What to Know
  • Welcome to Your New Ring Video Doorbell

    Congratulations on your new Ring Video Doorbell! You've taken a big step forward in securing your home! The following article covers some basic information that will get you up and running quickly. If you haven't yet set up your Ring Doorbell in the Ring app, and need help, click here. Run a Vide...

  • Ring Video Doorbell (1st generation) Information

      What is a Ring Video Doorbell (1st generation)? Ring Video Doorbell provides a new level of security, by notifying you when someone is on your property and letting you see and speak with anyone at your front door.   To see a comparison of all Ring Doorbells, click here. To see a comparison of t...

  • Ring Video Doorbell Hardwired vs. Battery Powered Operation

    If I hardwire my Ring Doorbell to my existing doorbell, do I still have to charge the battery? Yes. If your Ring Video Doorbell, Ring Video Doorbell 2, Ring Video Doorbell 3, or Ring Video Doorbell 3 Plus is hardwired, the device will receive a trickle charge from the doorbell wiring.  Battery Po...

  • Ring Video Doorbell (1st generation) Chime Kit Compatibility List

    If you're not sure if you have the Ring Video Doorbell (1st generation) or Ring Video Doorbell (2nd generation) click here.      The Ring Video Doorbell is compatible with AC-powered door chimes operating between 8-24 volts. Unfortunately, the Ring Video Doorbell is not compatible with wire...

How to Use
  • Wiring Diagrams for Ring Video Doorbell Setup

    If you're in the process of setting up multiple Ring Video Doorbells, internal doorbells, and transformers, the following wiring diagrams may help. Click on your setup to view the diagrams.  One Ring Video Doorbell/Two Internal Doorbells   Two Ring Video Doorbells/One Internal Doorbell...

  • Download the Manual - Ring Video Doorbell (1st generation)

    There are two generations of the Ring Video Doorbell. To see which one you have, click here.  Ring products are designed for easy setup and use. To find the user manual for your Ring product in your language, select it in the list below. Click here for the Australia/New Zealand version of the ma...

  • How to Physically Install Your Ring Video Doorbell (1st generation) Without an Existing Doorbell

    The Ring Video Doorbell has two versions, a 1st and 2nd generation of the device. The mounting process is essentially the same for both but the mounting plate configuration is different.   To see which version you have, click here. This article will give you a step-by-step guide to install ...

  • How to Physically Install Your Ring Video Doorbell with an Existing Doorbell

    Installing your Ring Video Doorbell (1st generation) is a simple process. This article will give you a step-by-step guide to replacing your existing doorbell with a Ring Video Doorbell. If you do not have an existing doorbell or do not wish to replace your existing doorbell, see How to Phys...

  • Using the Diode Included with Your Ring Video Doorbell (1st generation)

    There are two versions of the Ring Video Doorbell. The Ring Video Doorbell (2nd generation) does not need a diode. If there is no diode in the box, you most likely have the Ring Video Doorbell (2nd generation), which has a built in diode. To see whether you have the Ring Video Doorbell (1st gener...

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How to Fix
  • Using a Wedge Kit to Properly Position your Ring Video Doorbell

    If you're installing a Ring Doorbell on a house with aluminum siding or in a house where the door is atop a set of stairs you can use a wedge kit to properly position my Ring Video Doorbell to catch visitor motion but minimize "false positive" motion alerts such as cars in the street. Both of the...

  • Proper Positioning for your Ring Video Doorbell

    The proper positioning of your Ring Video Doorbell depends on a number of factors including the layout of your yard, the distance from the front door to the street, objects within the Ring Doorbell's field of view, height of the door and more. This article will describe how your Ring Video Doorbe...

  • No Audio From Your Mobile Device to Doorbell

    If you can hear audio from your Ring Doorbell on your phone, but no sound is traveling from your phone to the Ring Doorbell, it is possible that the Ring app does not have access to your microphone.  Follow the steps below for iOS (Apple) or Android to enable notifications.  iPhone and iOS - Appl...

  • Ring Video Doorbell (1st Generation) Setup Mode

    While setting up your Ring Video Doorbell (1st Generation), you'll be asked to put the device into "Setup Mode." In order to put the device into Setup Mode, press and release the orange button on the back of the Ring Video Doorbell.  How do I know that my Ring Video Doorbell (1st Generation) is ...

  • Charging the Battery on Your Ring Video Doorbell

    The following article answers common questions concerning charging batteries for the Ring Video Doorbell. How often do I need to charge the battery on my Ring Video Doorbell?The rechargeable battery can go months between recharges with normal use. This is dependent on a number of factors in your ...