In the Ring app, zero coordinate locations (0x0) are not valid. To ensure your Ring app features are functioning properly, please add a valid address for your location. Zero coordinate locations may cause the following issues in the app: The time zone is undefined for a user’s location. Map Vie...

It’s important to keep your mobile device(s) updated and your Ring app updated so you get the most benefits from your technology. The easiest way to keep your mobile device(s) and Ring app updated is to set up automatic updates in your mobile device settings. 1. Set Up Automatic Updates for your ...

If you haven't set up Map View, use this link for step-by-step instructions. To use Map View, you'll need to:  Have the latest version of the Ring app. Enable the Ring Alexa Skill. If you don't turn on the Alexa Skill feature, your app will display an error. Add Alexa-Connected devices to the ...

Code: W6-01 Extreme temperatures and other conditions may cause your Ring video doorbell or security camera to overheat. When this happens, you’ll see an error message in your Ring app that says (Your Device) is in Cool Down Mode. For tips on how to prevent your Ring devices from overheating, ...

Change Phone Number In the Ring App Tap the three lines (☰) on the top left Tap Control Center on the side menu Under Account Control, tap Account Management Under Personal, tap Update next to your Phone Number For your security, you may be asked to verify your account Type in your new phone num...

  If the view from your Ring Stick Up Cam is upside-down or rotated, the camera is mounted incorrectly to a wall or ceiling. Remounting your camera in the correct position will fix the issue.     Why Correct Installation Is Important For Normal Operation To ensure normal operation, all Ring devi...

When new technology becomes available, older mobile devices may not be able to use advanced video features. If you got a message saying your phone or tablet can’t play a video, follow the prompts in the Ring app (shown below) to use Legacy Video Mode.Legacy Video Mode, will switch you back to a v...

Start Here  Reconnect / change your wifi  Add another person to your account  Not seeing videos in your account  Change your phone number or email address Forgot password  Ring Protect Plan (subscribe to get videos) Track package  Ring Alarm Doorbell installation and wiring guides    Wifi, B...

Check Your Internet Connection iPhone - Apple iPad - Apple  Android - mobile device or tablet How to Turn Airplane Mode On/Off iPhone - Apple iPad - Apple Android - mobile device or tablet How to Remove a VPN Network iPhone/iPad - Apple   Android - mobile device or tablet

Wifi routers broadcast signals in the 2.4 and 5 GHz frequency. A 2.4 GHz connection travels further at a lower speed. A 5 GHz frequency provides faster speeds at a shorter range.Both 2.4 GHz and 5 GHz frequencies are also divided into numerically labeled channels. These channels are similar to la...

The Ring Chime and Chime Pro (1st and 2nd generations) products will soon be dedicated to their home Locations. Locations (identified by different addresses) allow you to group your Ring devices by their physical location in the Ring app. This means that, later in 2021, a Ring camera at Ring Loca...

If you’re having problems with Geofence, this article can help get you right back on track.  Geofence is not working consistently for me. How can I troubleshoot? Many issues with Geofence can be resolved by checking and modifying your mobile device’s settings because the feature depends on your i...

Learn tips to help troubleshoot why your Ring device may be experiencing warped sound or no audio. Things to check Check the volume on your mobile device.Make sure the external volume is up on your mobile device (on the device where you're viewing your Ring videos or Live View). Make sure your mo...

Important note for our Neighbors: The steps provided in this guide are being provided to help you resolve the potential problems identified below. It is up to you to determine what steps you are comfortable taking, the security needs for your network, and how to meet those needs. If you’re having...

When it comes to video playback on your Ring app's Timeline, speed is important. You need an image of what's happening in front of your camera as quickly as possible. That's why the Ring app comes with an Adaptive Video Play feature. This article will explain what Adaptive Video Play is and what ...

  Test your Wifi Connection  Ring devices require high speed internet for the best possible video and audio experience.  How do I know if my internet speed is good enough?  Check your internet connection.  To test your internet connection speed, use the Ring app on your phone or tablet Make sure...

Ring is aware that AdGuard, an ad-blocking app available on iOS and Android phones may cause your Ring app to spontaneously log out. This happens because the AdGuard software needs to intercept the communication between a server and an app in order to remove the ads. Ring security protocols inter...

Warning: The solutions offered in this article require using the advanced features of your wifi router. Be sure you are comfortable using these features before trying any of these solutions. If your devices are continually falling offline, the problem is almost always related to poor wifi connec...

  If you are experiencing poor audio or video quality during a Live View, but your recordings are fine: 1) This can be caused by either a poor connection between your mobile device and the cloud 2) or a connectivity problem between the Ring doorbell or security camera and your router. If you are...

Warning! - The solutions offered in this article require using the advanced features of your wifi router. Be sure you are comfortable using these features before trying any of these solutions. If you are unable to access your recording when viewing live or recorded video in the Ring application,...

Warning: The solutions offered in this article require using the advanced features of your wifi router. Be sure you are comfortable using these features before trying any of these solutions. If you’re having trouble getting your Ring device(s) to set up in the Ring app successfully, please ensur...

One of the most important measurements in your Ring security network is the strength of your wifi signal. Since every element of your system uses wifi to communicate with every other element of your system, it’s important to get as strong a signal as possible. You can run a connectivity test when...

Changing your password on your Ring app is an easy process. Simply follow the instructions below:  Open your Ring App. Tap the three-lined icon on the top left Tap Account. Tap Change Password. Note that your password must be at least eight characters, a mix of letters and numbers, and is allow...

Learn the top reasons why your Ring device may be having wifi connection issues.  Most common causes for connection errors If your Ring device is having trouble connecting, the Ring app will show an error with a code that will help you with your issue. Here are a few top reasons for poor connecti...

If you're having trouble seeing a Live View or video on your Ring app, or your camera is timing out when you're getting an Activating Device message – that means there's a problem in the data transfer between your Ring device and app. We suggest addressing this with the following quick fixes. Not...

Ring is aware of a number of virus protection apps, file optimizers, ringtone apps, and battery saver apps available for Android Phones that may interfere with the Ring app's ability to provide notifications. The following list is those apps we have confirmed cause issues. Ring recommends uninsta...

Learn tips to help troubleshoot your wifi when one or more of your Ring devices are offline. Top reasons why your Ring devices may be offline Your location's internet may not be working, or your internet service provider is experiencing high traffic You recently changed to your wifi network, wif...

Look on the side or bottom of your wifi router. There's often a sticker that contains the network name and password. Make sure to enter the password into the Ring app exactly as it appears, since wifi passwords are case-sensitive and have no spaces. Code: P1-65 Get the wifi password from your ...

You can easily customize and adjust the Video Recording Length for your video doorbell or security cameras in the Ring app. For battery-powered devices, shorter recordings generally mean longer battery life. Wired video doorbells and security cameras receive a constant supply of power, so you can...

Setup Issues Choose the problem that you're having trouble with from the list below.  Downloading the Ring AppStarting the setup processEntering your addressEntering the correct passwordSolving connection issuesSwitching your Ring Product into Setup modeInitial wifi setupCompleting Setup if...