What to Know
  • Ring Video Doorbell Pro Information

    The Ring Video Doorbell Pro is Ring’s ultra-slim design video doorbell with a variety of advanced features. The Video Doorbell Pro offers Advanced Motion Detection, 1080p video, Two-Way Talk & Quick Replies, Color Night Vision, and Alexa Greetings. This article will cover commonly asked que...

  • Ring Video Doorbell Pro Chime Kit Compatibility List

    This article applies to Ring Video Doorbell Pro users within the US and Canada. Video Doorbell Pro is not compatible with existing 8-12 VAC wired doorbells in Europe. Find out more about the installing the Video Doorbell Pro if you're in Europe.  Both the Ring Chime and Ring Chime Pro are compati...

  • Understanding Your Ring Video Doorbell Pro Light Patterns

    Your Ring Video Doorbell Pro has an LED light located on the front to show you the status of your unit. If your Ring Video Doorbell shows a solid white light it's either in idle mode or recording. Additional descriptions of light patterns are shown below:  Activity Flashing Light Pattern Flash...

How to Use
  • Physically Installing your Ring Video Doorbell Pro

    This article will detail how to physically install your Ring Video Doorbell Pro.  Click here for more information about setting up your Video Doorbell Pro in the Ring App. Step One — Remove Your Existing Doorbell Button WARNING: Electrical shock hazard. Disconnect power to installation area at y...

  • Installing Your Ring Plug-in Adapter to Your Video Doorbell Pro

    This article will help you solve power problems by adding a Plug-In Adapter to your Ring Video Doorbell Pro. Note that the Plug-in Adapter should be used in situations where there is no existing doorbell system or the existing system is unusable.  To purchase an adapter for your Ring Video Doorbe...

  • How to Bypass your Internal Doorbell with the Pro Power Kit V2 (for Ring Video Doorbell Pro)

    If you’ve verified that your doorbell transformer supplies 16 volts AC at ~30 VA, but your Ring Doorbell is not functioning correctly, you may need to bypass your internal doorbell. Symptoms of insufficient power include: Regularly losing connection to your wifi network Freezing up or shutting d...

  • Setting Up Your Ring Video Doorbell Pro in the Ring App

    Setting up your Ring Video Doorbell Pro in the Ring app is a simple process. Scroll down for a step-by-step guide. Step One - Download the Ring App To download the Ring app: On your mobile device, go to the App Store (for iOS devices) or the Play Store (for Android devices). Search for...

  • Wiring Diagrams for Ring Video Doorbell Pro Setup

    If you're in the process of setting up multiple Ring Video Doorbell Pros, internal doorbells, and transformers, the following wiring diagrams may help. Click on your setup to view the diagrams. One Ring Doorbell Pro/One Ring Video Doorbell/One Internal Doorbell   One Ring Doorbell Pro/One Ri...

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How to Fix
  • Using a Wedge Kit to Properly Position your Ring Video Doorbell Pro

    It's important to get the correct accessory for the Ring doorbell that you have. There are 10 different models. If you need to verify the name of your doorbell, click here to find the information in the Ring app.  If you're installing your Ring Video Doorbell Pro on a house with siding or in a ho...

  • Ring Video Doorbell Pro Setup Mode

    While setting up Ring Video Doorbell Pro, you will be asked to put the device into "Setup Mode" (note that the device will automatically enter Setup Mode the first time it receives power.) In order to put the device into Setup Mode, press and release the small button on the right side of the door...

  • Selecting the Correct Wire Gauge when Wiring a Ring Video Doorbell Pro

    If you're wiring up a Ring Video Doorbell, it's important to use the correct wire gauge. If the wire is too large it can be hard to manipulate and if it's too small may not be adequate to transmit power. This article will give you a quick guide on how to estimate the gauge of a wire and let you k...

  • Blinking Blue Light on Ring Video Doorbell Pro After Installation

    If you've just installed a Ring Video Doorbell Pro and now there's a blue LED blinking and a slowly filling-in the circle on the front of the Ring Video Doorbell Pro, the blue circle you see on the front of your Ring Pro is a charging meter. Once the internal power cell is fully charged the blue ...

  • How to Solve Power Problems with the Ring Video Doorbell Pro

    Your Ring Video Doorbell Pro is designed to draw power from the same 16-volt AC power transformer as your internal doorbell mechanism. Problems can arise, however, when a doorbell mechanism draws so much power that there's not enough left over to power your Ring Video Doorbell Pro. This article w...

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