How to Use
  • How to Adjust the Volume on Your Ring Devices

    You can change the volume of your Ring device’s speaker (along with alerts, chimes, and other sounds) through the Ring app on your iOS or Android device. In the Ring app, tap on Device Settings to control the volume of the following products:   Ring Video Doorbells Video Doorbell Video Doorbell...

  • How to Use Bird's Eye Zones

    Bird's Eye Zones allows you to create customized aerial-based motion zones, using radar technology, that can work with your Camera Motion Zones for more precise alerts – so you can get notified about activity in your front yard, not the sidewalk. If your radar-enabled device detects motion in a B...

  • How to Reboot your Ring Doorbell or Security Camera from the Ring App

    If your Ring doorbell or security camera is not working properly, you can try rebooting the device in the Ring app. You will not lose any information in your Ring account using this process. However, your device must be online (connected to wifi, battery charged and/or wired properly) in order fo...

  • How to Use Dark Mode in the Ring App

    Dark Mode began rolling out with x.51 version of the Ring app on May 23, 2022. If you don't have access to Dark Mode right now, the latest version of the Ring app has not yet rolled out to your device. All customers will be able to enjoy Dark Mode on their iOS and Android devices in the coming da...

  • How to Get Package Alerts

    Package Alerts are available on select Ring Video Doorbells and can alert you when there is a package in designated areas at your device. To start using Package Alerts, you will need a Ring Protect subscription and one of the following devices: Video Doorbell (2nd Generation) Video Doorbell 2 V...

  • Turn on push notifications for ring.com

    Push notifications are alerts from Ring devices that get delivered to your computer desktop when you’re logged into your Ring account. Push notifications can be enabled on a compatible web browser and inform you about events happening on your property.Push notifications are unique to your Ring de...

  • Device Registered to Someone Else Message During Setup

    If you get a message that your doorbell or security camera is registered to someone else during setup, follow the prompts in the Ring app to Learn More About Device Transfers. You can request a transfer from the original/registered owner. If you do not see prompts in the Ring app to initiate a de...

  • How to Generate an Alternate Verification Code for your Ring Account

    When you attempt to sign in to a Ring account from a device or browser you’ve never used before, you need to generate a verification code from a previously signed-in device. This is an added security measure to help keep your Ring account secure. What’s a “previously signed-in device”?This can be...

  • How to Download and Use an Authenticator App

    What is an Authenticator App? Authenticator apps are installed on mobile devices, PCs, and laptops and are used as a part of an online safety and security process called Two-Step Verification. The purpose of Two-Step Verification is to protect you from unauthorized logins into your Ring account. ...

  • Offline Delivery Feature Using Amazon Key

    Linked cameras will record your in-garage delivery if you have a Ring Protect subscription. The recordings will be available in your Ring App timeline after the driver delivers your package. It is recommended for you to enable the Offline Delivery setting, when you’re linking your security camera...

  • Using your Ring App to myQ for Amazon In-Garage Deliveries

    This article will explain what Amazon Key In-Garage Delivery is, and how to use it with myQ and the Ring app. What is Amazon Key In-Garage Delivery?Amazon Key In-Garage Delivery is a secure, convenient, contactless way to receive Amazon packages. It allows Amazon drivers to place your deliveries ...

  • Alternate Methods to get a Ring Account Verification Code

    To help protect your account, we require Two-Step Verification. If you cannot sign in to your Ring account with your usual Two-Step verification method, you can try an alternate method to get a verification code.   Control Center Verification Generate a code from a mobile device or browser...

  • Ring Quick Replies

    Quick Replies is a smart doorbell feature available for most models of Ring doorbells, in the US and Canada. Quick Replies allows your visitors to interact with your Ring doorbell, even if you don’t answer your door. Think of it as an answering machine for your door. Quick Replies is not availabl...

  • Devices compatible with video End-to-End Encryption (E2EE)

    Privacy, security and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. End-to-End Encryption (E2EE) is an opt-in feature that adds additional layers of protection to video and audio recordings made by compatible enrolled Ring device...

  • Customizable Motion Zones for Battery-Powered Devices

    Customizable Motion Zones have been a standard feature on hardwired Ring devices for some time, but now they're also an option for battery-powered devices. Adjustable Motion Zones looked like the image below, a semicircle divided into three parts. Motion Zones Enabled Customizable Motion Zones ...

  • Adjust the Video Recording Length for Wired Devices

    Ring devices have been designed so that they’re customizable for your lifestyle and security needs. Personalizing the appropriate Video Recording Length for your hardwired doorbells and cameras is a big part of incorporating Ring devices into your home. The length of time that you choose represen...

  • Adjust the Video Recording Length on Your Battery Powered Devices

    Your Ring app gives you the power to control how long your Ring devices record events, even if you don't respond to notifications. By lowering or raising your video recording length you can choose a longer time to see more of each event or less recording time in order to preserve battery life.  T...

  • Understanding and Adjusting Your Video Storage Time

    Jump to a section of this articleHow to change your video storageThings to knowVideos shared to other platformsFrequently asked questions With a Ring Protect Plan or trial, you can record, store, and save your Ring videos for up to 180 days in the US1. This means that a video can remain in your a...

  • Understanding low battery notifications

    With a battery-operated Ring camera or doorbell, nothing’s more important than keeping your battery charged and your device operational. That’s where your Ring app can help by providing low battery notifications and contextual battery tips.  The remainder of this article will explain how to under...

  • Managing Your Devices Using App Shortcuts

    The dashboard of your Ring App can help you better control your Ring devices with the help of shortcuts. This article will answer commonly asked questions about shortcuts. What are shortcuts? Shortcuts are tiles that appear on the dashboard of the Ring app. Some of these shortcuts can take you t...

  • Disabling the Audio Recording on your Ring Device

    One of the privacy features on Ring devices allows you to disable the audio streaming and recording functions of your device.   If you would like to disable your device's audio, do the following:  Open up your Ring app. Tap the three lines on the top left. Tap Devices. Select the device you woul...

  • Enhancing Security with Two-Step Verification

    The purpose of Two-Step Verification is to protect you from unauthorized logins into your Ring account.  Every time you log into Ring (Ring App, Ring.com or Ring Community) you will receive a One-Time [numeric] Passcode via text that you will need to enter in order to successfully log in.  The p...

  • Using Your Snapshot Capture Feature

    This article will explain how to use the Snapshot Capture feature. Note: Snapshot Capture is a feature from the Event History Timeline, which is a Ring mobile app-exclusive feature. You will be unable to view your Snapshots from the Ring website or Ring desktop app.  How do I activate Snapshot Ca...

  • How to Link Your Ring Devices to One Another for Enhanced Security

    Did you know your Ring devices can talk to one another and protect you as a team? This is known as device linking. Device linking connects your Ring devices together and provides instructions for a group of devices to begin functioning whenever any of them are activated. This article will show yo...

  • Linking your Ring devices together for enhanced security

    Did you know your Ring devices can be connected within the Ring app, creating one, simple complete Ring of Security for your home? This feature, Linked Devices, connects your Ring devices together and provides instructions for a group of devices to begin functioning whenever any of them are activ...

  • Refining Your Motion Alert Notifications for People and Other Motions

    In your Ring Motion Settings, you have the ability to refine your Motion Alert Notifications to distinguish between People and Other Motions using Smart Alerts with a Ring Protect subscription plan.   The Smart Alerts option is in your Ring App, here's how to enable the feature:  Tap the three l...

  • Using the SOS Button in the Ring App

    When seconds count, neighbors signed up for professional monitoring through Ring Protect Pro can use the always available SOS button to request immediate assistance from both the app dashboard and Live View. This article will answer commonly asked questions concerning the SOS button in the Ring ...

  • Using the HDR (High Dynamic Range) Toggle on Your Ring Device

    If you would like greater detail in the brightly lit areas of either the still images or videos taken by your Ring device, you can use the HDR (High Dynamic Range) toggle in your Ring App. This article will explain what HDR is, how to use it, and answer other frequently asked questions concerning...

  • What is Two-Step Verification?

    Two-Step Verification means that you can only access your Ring account by providing another piece of information besides a password. The first time you access a Ring product on a new device (phone or PC), you will have to enter a second piece of information in addition to your password. This seco...

  • Setting Up and Controlling Your Groups in the Ring App

    One of the most powerful ways to use your Ring lights and cameras is to group them together using the "Groups" function in the Ring app. Grouping your Ring devices allows them to react intelligently to events that happen on your property. You can, for example, turn on all the lights on one side o...