Why do I need to confirm my address? To enable new features for your Ring products, it's important that your address info is current and that any duplicate addresses are removed. What does this do for me? This enables new security features and makes setting up future Ring devices faster and easie...

Code: P7-02 It’s always a good idea to keep your home wifi network secured with a password. In fact, for your safety, you should not connect your Ring products to networks without one. But there’s more to wifi security than a simple password. There are a few different standards your router coul...

Follow these best practices to get the newest Ring app features on your phone or mobile device: Make sure your device is compatible with the newest version of the apps you use Keep your Ring app up-to-date Regularly update your mobile devices’ operating system 1. Make sure your device is comp...

Privacy is foundational to Ring, and we’re always working to help our customers keep their accounts and information safe. We also strongly encourage our customers to respect their neighbors’ privacy and comply with any applicable local and national laws when using their Ring device. Below, we out...

Your personal data privacy and security is a priority. Here are some ways you can help safeguard your personal information. Cybercriminals may try to trick you into giving them personal information through an email, a phone call, or a text message. At Ring, we’ll never ask you for information lik...

Custom Event Alerts is a new feature for Ring Protect subscribers, which allows the Ring Spotlight Cam Battery to identify when an object is in a specific state in the camera’s field-of-view. Your camera won't know what the objects are, but it can learn the difference between two states, such as ...

Welcome to Ring!Whether you've just purchased your first Ring product or you're a long-time neighbor, congratulations on adding to the ring of security around your home! The following article covers some basic information that will get you up and running quickly. First you'll need to set up your ...

For the latest features and fixes, make sure you download the latest version of the Ring app. 1. Open the Ring app on your mobile device.2. Tap the three lines (≡) on the top left corner of your Dashboard.3. Scroll down to the Help tab to find the app version. Android iOS Fire OS You can check ...

Welcome to Ring! Whether you've just purchased your first Ring product or you're a long-time neighbor, congratulations on adding to the security around your home! Now that you've downloaded the Ring app, it’s time for a guided tour of the command center for all your Ring products. With the Ring a...

The Ring Control Center in the Ring app enables you to view and manage: Account Control Community Control Privacy Information To access the Ring Control Center in the Ring app: Tap the three lines on the top left Tap Control Center From Control Center you can scroll to see various options ...

Note: We’re no longer supporting the Rapid Ring app. To get the latest device and security features, please use the primary Ring app now. As of July 27, 2022, Ring will no longer release any new versions of the Rapid Ring app. Over the past few years, we've upgraded the Ring app to improve overa...

The Ring app is requesting access to my phone's contact list. Why does Ring need this access?Ring will only ask for access to your phone's contact list when you install a Ring Alarm system. To simplify the setup process, Ring Alarm will ask for permission to access your contact list during setup....

The Ring desktop app experience will move to Ring.com in 2023. You’ll still be able to access Live View and get Motion Alerts, Ding notifications, and all the latest features on ring.com. To view videos from all your Ring video doorbells and cameras, log into your account here or download the Rin...

Live View is a feature available through the Ring app you can use to see what’s happening outside your door, around your home, or wherever you've set up your Ring doorbell or camera(s). To access Live View, simply open your Ring app and tap on an image from one of your Ring devices.  Make sure to...

Privacy, security, and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. Video end-to-end encryption (E2EE) is an opt-in feature that adds additional layers of protection to video and audio recordings made by compatible enrolled Ring...

Setting up Video End-to-End Encryption (E2EE) requires a compatible mobile device in addition to a Ring device that utilizes E2EE. Mobile Device Compatibility iOS 14 or newer Android 9 or newer Video E2EE works with Ring app versions 5.34.0 and higher and Android 3.34.0 and higher. See how to u...

When you attempt to sign in to a Ring account from a device or browser you’ve never used before, you need to generate a verification code from a previously signed-in device. This is an added security measure to help keep your Ring account secure. What’s a “previously signed-in device”?This can be...

Ring is phasing out email as a method of account verification as a part of Two-Step Verification. This article will walk you through the process of changing from email to text message to get a one-time use passcode.  What is Two Step Verification? Two-Step Verification is a mandatory security fea...

We recommend immediately changing your two-step verification delivery mode to text message in the Ring app. Update now Tap the button above or follow the steps below to help prevent unauthorized access to your Ring account: Open the Ring app and tap on the three lines (☰) in the top left of ...

Ring takes security very seriously, and we have a variety of safeguards in place to protect your data. One of the most important safeguards is a strong password (that cannot be easily guessed). This article will go over 7 important password requirements and how to create a more secure password. I...

Customer privacy, security, and control are foundational to Ring. As a part of Ring’s efforts to bring more transparency and control to our Ring neighbors, the ability to opt out of analytics has been added to the Control Center. We’ve also added a Cookie Preferences Manager on select Ring.com we...

Motion Warning is a Ring device feature that notifies visitors they're being recorded. When it's triggered, this message plays through your device speaker: "Hi, you are currently being recorded." This feature is being rolled out for select Ring devices. If you have an eligible device (listed belo...

Ring devices have the capability to use Advanced Motion Detection, which is on by default for new setups. Advanced Motion DetectionRing video doorbells use Advanced Motion Detection, which includes Person and Other Motion Detection to differentiate motion between people, objects, or animals. Onc...

Ring devices use motion detection technology to detect motion events in your surroundings, triggering motion alerts and video recordings. Click here for more information on using Motion Zones for your video doorbell. Does Motion Detection at night work the same as during the day? Motion Detectio...

Ring is always working toward improving your home security experience. Beginning October 2020, we’ve begun releasing a new feature for battery-powered devices called Customizable Motion Zones. Customizable Motion Zones have been a standard feature on wired Ring devices for some time, but they wil...

3D Motion Detection uses radar technology to identify the distance of an object so that a camera  begins recording once someone is within a designated range. As a result, 3D Motion Detection provides you with better motion alerts, and in combination with Motion Zones, more control to record a vid...

Motion Frequency is a control in the Ring App that allows you to customize Motion Alerts to your home environment and preserve battery life. Motion Detection, Motion Patterns and Motion Alerts Your Ring devices have motion detection sensors. When the motion sensors are activated, they'll  send yo...

If you’re subscribed to Ring Protect, your Ring devices record video each time someone triggers their motion sensors or presses the doorbell button (if applicable). Some Ring devices have a function called Advanced Pre-Roll, which adds additional video to the start of these recordings, so you can...

Event History Video Timeline is designed to give you easy access to all of the events recorded by the doorbells or security cameras you own when subscribed to a Ring Protect plan. Scrolling back and forth through timeline events can give you a better idea of what has happened within a certain ran...

This article answers the most frequently asked questions concerning Camera Previews. What are Camera Previews?Camera Previews are still images you'll see when you first open up the Ring app. Each is labeled with the time since it was taken and which camera took the image. These images give you a ...