What to Know
  • The Ring App and Your Address

    Why does the Ring app need to know my address and what happens if the Ring app gets an incorrect address? In order for every feature in the Ring app to function properly, your Ring product needs to have an accurate address. Some features that won't work properly without a valid address include: ...

  • Locations Information

    Locations are a function in the Ring app that allows you to group your Ring devices by their physical location. All devices, Ring Protect subscriptions, and videos are tied to a specific location and can’t be shared between locations.For example, if you have a Ring Alarm and a number of Ring came...

  • Third Party Service Provider FAQs

    Can I opt-out of Ring sharing my data with third-parties? Users can now opt out of sharing their information for the purpose of receiving personalized ads. If a user opts out, Ring will not share their information with third parties to serve them personalized Ring ads. If they visit Ring.com and ...

  • Persistent Visitors Information for Ring Peephole Cam

    The Persistent Visitors feature on your Ring Peephole Cam can send you a notification in the Ring app when it detects people lingering near your front door.  Persistent Visitors Setting The Persistent Visitors setting, if enabled, will give you a different notification if people spend an extended...

  • Timeline Security Snapshots Using Snapshot Capture

    This article will explain what the Snapshot Capture feature is and answer some common questions concerning it. What is Snapshot Capture?Not everything important that happens in front of your cam or video doorbell will trigger a notification. Snapshot Capture is an app feature that takes snapshots...

  • Video Recordings

    When does Ring record or store my videos? If you do not have a Ring Protect Plan, Ring does not record or store your videos, but you can still see view your device's live video stream. If you do have a Ring Protect Plan (including a trial), Ring records and stores videos when motion is detected b...

  • Requesting Help With SOS

    When seconds count, neighbors signed up for professional monitoring through a Ring Protect Plan can use the always available SOS button in the app dashboard and camera Live View to request immediate assistance to your Ring Alarm location with professional monitoring. This article will answer com...

  • Ring Doorbell and Security Camera Moving Guidelines

      If you’re moving and want to remove your Ring doorbell or security camera, be sure to turn off power at the circuit breaker before you begin uninstalling the devices and working with electrical wiring. Place any hardware that you remove in a plastic bag and tape it to the device, or put it back...

  • Understanding Rich Notifications

    Rich Notifications sends you a snapshot image of what’s happening in front of your Ring camera or doorbell so you can easily see what’s going on without needing to open the Ring app. They are included in your Ring subscription This article will cover everything you need to know about Rich Notific...

  • Understanding Quick Controls

    Quick Controls is a feature in the Timeline that will allow you to see the current status of multiple devices at a glance. Quick Controls puts Location-relevant device controls over lights and sirens, on your Ring devices, as well as smart locks available at that Location. Quick Controls will als...

  • Understanding the Pre-Roll Feature

    Understanding the Pre-Roll Feature Capture events more clearly by using the Pre-Roll feature. With Pre-Roll activated, you can get a more complete picture of what's happening outside your door.  This article will answer many commonly asked questions concerning Pre-Roll. For more information on Ad...

  • Understanding Color Night Vision and Troubleshooting Night Vision

    Color Night Vision on Non-Battery Powered Ring Devices  When viewing the Live View at night on a non-battery powered Ring device, you'll find that your image is in black and white. The color night vision toggle in your Ring app will enable your Ring device to use ambient light to create false col...

  • Understanding Privacy Zones

    If your camera’s field-of-view includes areas that you’d like to exclude from Live View or video recording, such as a neighbor’s apartment door, you can use privacy zones to black out these areas. This article will answer commonly asked questions concerning privacy zones. What is a privacy zone...

  • Understanding Notifications for Ring and Motion Events

    Getting Started With Ring Notifications Depending on your Ring device, there are two different types of notifications you’ll receive. While cameras such as Spotlight Cam, Indoor Cam, Floodlight Cam, and Stick Up Cam only send out Motion Alerts, Doorbell products such as Ring Video Doorbell (2020 ...

  • Understanding Your Ring Device's Device Health Page

    The Device Health tile in your Device control panel brings you to a panel that contains all of the operational information on your Ring device. How to Access the Device Health Page in the Ring App Open the Ring app. Tap the three lines on the top left. Tap Devices. Select the device you want to ...

  • Understanding Your New Features Page

    Ring is constantly working on new features for the Ring app and Ring devices to help make them easier to use, more powerful, and better able to enhance your security. When new features are added to the Ring app or a Ring device, you'll be able to learn about them on the app's New Features page.  ...

  • How to Make Wifi Work For You

    Almost all Ring products use wifi (wireless networking) to connect to the internet. Wifi is useful, but does have limits. If you ever have problems with Live View, a poor device connection, or are missing notifications, keep these factors in mind: Wifi signals are weakened by obstructions. Walls...

  • Understanding RSSI Values and Wireless Signal Strength

    This article will help you understand your RSSI reading and wifi interference and what you can do to improve wifi strength. What is RSSI?If you've received a message from your Ring App indicating that your wifi has a poor RSSI signal, you may find yourself wondering what "RSSI" is and how y...

  • Understanding the Ring App and Virtual Private Networks (VPN)

    Protecting our customers’ privacy, security and control over their devices and personal information is foundational to Ring, and we’re constantly working to deliver on this commitment. Some neighbors may wish to use a Virtual Private Network (VPN) in addition to their Ring devices, however Ring d...

  • Windows 10 Devices and the Ring App

    As of April 10th, 2018, the Ring app will no longer function on Windows Mobile devices. The Ring app will continue to function on Windows desktops, laptops, and tablets running Windows 10 Fall Creators Update (version 1709) or newer. Note: New device setup must be done on a mobile device running ...

  • The Protocols and Ports Used by Ring Devices

    Ring devices deliver advanced features such as notifications, video streams, and two-way audio to your mobile devices. In order for these features to work properly, Ring doorbells, cameras, and Alarm Base Stations need a healthy connection in order to contact services on the internet.  This artic...

  • Guide to understanding the Ring web app

    If you've already downloaded the Ring mobile app, you may also be interested in the Ring web app. You can launch the Ring web app by logging in to your Ring account at Ring.com on a desktop, laptop, or mobile device’s web browser. From there, you'll have control over your devices and Ring.com acc...

  • Languages supported by the Ring apps

    In order to better serve our neighbors, the Ring app, the Rapid Ring app, and the Neighbor apps support the following languages: English (United States) English (United Kingdom) Spanish (Europe) Spanish (Mexico) Spanish (North and South America) German  French Italian Dutch  Questions Do both t...