With Bird's Eye View you can get an aerial map view of motion events around your home and clearly see the path that visitors take when visiting your property. This article will answer commonly asked questions concerning the Bird's Eye View feature. What is Bird's Eye View?Bird's Eye View shows th...

Privacy, security, and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. Video End-to-End Encryption (E2EE) is an opt-in feature that adds additional layers of protection to video and audio recordings made by compatible enrolled Ring...

Privacy, security, and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. Video End-to-End Encryption (E2EE) is an opt-in feature that adds additional layers of protection to video and audio recordings made by compatible enrolled Ring...

If you would like to automate your Ring security cameras so that you can make life a little easier, the Geofence feature in the Ring app can help. This article will cover commonly asked questions about the Ring Geofence feature. What is a Geofence? A geofence is a virtual perimeter or invisible b...

We’re always working to improve the Ring app so it’s easy and convenient to use. Quick Controls is a feature in the Timeline that will allow you to see the current status of multiple devices at a quick glance.    This article will detail all the information you need about Quick Controls.  What ar...

At Ring we take your privacy and data security seriously. We are introducing a new security procedure for authorizing new devices or browsers. This article will walk you through that process as well as explain the benefits of this new account security feature.  I tried to sign in to my Ring accou...

At Ring we take your privacy and account security seriously. We are strongly urging you to change your Two-Step Verification One-Time Passcode method from email to text message. Text message delivery of the verification code helps you maintain control of your Ring account in case something happen...

Protecting our customers’ privacy, security and control over their devices and personal information is foundational to Ring, and we’re constantly working to deliver on this commitment. Some neighbors may wish to use a Virtual Private Network (VPN) in addition to their Ring devices, however Ring d...

Customer privacy, security, and control are foundational to Ring. As a part of Ring’s efforts to bring more transparency and control to our Ring neighbors, the ability to opt out of analytics has been added to the Control Center. We’ve also added a Cookie Preferences Manager on select Ring.com we...

Ring is always working toward improving your home security experience. We’ve released a new feature for battery-powered devices called Customizable Motion Zones. Customizable Motion Zones have been a standard feature on wired Ring devices for some time, but now they're an option for Ring neighbor...

In order to better serve our neighbors, the Ring app and the Rapid Ring app support the following languages: English (United States) English (United Kingdom) Spanish (Europe) Spanish (Mexico) Spanish (North and South America) German  French Italian Dutch  Questions Do both the iOS and Android v...

Ring takes security very seriously. That’s why we have a variety of safeguards in place to protect your data. One of the most important safeguards is a strong password (that cannot be easily guessed). This article will detail the steps Ring is taking to increase your password’s security and offer...

One of the ways that a security system works for you is by making it known that your property is protected. The Motion Warning feature, only available in the US and on selected Ring devices, can provide an audible warning to unauthorized visitors that they are being observed and recorded.  Note: ...

Changing Your Two-Step Verification Delivery Mode to Text Message We recommend immediately changing your two-step verification delivery mode to text message in the Ring app.   Update Now To help prevent unauthorized access to your Ring account, change your Ring two-step verification mode to text...

Changing Your Two-Step Verification Delivery Mode to Text Message We recommend immediately changing your two-step verification delivery mode to text message in the Ring app.   Update Now To help prevent unauthorized access to your Ring account, change your Ring two-step verification mode to text...

If you've already downloaded the Ring mobile app, you may also be interested in the Ring web app. You can launch the Ring web app by logging in to your Ring account at Ring.com on a desktop, laptop, or mobile device’s web browser. From there, you'll have control over your devices and Ring.com acc...

Your Ring Protect subscription lets you save, share, and review your Ring videos. With Shared Video Management, you can manage the videos you have shared , see where you’ve shared videos, and even unshare those videos.  Note: When you unshare a video, Ring immediately adds it to the queue to be u...

Ring devices use motion detection technology that activates when movement is detected within a certain distance of your Ring device. Once motion is detected, you will receive a notification in your Ring app, and your device will start recording. Note: If you have a battery-powered Ring device and...

Rich Notifications is a Smart Alert feature included in your Ring Protect subscription. It sends you a snapshot image of what’s happening in front of your Ring camera or doorbell so you can easily see what’s going on without needing to open the Ring app. This article will cover everything you nee...

If you’re subscribed to Ring Protect, your Ring devices record video each time someone triggers their motion sensors or presses the doorbell button (if applicable). Some Ring devices have a function called Advanced Pre-Roll, which adds additional video to the start of these recordings, so you can...

Color Night Vision on Non-Battery Powered Ring Devices  When viewing the Live View at night on a non-battery powered Ring device, you'll find that your image is in black and white. The color night vision toggle in your Ring app will enable your Ring device to use ambient light to create false col...

The Persistent Visitors feature on your Ring Peephole Cam can send you a notification in the Ring app when it detects people lingering near your front door.  This article includes basic information on Persistent Visitors.  Persistent Visitors and People Only Mode People Only Mode is a special use...

This article will explain what the Snapshot Capture feature is and answer some common questions concerning it. What is Snapshot Capture?Not everything important that happens in front of your cam or video doorbell will trigger a notification. Snapshot Capture is an app feature that takes snapshots...

Ring is constantly working on new features for the Ring app and Ring devices to help make them easier to use, more powerful, and better able to enhance your security. When new features are added to the Ring app or a Ring device, you'll be able to learn about them on the app's New Features page.  ...

When does Ring record or store my videos? If you do not have a Ring Protect Plan, Ring does not record or store your videos, but you can still see view your device's live video stream. If you do have a Ring Protect Plan (including a free trial), Ring records and stores videos when motion is detec...

The free Rapid Ring app, developed by Ring, is a companion to the original Ring app that allows for a faster response to notifications or to enable a Live View faster. You can use the Ring app and Rapid Ring app in conjunction with one another and don't have to worry about interference with your ...

When seconds count, neighbors signed up for professional monitoring through the Ring Protect Plus Plan can use the always available SOS button in the app dashboard and camera Live View to request immediate assistance to your Ring Alarm location with professional monitoring. This article will ans...

One of the ways Ring devices keep you secure is through the concept of “ownership.” Ownership has a specific meaning and refers to the Ring account that was initially used to set up a device. Once a device has been set up on an account, the device is “owned” by that account and ownership cannot b...

Ring is always working toward improving your home security experience. Beginning October 2020, we’ve begun releasing a new feature for battery-powered devices called Customizable  Motion Zones. Customizable Motion Zones have been a standard feature on wired Ring devices for some time, but they wi...