Purchase policies
  • Keeping Your Ring Account Secure

    Customer trust is important to us and we take the security of our devices and services extremely seriously. We highly encourage all Ring users to follow these security best practices to ensure your Ring account stays secure: Enable Two-Step Verification When you turn on this enhanced security fea...

  • Shipping Policies

    What are my shipping options? Do you offer overnight or expedited shipping? All domestic orders are shipped at no cost to you via Ground Delivery. This generally takes four to five business days from the time the order is processed. Orders under $48.99 ground shipped will be charged $3.99. Orders...

  • What to do After the Theft of Your Ring Device

    Ring has a theft procedure and policy in place that will help you get a free replacement Ring device as quickly as possible after your Ring device has been stolen. The remainder of this article contains the steps you should follow.  Immediately report the theft to the police. Before you do anyth...

  • Amazon Home Security Trade-in Program Information

    If you have older security devices and are looking to upgrade them to the latest and greatest version, the Home Security Trade-in Program from Amazon will help. By using the program you can take an eligible device from Ring, Bink, or other companies and trade them in for an Amazon gift card  and ...

  • I Would Like to Take Over/Change Ownership of Ring Devices

    This article will outline common scenarios we offer support on if you wish to assume ownership of Ring devices with previous registered ownership. I’m moving into a new home and the previous owners left behind some Ring cameras that I would like to use. If you're moving into a new home and you fi...

  • Forgot Your Ring Account Password

    If you’ve forgotten your Ring Account password, there’s no need to worry. This article will detail how you can reset your password and regain access to the account.  To reset your password, follow these steps:  Ensure you have access to the email address on your Ring account.  If you’re not sure ...

  • Linking Your Ring Account to Your Amazon Account

    All Ring account holders have the option to link their Ring accounts to their Amazon accounts. Linking to an Amazon account will allow you to access features such as Amazon Key and more through your Ring App. This article will answer commonly asked questions concerning linking to an Amazon accoun...

  • Cancelling a Ring Account You Did Not Sign Up For

    If you're receiving emails for an account you did not sign up for, cancelling the account is a simple process. Follow the steps below to cancel the unwanted account: Change the Password Attempt to log in to the account by clicking here. As you will not know the existing password for the account...

  • Return Policy

    Ring offers a 30-day refund policy from the date you receive your order to request a full refund. The following article answers the most frequently asked questions concerning Ring’s refund policy. How do I return a Ring Product? You can begin the return process by visiting http://returns.narvar....

  • Finding Out the Status of My Order

      If you have a Ring Account Click here to go to Ring's Order Status page. The page will ask you to log in using the user name and password you registered in your Ring App.  If you've forgotten your password, the page has a "Forgot Password" option.  If you don't have a Ring Account If you don...

  • Combining Multiple Discount Offers/10% Ring Protect Discount on a Ring Purchase

      One of the benefits of purchasing a Ring Protect Plan is a 10% discount on future purchases of specified Ring products. This article will provide details on that discount. Click here for more information on eligible items.  Is there a discount for military personnel? Yes. Military personnel are...

  • Purchasing Ring Products

    Ring products are available for order directly through Ring.com or from the following fine retailers: United States National Retailers Best Buy Costco Home Depot Lowes Target Walmart Online Amazon.com Bed Bath and Beyond Best Buy Costco Home Depot Home Shopping Network Lowes Target Walmart QVC...

  • Adding, Editing, or Deleting a Payment Method in Your Ring Account

    If you would like to add a new payment method to your Ring account, this can be done quickly and easily through the Ring.com website. Note: You can have multiple payment methods attached to one account, but for many account functions, you will need at least one.  To unsubscribe from a recurring p...

  • Payment Information

    What types of payments do you accept? Ring only accepts the following payment types: Digital credit cards Debit card payments PayPal Amazon Pay Affirm and any other payment methods offered through our shop.ring.com website. We do not accept any payments in the form of cash, check, money order o...

  • Ring's Price Match Guarantee

    If you have purchased a new Ring product through Ring.com and find an identical product at a qualifying retailer for a lower price within 30 days of purchase, Ring will match the price. Please call Customer Support and we will be happy to assist you.   Terms and Conditions We will match an activ...