Helpful Resources

What to Know
  • Ring Video Doorbell Pro Information

    The Ring Video Doorbell Pro is Ring’s ultra-slim design video doorbell with a variety of advanced features. The Video Doorbell Pro offers Advanced Motion Detection, 1080p video, Two-Way Talk & Quick Replies, Color Night Vision and Alexa Greetings. With Ring’s advanced doorbell, you can check in ...

  • Ring Video Doorbell Pro Chime Kit Compatibility List

    This article applies to Ring Video Doorbell Pro users within the US and Canada. Video Doorbell Pro is not compatible with existing 8-12 VAC wired doorbells in Europe. Find out more about the installing the Video Doorbell Pro if you're in Europe.  Both the Ring Chime and Ring Chime Pro are compati...

  • Ring Video Doorbell Pro Flashing Light Patterns

    If you need to know what model doorbell you have, use this link to find out in the Ring App.  Your Ring Video Doorbell Pro or Ring Video Doorbell Pro 2 has an LED light located on the front to show you the status of your unit. If your Ring Video Doorbell shows a solid white light it's either in i...

How to Use
  • Physically Installing your Ring Video Doorbell Pro

    This article will detail how to physically install your Ring Video Doorbell Pro.  Click here for more information about setting up your Video Doorbell Pro in the Ring App. Step One — Remove Your Existing Doorbell Button WARNING: Electrical shock hazard. Disconnect power to installation area at y...

  • Installing Your Ring Plug-in Adapter to Your Video Doorbell Pro

    This article will help you solve power problems by adding a Plug-In Adapter to your Ring Video Doorbell Pro. Note that the Plug-in Adapter should be used in situations where there is no existing doorbell system or the existing system is unusable.  To purchase an adapter for your Ring Video Doorbe...

  • How to Bypass your Internal Doorbell Chime with the Pro Power Kit v2 (for Ring Video Doorbell Pro)

    If you’ve verified that your doorbell transformer supplies 16 volts AC at ~30 VA, but your Ring Video Doorbell Pro is not functioning correctly, you may need to bypass your internal doorbell chime. Symptoms of insufficient power can include: Regularly losing connection to your wifi network Freez...

  • Setting Up Your Ring Video Doorbell Pro in the Ring App

    Setting up your Ring Video Doorbell Pro in the Ring app is a simple process. Scroll down for a step-by-step guide. Step One - Download the Ring App To download the Ring app: On your mobile device, go to the App Store (for iOS devices) or the Play Store (for Android devices). Search for...

  • Wiring Diagrams for Ring Video Doorbell Pro Setup

    If you're in the process of setting up one or more Ring Video Doorbell Pros with internal doorbell chimes and transformers, the following wiring diagrams may help. Select your specific home configuration to view the relevant diagram. One Ring Video Doorbell Pro/one Ring Video Doorbell/one intern...

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How to Fix
  • Troubleshooting Wiring and Power Issues for Ring Video Doorbell Pro

    This article focuses on resolving power issues caused by incorrect wiring which may have occurred during the installation of your hardwired Video Doorbell Pro. Insufficient Power Symptoms: Frequent shutdowns. Regularly loses connection to your wifi network. Has poor motion detection. Freezes du...

  • Using a Wedge Kit to Properly Position your Ring Video Doorbell Pro

    It's important to get the correct accessory for the Ring doorbell that you have. There are 10 different models. If you need to verify the name of your doorbell, click here to find the information in the Ring app.  If you're installing your Ring Video Doorbell Pro on a house with siding or in a ho...

  • Ring Video Doorbell Pro Setup Mode

    While setting up Ring Video Doorbell Pro, you will be asked to put the device into "Setup Mode" (note that the device will automatically enter Setup Mode the first time it receives power.) In order to put the device into Setup Mode, press and release the small button on the right side of the door...

  • Selecting the Correct Wire Gauge when Wiring a Ring Video Doorbell Pro

    If you're wiring up a Ring Video Doorbell, it's important to use the correct wire gauge. If the wire is too large it can be hard to manipulate and if it's too small may not be adequate to transmit power. This article will give you a quick guide on how to estimate the gauge of a wire and let you k...

  • Blinking Blue Light on Ring Video Doorbell Pro After Installation

    If you've just installed a Ring Video Doorbell Pro and now there's a blue LED blinking and a slowly filling-in the circle on the front of the Ring Video Doorbell Pro, the blue circle you see on the front of your Ring Pro is a charging meter. Once the internal power cell is fully charged the blue ...

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