In the Ring app, zero coordinate locations (0x0) are not valid. To ensure your Ring app features are functioning properly, please add a valid address for your location. Zero coordinate locations may cause the following issues in the app: The time zone is undefined for a user’s location. Map Vie...

It’s important to keep your mobile device(s) updated and your Ring app updated so you get the most benefits from your technology. The easiest way to keep your mobile device(s) and Ring app updated is to set up automatic updates in your mobile device settings. 1. Set Up Automatic Updates for your ...

If you haven't set up Map View, use this link for step-by-step instructions. To use Map View, you'll need to:  Have the latest version of the Ring app. Enable the Ring Alexa Skill. If you don't turn on the Alexa Skill feature, your app will display an error. Add Alexa-Connected devices to the...

Code: W6-01 Extreme temperatures and other conditions may cause your Ring video doorbell or security camera to overheat. When this happens, you’ll see an error message in your Ring app that says (Your Device) is in Cool Down Mode. For tips on how to prevent your Ring devices from overheating, ...

The Ring app uses your phone number for two-factor authentication, and more. You can update your phone number in the Ring app or in your account at Ring.com.  Receive your verification codes via a different phone number when signing in. How to change your Ring account phone number From the Ring a...

If the view from your Stick Up Cam is upside-down or rotated, your camera is most likely not in its ideal mounted position. Scroll down to the section for your Stick Up Cam model, and follow the steps to remount it correctly. If video from your Indoor Cam is upside-down or rotated, you can rotate...

Start Here  Reconnect / change your wifi  Add another person to your account  Not seeing videos in your account  Change your phone number or email address Forgot password  Ring Protect Plan (subscribe to get videos) Track package  Ring Alarm Doorbell installation and wiring guides    Wifi, B...

Check Your Internet Connection iPhone - Apple iPad - Apple  Android - mobile device or tablet How to Turn Airplane Mode On/Off iPhone - Apple iPad - Apple Android - mobile device or tablet How to Remove a VPN Network iPhone/iPad - Apple   Android - mobile device or tablet

Learn how to change router channels to improve your wifi speed. Wifi frequencies and channels Wifi routers broadcast signals in 2.4 GHz and 5 GHz frequencies. A 2.4 GHz connection travels further at a lower speed. A 5 GHz frequency provides faster speeds at a shorter range. Both of these frequenc...

If you’re having problems with Geofence, this article can help get you right back on track.  Geofence is not working consistently for me. How can I troubleshoot? Many issues with Geofence can be resolved by checking and modifying your mobile device’s settings because the feature depends on your i...

Learn tips to help troubleshoot why your Ring device may be experiencing warped sound or no audio. If the notifications on your iOS (Apple) device are too loud use this link to learn how to adjust the volume.  Things to check Check the volume on your mobile deviceMake sure the external volume is ...

Troubleshoot issues with your router when your Ring device is not connecting to wifi. Before you begin If you’re having trouble setting up your Ring device(s) in the Ring app, make sure you follow all the instructions in the Ring app first. If your Ring device failed to connect to your wifi netw...

Learn about Adaptive Video Play, a feature of your Ring app programmed to prioritize continuous playback at the expense of quality. How it works Rather than leave you hanging while your system's high-quality video buffering catches up, Adaptive Video Play transmits a lower quality video image in ...

Identify and troubleshoot what is causing connectivity issues for Ring devices to give you the best possible video and audio experience. Things to check Test your wifi connection. Ring devices require high speed internet to bring you crisp, clear video and audio. Before you check your connection ...

Ring is aware that AdGuard, an ad-blocking app available on iOS and Android phones may cause your Ring app to spontaneously log out. This happens because the AdGuard software needs to intercept the communication between a server and an app in order to remove the ads. Ring security protocols inter...

Learn how to solve devices continually falling offline by adjusting your router settings. Usually, devices falling offline repeatedly is related to poor wifi connectivity caused by signal fluctuations, channel congestion, or data loss. In rare cases, this can be caused by settings in your router...

  If you are experiencing poor audio or video quality during a Live View, but your recordings are fine: 1) This can be caused by either a poor connection between your mobile device and the cloud 2) or a connectivity problem between the Ring doorbell or security camera and your router. If you are...

If you're having trouble accessing Live View or viewing your recorded videos in the Ring app, this article provides troubleshooting tips that involve adjusting various router settings to fix the issue. Things to check First, find the source of the problem Determine if the problem is your intern...

  Advanced wifi router features.These troubleshooting steps use the advanced features of your wifi router. Familiarize yourself with your routers features before continuing with these steps. Having trouble setting up your Ring device(s) in the Ring app? Identify and fix connectivity issues right ...

One of the most important measurements in your Ring security network is the strength of your wifi signal. Since every element of your system uses wifi to communicate with every other element of your system, it’s important to get as strong a signal as possible. You can run a connectivity test when...

If you can't open Live View, see video on the Ring app, or your camera times out when you're getting an Activating Device message, there could be a problem with the data transfer between your device and the Ring app. Follow these steps to troubleshoot your device. If you see pink video from your ...

Learn tips to help troubleshoot your wifi when one or more of your Ring devices are offline. Top reasons why your Ring devices may be offline Your location's internet may not be working, or your internet service provider is experiencing high traffic You recently changed to your wifi network, wif...

Look on the side or bottom of your wifi router. There's often a sticker that contains the network name and password. Make sure to enter the password into the Ring app exactly as it appears, since wifi passwords are case-sensitive and have no spaces. Code: P1-65 Get the wifi password from your ...

Customize and adjust the Video Recording Length for your video doorbell or security cameras in the Ring app. For battery-powered devices, shorter recordings generally mean longer battery life. Wired devices receive a constant supply of power, so you can choose any recording length without impacti...

Jump to: Choose the problem that you're having trouble with from the list.  Downloading the Ring appStarting the setup processEntering your addressEntering the correct wifi passwordSwitching your Ring device into setup modeCannot find the temporary "Ring-" wifi network'Setup did not comple...

Ensure your Ring devices are performing at their peak with tips on how to verify your wifi password, reset it, and reconnect devices to your network. Receiving an incorrect wifi password message in the Ring app? It’s important to remember that: Wifi passwords are case and special character (such...

If you received the message pictured below in the Ring app, then you were trying to receive a live event at a time when your phone or tablet did not have good internet connectivity.     A poor cellular or wifi internet connection can prevent your Ring app from functioning correctly. Note: Usin...

If you're having trouble setting up your Ring device on an iPhone or iPad, try disabling cellular data on your iPhone or iPad. Occasionally having Cellular Data turned on can cause the in-app setup of your Ring product to fail. Turning off cellular data To turn off cellular data, first push the h...

If you're having trouble setting up your Ring app, it's possible that you're experiencing trouble with your wifi modem and/or router. This article will walk you through checking and fixing potential issues with your router or modem. Check your Bandwidth Frequency Modern modems and routers are des...