How to Fix
  • How to Troubleshoot Map View

    If you haven't set up Map View, use this link for step-by-step instructions. To use Map View, you'll need to:  Have the latest version of the Ring app. Enable the Ring Alexa Skill. If you don't turn on the Alexa Skill feature, your app will display an error. Add Alexa-Connected devices to the ...

  • What is Cool Down Mode?

    Code: W6-01 Extreme temperatures and other conditions may cause your Ring video doorbell or security camera to overheat. When this happens, you’ll see an error message in your Ring app that says (Your Device) is in Cool Down Mode. For tips on how to prevent your Ring devices from overheating, ...

  • How to Change the Phone Number or Email in your Ring Account

    Change Phone Number In the Ring App Tap the three lines (☰) on the top left Tap Control Center on the side menu Under Account Control, tap Account Management Under Personal, tap Update next to your Phone Number For your security, you may be asked to verify your account Type in your new phone num...

  • How to Fix Upside-Down or Rotated Videos from Stick Up Cam

      If the view from your Ring Stick Up Cam is upside-down or rotated, the camera is mounted incorrectly to a wall or ceiling. Remounting your camera in the correct position will fix the issue.     Why Correct Installation Is Important For Normal Operation To ensure normal operation, all Ring devi...

  • Legacy Video Mode

    When new technology becomes available, older mobile devices may not be able to utilize advanced video features.If you got a message saying your phone/tablet can’t play a video, follow the prompts in the Ring App to use Legacy Video Mode.If you use Legacy Video Mode, you’ll get the same quality vi...

  • Quick Fix Guide

    Start Here  Reconnect / change your wifi  Add another person to your account  Not seeing videos in your account  Change your phone number or email address Forgot password  Ring Protect Plan (subscribe to get videos) Track package  Ring Alarm Doorbell installation and wiring guides    Wifi, B...

  • How to Check Your Mobile Device Internet Connection

    Check Your Internet Connection iPhone - Apple iPad - Apple  Android - mobile device or tablet How to Turn Airplane Mode On/Off iPhone - Apple iPad - Apple Android - mobile device or tablet How to Remove a VPN Network iPhone/iPad - Apple   Android - mobile device or tablet

  • How to Change Router Channels

    Wifi routers broadcast signals in the 2.4 and 5 GHz frequency. A 2.4 GHz connection travels further at a lower speed. A 5 GHz frequency provides faster speeds at a shorter range.Both 2.4 GHz and 5 GHz frequencies are also divided into numerically labeled channels. These channels are similar to la...

  • Chime and Chime Pro (1st and 2nd generation) can no longer be connected across Locations

    The Ring Chime and Chime Pro (1st and 2nd generations) products will soon be dedicated to their home Locations. Locations (identified by different addresses) allow you to group your Ring devices by their physical location in the Ring app. This means that, later in 2021, a Ring camera at Ring Loca...

  • Geofence troubleshooting

    If you’re having problems with Geofence, this article can help get you right back on track.  Geofence is not working consistently for me. How can I troubleshoot? Many issues with Geofence can be resolved by checking and modifying your mobile device’s settings because the feature depends on your i...

  • Audio and Sound Issues Troubleshooting Guide

    If you’ve been having audio and sound issues with your Ring app or a Ring device, when you’re trying to use Live View, the following troubleshooting steps should help you get your device and app back to normal. Use this link to learn how to manage your privacy and security preferences.  Sound If ...

  • Ring Device Too Far From Router

    Important note for our Neighbors: The steps provided in this guide are being provided to help you resolve the potential problems identified below. It is up to you to determine what steps you are comfortable taking, the security needs for your network, and how to meet those needs. If you’re having...

  • Poor Quality Video Image and Adaptive Video Play

    When it comes to video playback on your Ring app's Timeline, speed is important. You need an image of what's happening in front of your camera as quickly as possible. That's why the Ring app comes with an Adaptive Video Play feature. This article will explain what Adaptive Video Play is and what ...

  • Improving your Ring Device Connectivity

      Test your Wifi Connection  Ring devices require high speed internet for the best possible video and audio experience.  How do I know if my internet speed is good enough?  Check your internet connection.  To test your internet connection speed, use the Ring app on your phone or tablet Make sure...

  • AdGuard Causing the Ring App to Log Out

    Ring is aware that AdGuard, an ad-blocking app available on iOS and Android phones may cause your Ring app to spontaneously log out. This happens because the AdGuard software needs to intercept the communication between a server and an app in order to remove the ads. Ring security protocols inter...

  • Fixing Your Devices Falling Offline Repeatedly by Adjusting Your Router

    Warning: The solutions offered in this article require using the advanced features of your wifi router. Be sure you are comfortable using these features before trying any of these solutions. If your devices are continually falling offline, the problem is almost always related to poor wifi connec...

  • Fixing Poor Audio/Video Quality by Adjusting Your Router

      If you are experiencing poor audio or video quality during a Live View, but your recordings are fine: 1) This can be caused by either a poor connection between your mobile device and the cloud 2) or a connectivity problem between the Ring doorbell or security camera and your router. If you are...

  • Fixing inaccessible recording errors by adjusting Your router

    Warning! - The solutions offered in this article require using the advanced features of your wifi router. Be sure you are comfortable using these features before trying any of these solutions. If you are unable to access your recording when viewing live or recorded video in the Ring application,...

  • Fixing Device Setup Errors by Adjusting Your Router

    Warning: The solutions offered in this article require using the advanced features of your wifi router. Be sure you are comfortable using these features before trying any of these solutions. If you’re having trouble getting your Ring device(s) to set up in the Ring app successfully, please ensur...

  • Test Your Wifi Connections

    One of the most important measurements in your Ring security network is the strength of your wifi signal. Since every element of your system uses wifi to communicate with every other element of your system, it’s important to get as strong a signal as possible. You can run a connectivity test when...

  • How Do I Change my Password in the Ring App?

    Changing your password on your Ring app is an easy process. Simply follow the instructions below:  Open your Ring App. Tap the three-lined icon on the top left Tap Account. Tap Change Password. Note that your password must be at least eight characters, a mix of letters and numbers, and is allow...

  • Ring App is Having Trouble Connecting to a Ring Device and Showing Video

      You may have recently received a notification on your mobile device of a Motion Event in your Ring app. But when you opened your Ring app to view the event, you got a blurry screen with a message that the app was having trouble connecting to the Ring device. Receiving this error means that the...

  • Ring App is Having Trouble Showing Video and Not Connecting to Your Ring Device

    If you're having trouble seeing a Live View, or a recorded video, that means there's a problem in the data transfer between your Ring device and the Ring App. As a result, your Ring App is unable to show you a Live View or display a video recording from your Ring camera(s). You might see a messag...

  • Android Apps that Conflict with the Ring App

    Ring is aware of a number of virus protection apps, file optimizers, ringtone apps, and battery saver apps available for Android Phones that may interfere with the Ring app's ability to provide notifications. The following list is those apps we have confirmed cause issues. Ring recommends uninsta...

  • Multiple Ring Products Offline

    If you received a prompt like the one below in the Ring app, then multiple (potentially all) of your Ring devices are offline. In this situation, the problem is most likely your wifi connection. This can happen if your internet is temporarily down due to an outage, if for some reason your modem o...

  • Finding Your Wifi Password

    // <![CDATA[ // ]]> // <![CDATA[ // ]]>   How to find your wifi password on your router If you’ve never changed the default password on your wifi router, look on the bottom of your router. In many cases, there is a sticker that contains the password.  Make sure to enter it exactly as it app...

  • Adjusting Video Recording Lengths for Your Video Doorbell or Security Camera

    You can easily customize and adjust the Video Recording Length for your video doorbell or security cameras in the Ring app. For battery-powered devices, shorter recordings generally mean longer battery life. Wired video doorbells and security cameras receive a constant supply of power, so you can...

  • Troubleshooting In-app Setup Issues with Ring Products

    Setup Issues Choose the problem that you're having trouble with from the list below.  Downloading the Ring AppStarting the setup processEntering your addressEntering the correct passwordSolving connection issuesSwitching your Ring Product into Setup modeInitial wifi setupCompleting Setup if...

  • The Ring App Told Me I Entered the Wrong Password

    An incorrectly entered wifi password is the most common cause of a failed setup. If the Ring app is telling you that you entered the wrong password, but you're pretty sure that you entered the right one, here are a few things to remember.  Wifi passwords are case sensitive. Make sure you're usin...

  • App Connectivity

    If you received the message pictured below in the Ring app, then you were trying to receive a live event at a time when your phone or tablet did not have good internet connectivity.     A poor cellular or wifi internet connection can prevent your Ring app from functioning correctly. Note: Usin...