How to adjust the volume on your video doorbell Tap on the three lines (≡) on the top left corner of your Ring app. Tap Devices. Select your video doorbell. Tap Device Settings. Tap General Settings. Tap Volume Settings.  Adjust the volume slider for the Device Speaker (Two-Way Talk). Or, adjus...

Jump to:  What is Map View? What You Need to Know to Use Map View How to Set Up Map View Changing Locations Using Map View Troubleshooting Map View  What is Map View?  Map View allows you to pin your video doorbells and security cameras on a map, and see them at a glance from an overhead view in...

Bird's Eye Zones allows you to create customized aerial-based motion zones, using radar technology, that can work with your camera's motion zones for more precise alerts. If your radar-enabled device detects motion in a Bird's Eye Zone and also in one of your camera's motion zones, a motion event...

If your Ring doorbell or security camera is not working properly, you can try rebooting the device in the Ring app. You will not lose any information in your Ring account using this process. However, your device must be online (connected to wifi, battery charged and/or wired properly) in order fo...

This article explains how to recover access to your Ring account without having to call Customer Support. The process involves 5 simple steps to securely verify your identity and generate a new verification code. All you need is your mobile device or web browser, your government-issued ID documen...

Using Dark Mode in the Ring app helps reduce eye strain, improve readability and can extend your mobile device's battery life. Dark Mode  You'll need: The latest version of the Ring app to use Dark Mode The latest version of your mobile device operating system.  Ring App Use this link to make s...

Package Alerts are available on select Ring Video Doorbells and can alert you when there is a package in designated areas at your device. To start using Package Alerts, you will need a Ring Protect subscription and one of the following devices: Video Doorbell (2nd Generation) Video Doorbell 2 V...

Push notifications are alerts from Ring devices that get delivered to your computer desktop when you’re logged into your Ring account. Push notifications can be enabled on a compatible web browser and inform you about events happening on your property.Push notifications are unique to your Ring de...

If you get a message that your doorbell or security camera is registered to someone else during setup, follow the prompts in the Ring app to Learn More About Device Transfers. You can request a transfer from the original/registered owner. If you do not see prompts in the Ring app to initiate a de...

If you need to get a verification code and you have a new mobile phone number, you can sign into your Ring account from a previously signed in device. A previously signed-in device is computer, laptop, tablet or mobile phone that you previously used to log in to your Ring account. If you don’t ha...

What is an Authenticator App? Authenticator apps are installed on mobile devices, PCs, and laptops and are used as a part of an online safety and security process called Two-Step Verification. The purpose of Two-Step Verification is to protect you from unauthorized logins into your Ring account. ...

Linked cameras will record your Amazon Key-In Garage Delivery if you have a Ring Protect subscription. The recordings will be available in your Ring app timeline after the driver delivers your package. It is recommended to enable the Offline Delivery setting when linking your security cameras. Th...

This article will explain what Amazon Key In-Garage Delivery is, and how to use it with myQ and the Ring app. What is Amazon Key In-Garage Delivery?Amazon Key In-Garage Delivery is a secure, convenient, contactless way to receive Amazon packages. It allows Amazon drivers to place your deliveries ...

To help protect your account, we require you to enter a verification code we send you by text message or authenticator app. Answer the questions below 1.  In the past 30 days, have you accessed the Ring app, or your Ring account on another device? I have a device that I accessed Ring on rec...

Quick Replies is a smart doorbell feature available for almost all Ring doorbells, in the US and Canada. Quick Replies is like an answering machine for your door. Quick Replies is not available for the Ring Video Doorbell (1st Generation) Use this link, if you want to learn how to find your doorb...

Privacy, security and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. End-to-End Encryption (E2EE) is an opt-in feature that adds additional layers of protection to video and audio recordings made by compatible enrolled Ring device...

You can draw your own custom Motion Zones for your video doorbell or security camera in the Ring app so your device can focus on the specific areas that are most important to you.To access Motion Zones, go to Motion Settings on your Ring app and edit the zones by dragging the dots and creating un...

You can specify how long your Ring camera will record* if there’s a Motion Event that you don’t respond to. On select devices, you can also choose Auto so your camera can begin recording when motion is detected, and stop recording when the motion ends. If you have a battery-powered device, click ...

Your Ring app gives you the power to control how long your Ring devices record events, even if you don't respond to notifications. By lowering or raising your video recording length you can choose a longer time to see more of each event or less recording time in order to preserve battery life.  T...

Jump to: How to change your video storageThings to knowVideos shared to other platformsFrequently asked questions With a Ring Protect Plan or trial, you can record, store, and save your Ring videos for up to 180 days in the US1. This means that a video can remain in your account for up to 180 day...

With a battery-operated Ring camera or doorbell, nothing’s more important than keeping your battery charged and your device operational. That’s where your Ring app can help by providing low battery notifications and contextual battery tips.  The remainder of this article will explain how to under...

The dashboard of your Ring App can help you better control your Ring devices with the help of shortcuts. This article will answer commonly asked questions about shortcuts. What are shortcuts? Shortcuts are tiles that appear on the dashboard of the Ring app. Some of these shortcuts can take you t...

One of the privacy features on Ring devices allows you to disable the audio streaming and recording functions of your device.   If you would like to disable your device's audio, do the following:  Open up your Ring app. Tap the three lines on the top left. Tap Devices. Select the device you woul...

Two-Step Verification protects you from unauthorized logins into your Ring account.  Every time you log into Ring (Ring app, Ring.com, or Ring Community), you will receive a One-time [numeric] passcode via text that you will need to enter to successfully log in.  Keep these tips in mind: The pas...

This article will explain how to use the Snapshot Capture feature. Note: Snapshot Capture is a feature from the Event History Timeline, which is a Ring mobile app-exclusive feature. You will be unable to view your Snapshots from the Ring website. How do I activate Snapshot Capture?To enable the S...

Did you know your Ring devices can talk to one another and protect you as a team? This is known as device linking. Device linking connects your Ring devices together and provides instructions for a group of devices to begin functioning whenever any of them are activated. This article will show yo...

Did you know your Ring devices can be connected within the Ring app, creating one, simple complete Ring of Security for your home? This feature, Linked Devices, connects your Ring devices together and provides instructions for a group of devices to begin functioning whenever any of them are activ...

In your Ring Motion Settings, you have the ability to refine your Motion Alert Notifications to distinguish between People and Other Motions using Smart Alerts with a Ring Protect subscription plan.   The Smart Alerts option is in your Ring App, here's how to enable the feature:  Go to the menu ...

When seconds count, neighbors signed up for professional monitoring through Ring Protect Pro can use the always available SOS button to request immediate assistance from both the app dashboard and Live View. This article will answer commonly asked questions concerning the SOS button in the Ring ...

If you would like greater detail in the brightly lit areas of either the still images or videos taken by your Ring device, you can use the HDR (High Dynamic Range) toggle in your Ring App. This article will explain what HDR is, how to use it, and answer other frequently asked questions concerning...