What to Know
  • Rapid Ring App Information

    The free Rapid Ring app, developed by Ring, is a companion to the original Ring app that allows for a faster response to notifications or to enable a Live View faster. You can use the Ring app and Rapid Ring app in conjunction with one another and don't have to worry about interference with your ...

  • Requesting Help With SOS

    When seconds count, neighbors signed up for professional monitoring through a Ring Protect Plan can use the always available SOS button in the app dashboard and camera Live View to request immediate assistance to your Ring Alarm location with professional monitoring. This article will answer com...

  • Ownership of a Ring Device

    Taking your Ring Doorbell or Security Cameras with You When You Move If you are moving and want to take your Ring devices with you, physically uninstall each device. Place any hardware that you remove in a plastic bag and tape it to the device, or put it back in the original box, so it will be ha...

  • Motion Detection in Ring Battery Devices

    Ring is always working toward improving your home security experience. Beginning October 2020, we’ve begun releasing a new feature for battery-powered devices called Customizable  Motion Zones. Customizable Motion Zones have been a standard feature on wired Ring devices for some time, but they wi...

  • Motion Detection in Powered Ring Devices

    The following articles answers common questions about Motion Detection as it is used in Ring Powered Devices. Click here for more information on utilizing motion zones in your powered Ring Devices.   Does motion detection at night work the same as during the day? No, motion detection at night i...

  • How to Make Wifi Work For You

    Almost all Ring products use wifi (wireless networking) to connect to the internet. Wifi is useful, but does have limits. If you ever have problems with Live View, a poor device connection, or are missing notifications, keep these factors in mind: Wifi signals are weakened by obstructions. Walls...

  • Windows 10 Devices and the Ring App

    As of April 10th, 2018, the Ring app will no longer function on Windows Mobile devices. The Ring app will continue to function on Windows desktops, laptops, and tablets running Windows 10 Fall Creators Update (version 1709) or newer. Note: New device setup must be done on a mobile device running ...

  • Welcome to the Ring App

    Welcome to Ring! Whether you've just purchased your first Ring product or you're a long-time neighbor, congratulations on adding to the Ring of Security around your home! The following article covers some basic information that will get you up and running quickly.  First you'll need to set up you...

  • Setting up and Using 3D Motion Detection

    This article will answer commonly asked questions concerning 3D Motion Detection. What is 3D Motion Detection?3D Motion Detection uses radar technology to identify the distance of an object so that the camera only begins recording once someone is within the appropriate range. As a result, 3D Moti...

  • Downloading and Updating the Ring App

    Updating the Ring App on your Mobile Device If you want to ensure that you have the latest version of the Ring app so that you can get the most out of your Ring devices, use one of the links below to get updates.   Note: If you want to see what version of the app you have, open the Ring app on yo...

  • Event History Timeline Information

    The Event History video timeline is a tool designed to give you easy access all of the events recorded by the cameras you own or share. Simply scrolling back and forth through timeline events can give you a better sense of what's happening in front of your cameras and provide vital information to...

  • Visual Guide to the Ring App

    Welcome to Ring! Whether you've just purchased your first Ring product or you're a long-time neighbor, congratulations on adding to the security around your home! Now that you've downloaded the Ring app, it’s time for a guided tour of the command center for all your Ring products. With the Ring a...

  • The Ring App and Your Address

    Why does the Ring app need to know my address and what happens if the Ring app gets an incorrect address? In order for every feature in the Ring app to function properly, your Ring product needs to have an accurate address. Some features that won't work properly without a valid address include: ...

  • Understanding RSSI Values and Wireless Signal Strength

    This article will help you understand your RSSI reading and wifi interference and what you can do to improve wifi strength. What is RSSI?If you've received a message from your Ring App indicating that your wifi has a poor RSSI signal, you may find yourself wondering what "RSSI" is and how y...

  • Understanding the Pre-Roll Feature

    Understanding the Pre-Roll Feature Capture events more clearly by using the Pre-Roll feature. With Pre-Roll activated, you can get a more complete picture of what's happening outside your door.  This article will answer many commonly asked questions concerning Pre-Roll. For more information on Ad...

  • Understanding Notifications for Ring and Motion Events

    Getting Started With Ring Notifications Depending on your Ring device, there are two different types of notifications you’ll receive. While cameras such as Spotlight Cam, Indoor Cam, Floodlight Cam, and Stick Up Cam only send out Motion Alerts, Doorbell products such as Ring Video Doorbell (2020 ...

  • Locations Information

    Locations are a function in the Ring app that allows you to group your Ring devices by their physical location. If, for example, you had a Ring Alarm and a number of Ring cameras at both your home and your place of business, you could group these devices into "Home" and "Business" locations. That...

  • Understanding Your Ring Device's Device Health Page

    The Device Health tile in your Device control panel brings you to a panel that contains all of the operational information on your Ring device. How to Access the Device Health Page in the Ring App Open the Ring app. Tap the three lines on the top left. Tap Devices. Select the device you want to ...

  • Understanding and Optimizing Motion Detection with Motion Frequency

    Motion Frequency is a control in the Ring app that allows you to customize motion alerts to your home environment and preserve battery life. Motion Detection, Motion Patterns and Motion Alerts Your Ring devices have motion detection sensors. When the motion sensors are activated, they'll  send yo...

  • Understanding Privacy Zones

    If your camera’s field-of-view includes areas that you’d like to exclude from Live View or video recording, such as a neighbor’s apartment door, you can use privacy zones to black out these areas. This article will answer commonly asked questions concerning privacy zones. What is a privacy zone...

  • Camera Previews Information

    This article answers the most frequently asked questions concerning Camera Previews. What are Camera Previews?Camera Previews are still images you'll see when you first open up the Ring app. Each is labeled with the time since it was taken and which camera took the image. These images give you a ...

  • The Protocols and Ports Used by Ring Devices

    Ring devices deliver advanced features such as notifications, video streams, and two-way audio to your mobile devices. In order for these features to work properly, Ring doorbells, cameras, and Alarm Base Stations need a healthy connection in order to contact services on the internet.  This artic...