What to Know
  • Confirming Your Address

    Why do I need to confirm my address? To enable new features for your Ring products, it's important that your address info is current and that any duplicate addresses are removed. What does this do for me? This enables new security features and makes setting up future Ring devices faster and easie...

  • Wifi Security: Help Keep Your Home Wifi Network and Ring Devices Safe

    Code: P7-02 It’s always a good idea to keep your home wifi network secured with a password. In fact, for your safety, you should not connect your Ring products to networks without one. But there’s more to wifi security than a simple password. There are a few different standards your router coul...

  • Mobile Device Compatibility and the Ring App

    For important performance and security improvements, please update to the latest versions of your device(s) operating system and the Ring app. See item #2 below If you're having trouble updating or opening the app, try uninstalling the Ring app from your Android or Apple device and reinstalling ...

  • How to Use Privacy Features in the Ring App

    Privacy is foundational to Ring, and we’re always working to help our customers keep their accounts and information safe. We also strongly encourage our customers to respect their neighbors’ privacy and comply with any applicable local and national laws when using their Ring device. Below, we out...

  • Help Protect Your Personal Data Privacy and Security

    Your personal data privacy and security is a priority. Here are some ways you can help safeguard your personal information. Cybercriminals may try to trick you into giving them personal information through an email, a phone call, or a text message. At Ring, we’ll never ask you for information lik...

  • Create a Custom Event Alert

    Custom Event Alerts is a new feature for Ring Protect subscribers, which allows the Ring Spotlight Cam Battery to identify when an object is in a specific state in the camera’s field-of-view. Your camera won't know what the objects are, but it can learn the difference between two states, such as ...

  • Welcome to the Ring App

    Welcome to Ring!Whether you've just purchased your first Ring product or you're a long-time neighbor, congratulations on adding to the ring of security around your home! The following article covers some basic information that will get you up and running quickly. First you'll need to set up your ...

  • Downloading and Updating the Ring App

    Updating the Ring App on your Mobile Device If you want to ensure that you have the latest version of the Ring App use one of the links below to get updates. Updates to apps, allow you to have the latest features and fixes. Note: If you want to see what version of the app you have, open the Ring ...

  • Visual Guide to the Ring App

    Welcome to Ring! Whether you've just purchased your first Ring product or you're a long-time neighbor, congratulations on adding to the security around your home! Now that you've downloaded the Ring app, it’s time for a guided tour of the command center for all your Ring products. With the Ring a...

  • Ring Control Center Information

    The Ring Control Center in the Ring app enables you to view and manage: Account Control Community Control Privacy Information To access the Ring Control Center in the Ring app: Tap the three lines on the top left Tap Control Center From Control Center you can scroll to see various options ...

  • Rapid Ring App Information

    Note: We’re no longer supporting the Rapid Ring app. To get the latest device and security features, please use the primary Ring app now. As of July 27, 2022, Ring will no longer release any new versions of the Rapid Ring app. Over the past few years, we've upgraded the Ring app to improve overa...

  • Ring and access to your phone contacts

    The Ring app is requesting access to my phone's contact list. Why does Ring need this access?Ring will only ask for access to your phone's contact list when you install a Ring Alarm system. To simplify the setup process, Ring Alarm will ask for permission to access your contact list during setup....

  • Ring Desktop App will be Discontinued in 2022

    The Ring Desktop App Experience is Moving to Ring.com By the end of January 2022, you’ll be able to access Live View and get motion alerts, ding notifications, and all the latest features on ring.com – no app updates necessary. As part of this change, the desktop app will be discontinued in 2022....

  • Live View for Ring Video Doorbells and Security Cameras

    Live View for your Ring doorbell or security camera is a feature available through your Ring App to see what’s happening outside your door and around your home. To access Live View, you can open your Ring App and tap on an image from one of your Ring devices.  New navigation features for Live Vie...

  • Understanding Video End-to-End Encryption (E2EE)

    Privacy, security, and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. Video End-to-End Encryption (E2EE) is an opt-in feature that adds additional layers of protection to video and audio recordings made by compatible enrolled Ring...

  • How to Set Up Video End-to-End Encryption (E2EE)

    Setting up Video End-to-End Encryption (E2EE) requires mobile device compatibility along with having a Ring device that's compatible with E2EE. Mobile Device Compatibility iPhone iOS 12+ Android 9  Video E2EE works with Ring app versions 5.34.0 and higher and Android 3.34.0 and higher. Make sure ...

  • Authorizing a mobile device or browser by generating a verification code

    When you attempt to sign in to a Ring account from a device or browser you’ve never used before, you need to generate a verification code from a previously signed-in device. This is an added security measure to help keep your Ring account secure. What’s a “previously signed-in device”?This can be...

  • Changing your method of receiving a verification code from email to text message

    Ring is phasing out email as a method of account verification as a part of Two-Step Verification. This article will walk you through the process of changing from email to text message to get a one-time use passcode.  What is Two Step Verification? Two-Step Verification is a mandatory security fea...

  • Changing Your Two-Step Verification to Text Message

    Changing your two-step verification delivery mode to text message We recommend immediately changing your two-step verification delivery mode to text message in the Ring app. Update now To help prevent unauthorized access to your Ring account, change your Ring two-step verification mode to text ...

  • Creating a strong password and a more secure account

    Ring takes security very seriously, and we have a variety of safeguards in place to protect your data. One of the most important safeguards is a strong password (that cannot be easily guessed). This article will go over 7 important password requirements and how to create a more secure password. I...

  • Managing Privacy and Security Preferences

    Customer privacy, security, and control are foundational to Ring. As a part of Ring’s efforts to bring more transparency and control to our Ring neighbors, the ability to opt out of analytics has been added to the Control Center. We’ve also added a Cookie Preferences Manager on select Ring.com we...

  • Motion Warning Information

    The Motion Warning feature, only available in the US, on selected Ring devices, is a digital recording that notifies visitors that they have triggered motion detection and are being recorded. The message plays through the speaker on your Ring device. It says: Hi, you are currently being recorded....

  • Advanced Motion Detection in Ring Devices

    Ring devices have the capability to use Advanced Motion Detection, which is on by default for new setups. Advanced Motion DetectionRing video doorbells use Advanced Motion Detection, which includes Person and Other Motion Detection to differentiate motion between people, objects, or animals. Onc...

  • FAQs: Motion Detection for Video Doorbells

    Ring devices use motion detection technology to detect motion events in your surroundings, triggering motion alerts and video recordings. Click here for more information on using Motion Zones for your video doorbell. Does Motion Detection at night work the same as during the day? Motion Detectio...

  • Motion Detection in Ring Battery Devices

    Ring is always working toward improving your home security experience. Beginning October 2020, we’ve begun releasing a new feature for battery-powered devices called Customizable Motion Zones. Customizable Motion Zones have been a standard feature on wired Ring devices for some time, but they wil...

  • Setting up and Using 3D Motion Detection

    3D Motion Detection uses radar technology to identify the distance of an object so that a camera  begins recording once someone is within a designated range. As a result, 3D Motion Detection provides you with better motion alerts, and in combination with Motion Zones, more control to record a vid...

  • Understanding and Optimizing Motion Detection with Motion Frequency

    Motion Frequency is a control in the Ring App that allows you to customize Motion Alerts to your home environment and preserve battery life. Motion Detection, Motion Patterns and Motion Alerts Your Ring devices have motion detection sensors. When the motion sensors are activated, they'll  send yo...

  • Understanding Advanced Pre-Roll for Wired Ring Devices

    If you’re subscribed to Ring Protect, your Ring devices record video each time someone triggers their motion sensors or presses the doorbell button (if applicable). Some Ring devices have a function called Advanced Pre-Roll, which adds additional video to the start of these recordings, so you can...

  • Event History Timeline Information

    Event History Video Timeline is designed to give you easy access to all of the events recorded by the doorbells or security cameras you own when subscribed to a Ring Protect plan. Scrolling back and forth through timeline events can give you a better idea of what has happened within a certain ran...

  • Camera Previews Information

    This article answers the most frequently asked questions concerning Camera Previews. What are Camera Previews?Camera Previews are still images you'll see when you first open up the Ring app. Each is labeled with the time since it was taken and which camera took the image. These images give you a ...