What to Know
  • What's new with the Ring web app

    Ring is always looking to improve your ability to secure your home from anywhere. With the new Ring web application, we introduced a new Account Navigation menu, a new Dashboard page, and a new History page on desktop and mobile. You can launch the Ring web app by logging in to your Ring account ...

  • Shared Video Management

    Your Ring Protect subscription lets you save, share, and review your Ring videos. With Shared Video Management, you can manage the videos you have shared , see where you’ve shared videos, and even unshare those videos.  Note: When you unshare a video, Ring immediately adds it queue to be unshared...

  • Advanced Motion Detection in Ring Devices

    Ring devices make use of motion detection technology that activates when movement is detected within a certain distance of your Ring device. Once motion is detected, you will by default receive a notification in your Ring app, and your device will start recording.  Advanced Motion Detection All R...

  • Understanding Advanced Pre-Roll for Wired Ring Devices

    If you’re subscribed to Ring Protect, your Ring devices record video each time someone triggers their motion sensors or presses the doorbell button (if applicable). Some Ring devices have a function called Advanced Pre-Roll, which adds additional video to the start of these recordings, so you can...

  • Third Party Service Provider FAQs

    Can I opt-out of Ring sharing my data with third-parties? Beginning immediately, we are temporarily pausing the use of most third-party analytics services in the Ring apps and website while we work on providing users with more abilities to opt out in Control Center. In early spring, we will provi...

  • Understanding Color Night Vision

    When viewing the Live View at night on a non-battery powered Ring device, you'll find that your image is in black and white. The color night vision toggle in your Ring app will enable your Ring device to use ambient light to create false color images in Live View.  This article will answer common...

  • Ring Control Center Information

    The Control Center in the Ring mobile app enables Ring users to see and manage their authorized mobile, desktop and tablet devices, third-party services linked to their Ring accounts, and enables neighbors to opt out of receiving video requests in areas where local police have joined the Neighbor...

  • Persistent Visitors Information

    The persistent visitors feature on your Ring App offers you a new kind of notification that helps identify people who are loitering about your property, possibly with malicious intent. Persistent visitors will help you become more vigilant when the risk of unlawful activity increases.  This artic...

  • Taking Timeline Security Snapshots Using Snapshot Capture

    Home security is a 24-hour a day, seven day-a-week business. By using the snapshot capture feature (only available when subscribed to a Ring Protect Plan) with your Ring devices, you can get a good overview of what’s happening around your home between notifications and motion alerts.  This articl...

  • Understanding Your New Features Page

    Ring is constantly working on new features for the Ring app and Ring devices to help make them easier to use, more powerful, and better able to enhance your security. When new features are added to the Ring App or a Ring device, you'll be able to learn about them on the app's New Features page.  ...

  • Video Recordings

    When does Ring record or store my videos? If you do not have a Ring Protect Plan, Ring does not record or store your videos, but you can still see view your device's live video stream. If you do have a Ring Protect Plan (including a free trial), Ring records and stores videos when motion is detec...

  • Rapid Ring App Information

    The original Ring app is powerful software that allows an enormous amount of control over your Ring devices. There are times, though, when you just need to respond to a motion alert or the ring of your Ring Doorbell and every second counts. Rapid Ring is a separate app designed to facilitate a sp...

  • Requesting Help With SOS

    When seconds count, neighbors signed up for professional monitoring through the Ring Protect Plus Plan can use the always available SOS button in the app dashboard and camera Live View to request immediate assistance to your Ring Alarm location with professional monitoring. This article will ans...

  • Ownership of a Ring Device

    One of the ways Ring devices keep you secure is through the concept of “ownership.” Ownership has a specific meaning and refers to the Ring account that was initially used to set up a device. Once a device has been set up on an account, the device is “owned” by that account and ownership cannot b...

  • Motion Detection in Ring Battery Devices

    The following article answers common questions about Motion Detection as it is used in Ring Battery Devices. Click here for more information on utilizing motion zones in your powered Ring Devices. I have the discontinued version of the Stick Up Cam. Is there a separate motion zones guide for that...

  • Motion Detection in Powered Ring Devices

    The following articles answers common questions about Motion Detection as it is used in Ring Powered Devices. Click here for more information on utilizing motion zones in your powered Ring Devices.   Does motion detection at night work the same as during the day? No, motion detection at night i...

  • How to Make Wifi Work For You

    Most Ring products use wifi (wireless networking) to connect to the internet. Wifi is very useful, but it does have limits. So, if you ever have issues with Live View, poor connection, or missing notifications, keep these factors in mind: Wifi signals are weakened by obstructions. Walls, floors,...

  • Windows 10 Devices and the Ring App

    As of April 10th 2018, the Ring App will no longer function on Windows Mobile devices. The Ring App will continue to function on Windows desktops, laptops, and tablets running Windows 10 Fall Creators Update (version 1709) or newer. Note: New device setup must be done on a mobile device running A...

  • Welcome to the Ring App

    Welcome to Ring! Whether you've just purchased your first Ring product or you're a long-time neighbor, congratulations on adding to the ring of security around your home! The following article covers some basic information that will get you up and running quickly.  First you'll need to set up you...

  • Downloading and Updating the Ring App

    The following link: ring.com/app will automatically begin downloading the correct version for your operating system. Note: The Ring app is free, but you may need your username and password for your device's store page to download the app. If you would rather go directly to the app page for your d...

  • Event History Timeline Information

    The event history video timeline is a tool designed to let you easily access all of the events recorded by the cameras you own or are shared on. Simply scrolling back and forth through timeline events can give you a better sense of what's happening in front of your cameras and provide vital infor...

  • Visual Guide to the Ring App

    Welcome to Ring! Whether you've just purchased your first Ring product or you're a long-time neighbor, congratulations on adding to the security around your home! Now that you've downloaded the Ring App, it’s time for a guided tour of the command center for all your Ring products. With the Ring A...

  • The Ring App and Your Address

    Why does the Ring App need to know my address and what happens if the Ring App gets an incorrect address? In order for every feature in the Ring app to function properly, your Ring product needs to have an accurate address. Some features that won't work properly without a valid address include: ...

  • Understanding RSSI Values and Wireless Signal Strength

    This article will help you understand your RSSI reading and wifi interference and what you can do to improve wifi strength. What is RSSI? If you've received a message from your Ring App indicating that your wifi has a poor RSSI signal, you may find yourself wondering what "RSSI" is and how ...

  • Understanding Notifications for Ring and Motion Events

    Getting Started With Ring Notifications  Depending on your Ring device, there are two different types of notifications you’ll receive. While cameras such as Spotlight Cam, Indoor Cam, Floodlight Cam, and Stick Up Cam only send out Motion Alerts, Doorbell products such as Ring Video Doorbell, Door...

  • Locations Information

    Locations are a function in the Ring app that allows you to group your Ring devices by their physical location. If, for example, you had a Ring Alarm and a number of Ring cameras at both your home and your place of business, you could group these devices into "Home" and "Business" locations. That...

  • Understanding Your Ring Device's Device Health Page

    The “Device Health” tile in your Device control panel brings you to a panel that contains all of the operational information on your Ring device. If something goes wrong, the information and tools on this page will help you solve it. Note: Not all of the following information will appear in ever...

  • Understanding and Optimizing Motion Detection with Motion Frequency

    Motion Frequency is a user-accessible control that allows you to tweak your motion detection protocols to provide a balance between consistent alerts and preserving battery life. This article will detail exactly what Motion Frequency is and how you can best utilize it to optimize your Ring device...

  • Understanding Privacy Zones

    If your camera’s field-of-view includes areas that you’d like to exclude from Live View or video recording, such as a neighbor’s apartment door, you can use privacy zones to black out these areas. This article will answer commonly asked questions concerning privacy zones. What is a privacy zone?...

  • Camera Previews Information

    When it comes to security, seconds can count. That's why the Ring App comes equipped with Camera Previews. Camera Previews are still images that are captured and displayed by every camera you have access to, whether owned or shared. These images let you know at a glance whether something is happe...