What to Know
  • Welcome to the Ring App

    Welcome to Ring! Whether you've just purchased your first Ring product or you're a long-time neighbor, congratulations on adding to the Ring of Security around your home! The following article covers some basic information that will get you up and running quickly.  First you'll need to set up you...

  • Downloading and Updating the Ring App

    Updating the Ring App on your Mobile Device If you want to ensure that you have the latest version of the Ring app so that you can get the most out of your Ring devices, use one of the links below to get updates.   Note: If you want to see what version of the app you have, open the Ring app on yo...

  • Visual Guide to the Ring App

    Welcome to Ring! Whether you've just purchased your first Ring product or you're a long-time neighbor, congratulations on adding to the security around your home! Now that you've downloaded the Ring app, it’s time for a guided tour of the command center for all your Ring products. With the Ring a...

  • Ring Control Center Information

    The Ring Control Center in the Ring app enables you to view and manage: Account Control Community Control Privacy Information To access the Ring Control Center in the Ring app: Tap the three lines on the top left Tap Control Center From Control Center you can scroll to see various options ...

  • Rapid Ring App Information

    The free Rapid Ring app, developed by Ring, is a companion to the original Ring app that allows for a faster response to notifications or to enable a Live View faster. You can use the Ring app and Rapid Ring app in conjunction with one another and don't have to worry about interference with your ...

  • Ring and access to your phone contacts

    The Ring app is requesting access to my phone's contact list. Why does Ring need this access?Ring will only ask for access to your phone's contact list when you install a Ring Alarm system. To simplify the setup process, Ring Alarm will ask for permission to access your contact list during setup....

  • Ring Desktop App will be Discontinued on October 15, 2021

    On October 15, 2021, the Ring desktop app for Windows and Mac will be discontinued. All users will be permanently logged out of the Ring - Always Home desktop app.We understand this decision may impact you, and we are committed to provide a similar experience during this transition using ring.com...

  • Live View for Ring Video Doorbells and Security Cameras

    The Live View feature for your Ring doorbell or security camera is available through your Ring app. Live View allows you to see what's happening outside your door and around your home. To access Live View, you can open your Ring app and tap on an image from one of your Ring devices. New navigatio...

  • How to Set Up Video End-to-End Encryption (E2EE)

    Privacy, security, and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. Video End-to-End Encryption (E2EE) is an opt-in feature that adds additional layers of protection to video and audio recordings made by compatible enrolled Ring...

  • Video End-to-End Encryption Technical Preview - Providing Feedback

    Video End-to-End Encryption is an advanced security option available to owners of compatible Ring devices.With this option enabled, your video content is encrypted with a unique generated by your Ring device, and this key is only shared with the mobile devices you select. Only you have the key to...

  • Authorizing a mobile device or browser by generating a verification code

    At Ring we take your privacy and data security seriously. We are introducing a new security procedure for authorizing new devices or browsers. This article will walk you through that process as well as explain the benefits of this new account security feature.  I tried to sign in to my Ring accou...

  • Changing your method of receiving a verification code from email to text message

    Ring is phasing out email as a method of account verification as a part of Two-Step Verification. This article will walk you through the process of changing from email to text message to get a one-time use passcode.  What is Two Step Verification? Two-Step Verification is a mandatory security fea...

  • Changing Your Two-Step Verification Delivery Mode to Text Message

    Changing Your Two-Step Verification Delivery Mode to Text Message We recommend immediately changing your two-step verification delivery mode to text message in the Ring app. Update Now in the Ring app To help prevent unauthorized access to your Ring account, change your Ring two-step verification...

  • Creating a strong password and a more secure account

    Ring takes security very seriously. That’s why we have a variety of safeguards in place to protect your data. One of the most important safeguards is a strong password (that cannot be easily guessed). This article will detail the steps Ring is taking to increase your password’s security and offer...

  • Managing Privacy and Security Preferences

    Customer privacy, security, and control are foundational to Ring. As a part of Ring’s efforts to bring more transparency and control to our Ring neighbors, the ability to opt out of analytics has been added to the Control Center. We’ve also added a Cookie Preferences Manager on select Ring.com we...

  • Motion Warning Information

    The Motion Warning feature, only available in the US, on selected Ring devices, is a digital recording that notifies visitors that they have triggered motion detection and are being recorded. The message plays through the speaker on your Ring device. It says: Hi, you are currently being recorded....

  • Advanced Motion Detection in Ring Devices

    Ring devices use motion detection technology that activates when movement is detected within a certain distance of your Ring device. Once motion is detected, you will receive a notification in your Ring app, and your device will start recording. If you have a battery-powered Ring device and you s...

  • Motion Detection in Powered Ring Devices

    The following articles answers common questions about Motion Detection as it is used in Ring Powered Devices. Click here for more information on utilizing motion zones in your powered Ring Devices.   Does motion detection at night work the same as during the day? No, motion detection at night i...

  • Motion Detection in Ring Battery Devices

    Ring is always working toward improving your home security experience. Beginning October 2020, we’ve begun releasing a new feature for battery-powered devices called Customizable  Motion Zones. Customizable Motion Zones have been a standard feature on wired Ring devices for some time, but they wi...

  • Setting up and Using 3D Motion Detection

    3D Motion Detection uses radar technology to identify the distance of an object so that a camera  begins recording once someone is within a designated range. As a result, 3D Motion Detection provides you with better motion alerts, and in combination with Motion Zones, more control to record a vid...

  • Understanding and Optimizing Motion Detection with Motion Frequency

    Motion Frequency is a control in the Ring app that allows you to customize motion alerts to your home environment and preserve battery life. Motion Detection, Motion Patterns and Motion Alerts Your Ring devices have motion detection sensors. When the motion sensors are activated, they'll  send yo...

  • Understanding Advanced Pre-Roll for Wired Ring Devices

    If you’re subscribed to Ring Protect, your Ring devices record video each time someone triggers their motion sensors or presses the doorbell button (if applicable). Some Ring devices have a function called Advanced Pre-Roll, which adds additional video to the start of these recordings, so you can...

  • Event History Timeline Information

    The Event History video timeline is a tool designed to give you easy access all of the events recorded by the cameras you own or share. Simply scrolling back and forth through timeline events can give you a better sense of what's happening in front of your cameras and provide vital information to...

  • Camera Previews Information

    This article answers the most frequently asked questions concerning Camera Previews. What are Camera Previews?Camera Previews are still images you'll see when you first open up the Ring app. Each is labeled with the time since it was taken and which camera took the image. These images give you a ...

  • Bird's Eye View information

    With Bird's Eye View you can get an aerial map view of motion events around your home and clearly see the path that visitors take when visiting your property. This article will answer commonly asked questions concerning the Bird's Eye View feature. What is Bird's Eye View?Bird's Eye View shows th...

  • Geofence in the Ring App

    This article will cover commonly asked questions about the Ring Geofence feature. What is a Geofence?  A geofence is a virtual perimeter or invisible boundary around a particular geographic location. When you configure a geofence in the Ring app, the Ring app can remind you to set your Mode to “A...

  • Shared Video Management

    Your Ring Protect subscription lets you save, share, and review your Ring videos. With Shared Video Management, you can manage the videos you have shared , see where you’ve shared videos, and even unshare those videos.  Note: When you unshare a video, Ring immediately adds it to the queue to be u...

  • We're Working on an Issue

    Changing Your Two-Step Verification Delivery Mode to Text Message We recommend immediately changing your two-step verification delivery mode to text message in the Ring app.   Update Now To help prevent unauthorized access to your Ring account, change your Ring two-step verification mode to text...

  • The Ring App and Your Address

    Why does the Ring app need to know my address and what happens if the Ring app gets an incorrect address? In order for every feature in the Ring app to function properly, your Ring product needs to have an accurate address. Some features that won't work properly without a valid address include: ...

  • Locations Information

    Locations are a function in the Ring app that allows you to group your Ring devices by their physical location. If, for example, you had a Ring Alarm and a number of Ring cameras at both your home and your place of business, you could group these devices into "Home" and "Business" locations. That...