What to Know
  • Ring Control Center Information

    The Ring Control Center in the Ring app enables you to view and manage: Account Control Community Control Privacy Information To access the Ring Control Center in the Ring app: Tap the three lines on the top left Tap Control Center From Control Center you can scroll to see various options ...

  • Ring and access to your phone contacts

    The Ring app is requesting access to my phone's contact list. Why does Ring need this access?Ring will only ask for access to your phone's contact list when you install a Ring Alarm system. To simplify the setup process, Ring Alarm will ask for permission to access your contact list during setup....

  • Desktop apps not supporting new devices.

    As of February 17, 2021, Ring's Windows and Mac and desktop apps are no longer receiving updates for new devices and features. Unsupported devices and features for Windows and Mac include - but are not limited to - the following: * Video Doorbell Wired Ring Video Doorbell Pro 2 Ring Video Doorbe...

  • Live View for Ring Doorbells and Security Cameras

    The Live View feature for your Ring doorbell or security camera is available through your Ring app. Live View allows you to see what's happening outside your door and around your home. To access Live View, you can open your Ring app and tap on an image from one of your Ring devices. New navigatio...

  • Bird's Eye View information

    With Bird's Eye View you can get an aerial map view of motion events around your home and clearly see the path that visitors take when visiting your property. This article will answer commonly asked questions concerning the Bird's Eye View feature. What is Bird's Eye View?Bird's Eye View shows th...

  • Video End-to-End Encryption Technical Preview - Providing Feedback

    Video End-to-End Encryption is an advanced security option available to owners of compatible Ring devices.With this option enabled, your video content is encrypted with a unique generated by your Ring device, and this key is only shared with the mobile devices you select. Only you have the key to...

  • How to Set Up Video End-to-End Encryption (E2EE)

    Privacy, security, and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. Video End-to-End Encryption (E2EE) is an opt-in feature that adds additional layers of protection to video and audio recordings made by compatible enrolled Ring...

  • Understanding Video End-to-End Encryption (E2EE)

    Privacy, security, and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. Video End-to-End Encryption (E2EE) is an opt-in feature that adds additional layers of protection to video and audio recordings made by compatible enrolled Ring...

  • Geofence in the Ring App

    This article will cover commonly asked questions about the Ring Geofence feature. What is a Geofence? A geofence is a virtual perimeter or invisible boundary around a particular geographic location. When you configure a geofence in the Ring app, the Ring app can remind you to set your Mode to “Aw...

  • Understanding Quick Controls

    We’re always working to improve the Ring app so it’s easy and convenient to use. Quick Controls is a feature in the Timeline that will allow you to see the current status of multiple devices at a quick glance.    This article will detail all the information you need about Quick Controls.  What ar...

  • Authorizing a mobile device or browser by generating a verification code

    At Ring we take your privacy and data security seriously. We are introducing a new security procedure for authorizing new devices or browsers. This article will walk you through that process as well as explain the benefits of this new account security feature.  I tried to sign in to my Ring accou...

  • Changing your method of receiving a verification code from email to text message

    Ring is phasing out email as a method of account verification as a part of Two-Step Verification. This article will walk you through the process of changing from email to text message to get a one-time use passcode.  What is Two Step Verification? Two-Step Verification is a mandatory security fea...

  • Understanding the Ring App and Virtual Private Networks (VPN)

    Protecting our customers’ privacy, security and control over their devices and personal information is foundational to Ring, and we’re constantly working to deliver on this commitment. Some neighbors may wish to use a Virtual Private Network (VPN) in addition to their Ring devices, however Ring d...

  • Managing Privacy and Security Preferences

    Customer privacy, security, and control are foundational to Ring. As a part of Ring’s efforts to bring more transparency and control to our Ring neighbors, the ability to opt out of analytics has been added to the Control Center. We’ve also added a Cookie Preferences Manager on select Ring.com we...

  • Customizable Motion Zones for Battery-Powered Devices

    Ring is always working toward improving your home security experience. We’ve released a new feature for battery-powered devices called Customizable Motion Zones. Customizable Motion Zones have been a standard feature on wired Ring devices for some time, but now they're an option for Ring neighbor...

  • Languages supported by the Ring apps

    In order to better serve our neighbors, the Ring app, the Rapid Ring app, and the Neighbor apps support the following languages: English (United States) English (United Kingdom) Spanish (Europe) Spanish (Mexico) Spanish (North and South America) German  French Italian Dutch  Questions Do both t...

  • Creating a strong password and a more secure account

    Ring takes security very seriously. That’s why we have a variety of safeguards in place to protect your data. One of the most important safeguards is a strong password (that cannot be easily guessed). This article will detail the steps Ring is taking to increase your password’s security and offer...

  • Motion Warning Information

    The Motion Warning feature, only available in the US and on selected Ring devices, can provide an audible warning when motion is detected.Note: This feature is being rolled out incrementally. If you don't see it in your Ring app, check back periodically for updates. Also, make sure you have the m...

  • We're Working on an Issue

    Changing Your Two-Step Verification Delivery Mode to Text Message We recommend immediately changing your two-step verification delivery mode to text message in the Ring app.   Update Now To help prevent unauthorized access to your Ring account, change your Ring two-step verification mode to text...

  • Changing Your Two-Step Verification Delivery Mode to Text Message

    Changing Your Two-Step Verification Delivery Mode to Text Message We recommend immediately changing your two-step verification delivery mode to text message in the Ring app.   Update Now To help prevent unauthorized access to your Ring account, change your Ring two-step verification mode to text...

  • Guide to understanding the Ring web app

    If you've already downloaded the Ring mobile app, you may also be interested in the Ring web app. You can launch the Ring web app by logging in to your Ring account at Ring.com on a desktop, laptop, or mobile device’s web browser. From there, you'll have control over your devices and Ring.com acc...

  • Shared Video Management

    Your Ring Protect subscription lets you save, share, and review your Ring videos. With Shared Video Management, you can manage the videos you have shared , see where you’ve shared videos, and even unshare those videos.  Note: When you unshare a video, Ring immediately adds it to the queue to be u...

  • Advanced Motion Detection in Ring Devices

    Ring devices use motion detection technology that activates when movement is detected within a certain distance of your Ring device. Once motion is detected, you will receive a notification in your Ring app, and your device will start recording. If you have a battery-powered Ring device and you s...

  • Understanding Rich Notifications

    Rich Notifications is a Smart Alert feature included in your Ring Protect subscription. It sends you a snapshot image of what’s happening in front of your Ring camera or doorbell so you can easily see what’s going on without needing to open the Ring app. This article will cover everything you nee...

  • Understanding Advanced Pre-Roll for Wired Ring Devices

    If you’re subscribed to Ring Protect, your Ring devices record video each time someone triggers their motion sensors or presses the doorbell button (if applicable). Some Ring devices have a function called Advanced Pre-Roll, which adds additional video to the start of these recordings, so you can...

  • Third Party Service Provider FAQs

    Can I opt-out of Ring sharing my data with third-parties? Users can now opt out of sharing their information for the purpose of receiving personalized ads. If a user opts out, Ring will not share their information with third parties to serve them personalized Ring ads. If they visit Ring.com and ...

  • Understanding Color Night Vision and Troubleshooting Night Vision

    Color Night Vision on Non-Battery Powered Ring Devices  When viewing the Live View at night on a non-battery powered Ring device, you'll find that your image is in black and white. The color night vision toggle in your Ring app will enable your Ring device to use ambient light to create false col...

  • Persistent Visitors Information for Ring Peephole Cam

    The Persistent Visitors feature on your Ring Peephole Cam can send you a notification in the Ring app when it detects people lingering near your front door.  This article includes basic information on Persistent Visitors.  Persistent Visitors and People Only Mode People Only Mode is a special use...

  • Timeline Security Snapshots Using Snapshot Capture

    This article will explain what the Snapshot Capture feature is and answer some common questions concerning it. What is Snapshot Capture?Not everything important that happens in front of your cam or video doorbell will trigger a notification. Snapshot Capture is an app feature that takes snapshots...

  • Understanding Your New Features Page

    Ring is constantly working on new features for the Ring app and Ring devices to help make them easier to use, more powerful, and better able to enhance your security. When new features are added to the Ring app or a Ring device, you'll be able to learn about them on the app's New Features page.  ...