Purchase policies
  • Keeping Your Ring Account Secure

    Customer trust is important to us and we take the security of our devices and services extremely seriously. We highly encourage all Ring users to follow these security best practices to ensure your Ring account stays secure: Enable Two-Step Verification When you turn on this enhanced security fea...

  • Canceling, Returns, Missing Items, Delivered not Received, and Ring Shipping Policies

    Can I cancel my order?  Yes, you can follow the process outlined below to cancel an order on your own within 45 minutes of placing the order. After 45 minutes, cancelations are no longer possible as your order will already have been sent to our fulfillment center. You will have to wait until the ...

  • What to do After the Theft of Your Ring Device

    Ring has a theft procedure and policy in place that will help you get a free replacement Ring device as quickly as possible after your Ring device has been stolen. The remainder of this article contains the steps you should follow.  Immediately report the theft to the police. Before you do anyth...

  • How to Recycle your Ring Device

    This article explains how to remove a device from your Ring account and gives tips for recycling Ring devices that are no longer in use. Recycling used electronics reduces electronic waste (e-waste) and helps the environment. Thank you for taking proactive steps to reduce your e-waste footprint....

  • Amazon Home Security Trade-in Program Information

    If you have older security devices and are looking to upgrade them to the latest and greatest version, the Home Security Trade-in Program from Amazon will help. By using the program you can take an eligible device from Ring, Blink, or other companies and trade them in for an Amazon gift card and ...

  • I Would Like to Take Over/Change Ownership of Ring Devices

    How to Get Ownership of a Ring Device   If you're trying to set up a Ring doorbell or security camera in the Ring app and the device appears to be registered to someone else, there are several solutions: 1) If you have contact with the previous owner, you can ask them to uninstall the device(s) f...

  • Forgot Your Ring Account Password

    If you’ve forgotten your Ring Account password, there’s no need to worry. This article will detail how you can reset your password and regain access to the account.  To reset your password, follow these steps:  Ensure you have access to the email address on your Ring account.  If you’re not sure ...

  • Linking Your Ring Account to Your Amazon Account

    All Ring account holders have the option to link their Ring accounts to their Amazon accounts. Linking to an Amazon account will allow you to access features such as Amazon Key and more through your Ring App. This article will answer commonly asked questions concerning linking to an Amazon accoun...

  • Cancelling a Ring Account You Did Not Sign Up For

    If you're receiving emails for an account you did not sign up for, cancelling the account is a simple process. Follow the steps below to cancel the unwanted account: Change the Password Attempt to log in to the account by clicking here. As you will not know the existing password for the account...

  • Return Policy

    Top Questions About Ring’s Return Policy Ring offers a 30-day refund policy from the date you receive your order to request a full refund. Here are some resources to help you with your return from our Customer Support Team.   How do I return a Ring Product? For order numbers starting with 001 (ex...

  • Finding Your Order Status

      If you have a Ring Account Click here to go to Ring's Order History page. Log into your ring account using the same email and password that you use to log into the Ring app.  If you've forgotten your password, use the Forgot Password option.  Depending upon your account settings you may be ask...

  • 10% Ring Protect Plus discount terms and conditions

    One of the benefits of a Ring Protect Plus or Pro subscription or trial is that you receive a 10% discount on future purchases for select Ring products. The 10% discount applies to purchases made on Ring.com and Amazon.com, as long as you have an active Ring Protect Plus or Pro subscription or tr...

  • Purchasing Ring Products

    Ring products are available for order directly through Ring.com or from the following fine retailers: United States National Retailers Best Buy Costco Home Depot Lowes Target Bed, Bath, and Beyond Online Amazon.com Bed Bath and Beyond Best Buy Costco Crutchfield Home Depot Home Shopping Networ...

  • Adding, Editing, or Removing a Payment Method in Your Ring Account

    If you would like to add, edit or remove a payment method to your Ring account, this can be done  through the Ring.com website on a computer or mobile browser. Note: At this time, you cannot manage payment methods from the Ring app. Follow the instructions below to update your account from a com...

  • Payment Information

    What types of payments do you accept? Ring accepts the following payment types for merchandise through our shop.ring.com website: Credit cards Debit cards PayPal Amazon Pay Affirm We do not accept any payments in the form of cash, check, money order or single-use credit cards.  Ring accepts cre...

  • Ring's Price Match Guarantee

    If you have purchased a new Ring product through Ring.com and find an identical product at a qualifying retailer for a lower price within 30 days of purchase, Ring will match the price. Please call Customer Support and we will be happy to assist you.   Terms and Conditions We will match an activ...