What to Know
  • Creating a strong password and a more secure account

    Ring takes security very seriously. That’s why we have a variety of safeguards in place to protect your data. One of the most important safeguards is a strong password (that cannot be easily guessed). This article will detail the steps Ring is taking to increase your password’s security and offer...

  • Guide to understanding the Ring web app

    If you've already downloaded the Ring mobile app, you may also be interested in the Ring web app. You can launch the Ring web app by logging in to your Ring account at Ring.com on a desktop, laptop, or mobile device’s web browser. From there, you'll have control over your devices and Ring.com acc...

  • Shared Video Management

    Your Ring Protect subscription lets you save, share, and review your Ring videos. With Shared Video Management, you can manage the videos you have shared , see where you’ve shared videos, and even unshare those videos.  Note: When you unshare a video, Ring immediately adds it to the queue to be u...

  • Advanced Motion Detection in Ring Devices

    Ring devices use motion detection technology that activates when movement is detected within a certain distance of your Ring device. Once motion is detected, you will receive a notification in your Ring app, and your device will start recording.  Advanced Motion Detection All Ring devices make us...

  • Understanding Advanced Pre-Roll for Wired Ring Devices

    If you’re subscribed to Ring Protect, your Ring devices record video each time someone triggers their motion sensors or presses the doorbell button (if applicable). Some Ring devices have a function called Advanced Pre-Roll, which adds additional video to the start of these recordings, so you can...

  • Third Party Service Provider FAQs

    Can I opt-out of Ring sharing my data with third-parties? Beginning immediately, we are temporarily pausing the use of most third-party analytics services in the Ring apps and website while we work on providing users with more abilities to opt out in Control Center. In early spring, we will provi...

  • Understanding Color Night Vision

    When viewing the Live View at night on a non-battery powered Ring device, you'll find that your image is in black and white. The color night vision toggle in your Ring app will enable your Ring device to use ambient light to create false color images in Live View.  This article will answer common...

  • Ring Control Center Information

    The Control Center in the Ring mobile app enables Ring users to see and manage their authorized mobile, desktop and tablet devices, third-party services linked to their Ring accounts, and enables neighbors to opt out of receiving video requests in areas where local police have joined the Neighbor...

  • Persistent Visitors Information

    The Persistent Visitors feature on your Ring App offers you a notification that helps identify people who are loitering about your property. The Persistent Visitors feature can help you become more vigilant about keeping your home safe and secure.   This article will give you all the basic inform...

  • Taking Timeline Security Snapshots Using Snapshot Capture

    Home security is a 24-hour a day, seven day-a-week business. By using the snapshot capture feature (only available when subscribed to a Ring Protect Plan) with your Ring devices, you can get a good overview of what’s happening around your home between notifications and motion alerts.  This articl...

  • Understanding Your New Features Page

    Ring is constantly working on new features for the Ring app and Ring devices to help make them easier to use, more powerful, and better able to enhance your security. When new features are added to the Ring app or a Ring device, you'll be able to learn about them on the app's New Features page.  ...

  • Video Recordings

    When does Ring record or store my videos? If you do not have a Ring Protect Plan, Ring does not record or store your videos, but you can still see view your device's live video stream. If you do have a Ring Protect Plan (including a free trial), Ring records and stores videos when motion is detec...

  • Rapid Ring App Information

    The free Rapid Ring app, developed by Ring, is a companion to the original Ring app that allows for a faster response to notifications or to enable a Live View faster. You can use the Ring app and Rapid Ring app in conjunction with one another and don't have to worry about interference with your ...

  • Requesting Help With SOS

    When seconds count, neighbors signed up for professional monitoring through the Ring Protect Plus Plan can use the always available SOS button in the app dashboard and camera Live View to request immediate assistance to your Ring Alarm location with professional monitoring. This article will ans...

  • Ownership of a Ring Device

    One of the ways Ring devices keep you secure is through the concept of “ownership.” Ownership has a specific meaning and refers to the Ring account that was initially used to set up a device. Once a device has been set up on an account, the device is “owned” by that account and ownership cannot b...

  • Motion Detection in Ring Battery Devices

    The following article answers common questions about Motion Detection as it is used in Ring Battery Devices. Click here for more information on utilizing motion zones in your powered Ring Devices. I have the discontinued version of the Stick Up Cam. Is there a separate motion zones guide for that...

  • Motion Detection in Powered Ring Devices

    The following articles answers common questions about Motion Detection as it is used in Ring Powered Devices. Click here for more information on utilizing motion zones in your powered Ring Devices.   Does motion detection at night work the same as during the day? No, motion detection at night i...

  • How to Make Wifi Work For You

    Almost all Ring products use wifi (wireless networking) to connect to the internet. Wifi is useful, but does have limits. If you ever have problems with Live View, a poor device connection, or are missing notifications, keep these factors in mind: Wifi signals are weakened by obstructions. Walls...

  • Windows 10 Devices and the Ring App

    As of April 10th 2018, the Ring app will no longer function on Windows Mobile devices. The Ring app will continue to function on Windows desktops, laptops, and tablets running Windows 10 Fall Creators Update (version 1709) or newer. Note: New device setup must be done on a mobile device running A...

  • Welcome to the Ring App

    Welcome to Ring! Whether you've just purchased your first Ring product or you're a long-time neighbor, congratulations on adding to the ring of security around your home! The following article covers some basic information that will get you up and running quickly.  First you'll need to set up you...

  • Downloading and Updating the Ring App

    Downloading the Ring App The following link: ring.com/app will automatically begin downloading the correct version for your operating system. Note: The Ring app is free, but you may need your username and password for your device's store page to download the app. If you would rather go directly t...

  • Event History Timeline Information

    The Event History video timeline is a tool designed to give you easy access all of the events recorded by the cameras you own or share. Simply scrolling back and forth through timeline events can give you a better sense of what's happening in front of your cameras and provide vital information to...

  • Visual Guide to the Ring App

    Welcome to Ring! Whether you've just purchased your first Ring product or you're a long-time neighbor, congratulations on adding to the security around your home! Now that you've downloaded the Ring app, it’s time for a guided tour of the command center for all your Ring products. With the Ring a...

  • The Ring App and Your Address

    Why does the Ring app need to know my address and what happens if the Ring app gets an incorrect address? In order for every feature in the Ring app to function properly, your Ring product needs to have an accurate address. Some features that won't work properly without a valid address include: ...

  • Understanding RSSI Values and Wireless Signal Strength

    This article will help you understand your RSSI reading and wifi interference and what you can do to improve wifi strength. What is RSSI? If you've received a message from your Ring App indicating that your wifi has a poor RSSI signal, you may find yourself wondering what "RSSI" is and how ...

  • Understanding Notifications for Ring and Motion Events

    Getting Started With Ring Notifications  Depending on your Ring device, there are two different types of notifications you’ll receive. While cameras such as Spotlight Cam, Indoor Cam, Floodlight Cam, and Stick Up Cam only send out Motion Alerts, Doorbell products such as Ring Video Doorbell, Door...

  • Locations Information

    Locations are a function in the Ring app that allows you to group your Ring devices by their physical location. If, for example, you had a Ring Alarm and a number of Ring cameras at both your home and your place of business, you could group these devices into "Home" and "Business" locations. That...

  • Understanding Your Ring Device's Device Health Page

    The “Device Health” tile in your Device control panel brings you to a panel that contains all of the operational information on your Ring device. If something goes wrong, the information and tools on this page will help you solve it. To Access the Device Health tile: Open the Ring app. Tap the t...

  • Understanding and Optimizing Motion Detection with Motion Frequency

    Motion Frequency is a user-accessible control that allows you to adjust your motion detection protocols to provide a balance between consistent alerts and preserving battery life. This article will detail exactly what Motion Frequency is, and how you can best utilize it to optimize your Ring devi...

  • Understanding Privacy Zones

    If your camera’s field-of-view includes areas that you’d like to exclude from Live View or video recording, such as a neighbor’s apartment door, you can use privacy zones to black out these areas. This article will answer commonly asked questions concerning privacy zones. What is a privacy zone?...