What to Know
  • Welcome to Your New Ring Video Doorbell

    Congratulations on your new Ring Video Doorbell! You've taken a big step forward in securing your home! The following article covers some basic information that will get you up and running quickly. If you haven't yet set up your Ring Doorbell in the Ring app, and need help, click here. Run a Vide...

  • Ring Video Doorbell (1st generation) Information

      What is a Ring Video Doorbell (1st generation)? Ring Video Doorbell provides a new level of security, by notifying you when someone is on your property and letting you see and speak with anyone at your front door.   To see a comparison of all Ring Doorbells, click here. To see a comparison of t...

  • Ring Video Doorbell (1st generation) Chime Kit Compatibility List

    If you're not sure if you have the Ring Video Doorbell (1st generation) or Ring Video Doorbell (2020 release) click here.      The Ring Video Doorbell is compatible with AC-powered door chimes operating between 8-24 volts. Unfortunately, the Ring Video Doorbell is not compatible with wirele...

How to Use
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How to Fix
  • Using a Wedge Kit to Properly Position your Ring Video Doorbell

    It's important to get the correct accessory for the Ring doorbell that you have. There are 10 different models. If you need to verify the name of your doorbell, click here to find the information in the Ring app.  If you're installing a Ring Video Doorbell on a house with aluminum siding or on a ...

  • No Audio From Your Mobile Device to Doorbell

    If you can hear audio from your Ring Doorbell on your phone, but no sound is traveling from your phone to the Ring Doorbell, it is possible that the Ring app does not have access to your microphone.  Follow the steps below for iOS (Apple) or Android to enable notifications.  iPhone and iOS - Appl...

  • Ring Video Doorbell (1st Generation) Setup Mode

    While setting up your Ring Video Doorbell (1st Generation), you'll be asked to put the device into "Setup Mode." In order to put the device into Setup Mode, press and release the orange button on the back of the Ring Video Doorbell.  How do I know that my Ring Video Doorbell (1st Generation) is ...

  • Charging the Battery on Your Ring Video Doorbell

    The following article answers common questions concerning charging batteries for the Ring Video Doorbell. How often do I need to charge the battery on my Ring Video Doorbell?The rechargeable battery can go months between recharges with normal use. This is dependent on a number of factors in your ...