Networ...

  • Adding, Editing, or Removing a Payment Method in Your Ring Account

    If you would like to add, edit or remove a payment method to your Ring account, this can be done  through the Ring.com website on a computer or mobile browser. Note: At this time, you cannot manage payment methods from the Ring app. Follow the instructions below to update your account from a com...

  • Payment Information

    What types of payments do you accept? Ring accepts the following payment types for merchandise through our shop.ring.com website: Credit cards Debit cards PayPal Amazon Pay Affirm We do not accept any payments in the form of cash, check, money order or single-use credit cards.  Ring accepts cre...

  • Ring's Price Match Guarantee

    If you have purchased a new Ring product through Ring.com and find an identical product at a qualifying retailer for a lower price within 30 days of purchase, Ring will match the price. Please call Customer Support and we will be happy to assist you.   Terms and Conditions We will match an activ...