How to Use
  • How to Get Package Alerts

    Package Alerts are now available on select Ring Video Doorbells and can alert you when there is a package in designated areas at your device. To start using Package Alerts, you will need a Ring Protect Pro subscription, a Ring Video Doorbell (2020) or a Ring Video Doorbell Pro 2. Not sure what Ri...

  • Device Registered to Someone Else Message During Setup

    If you get a message that your doorbell or security camera is registered to someone else during setup, follow the prompts in the Ring app to Learn More About Device Transfers. You can request a transfer from the original/registered owner. If you do not see prompts in the Ring app to initiate a de...

  • How to Generate an Alternate Verification Code for your Ring Account

    Generating a verification code from a previously signed-in device When you attempt to sign in to a Ring account from a device or browser you’ve never used before, you need to generate a verification code from a previously signed-in device. This is an added security measure to help keep your Ring ...

  • How to Download and Use an Authenticator App

    What is an Authenticator App? Authenticator apps are installed on mobile devices, PCs, and laptops and are used as a part of an online safety and security process called Two-Step Verification. The purpose of Two-Step Verification is to protect you from unauthorized logins into your Ring account. ...

  • Offline Delivery Feature Using Amazon Key

    Linked cameras will record your in-garage delivery if you have a Ring Protect subscription. The recordings will be available in your Ring app timeline after the driver delivers your package. It is recommended for you to enable the Offline Delivery setting, when you’re linking your security camera...

  • Using your Ring App for Amazon In-Garage Deliveries

    This article will explain what Key by Amazon In-Garage Delivery is, and how to use it with the Ring app. What is Key by Amazon In-Garage Delivery?Key by Amazon In-Garage Delivery is a secure, convenient, contactless way to receive Amazon packages. It allows Amazon drivers to place your deliveries...

  • Alternate Methods to get a Ring Account Verification Code

    To help protect your account, we require Two-Step Verification. If you cannot sign into your Ring account with your usual Two-Step verification method, you can try an alternate method to get a verification code..   Control Center Verification Generate a code from a mobile device or b...

  • Ring Quick Replies

    Quick Replies is a smart doorbell feature available for most models of Ring doorbells, in the US and Canada. Quick Replies allows your visitors to interact with your Ring doorbell, even if you don’t answer your door. Think of it as an answering machine for your door. Quick Replies is being rolled...

  • Devices compatible with video End-to-End Encryption (E2EE)

    Privacy, security and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. End-to-End Encryption (E2EE) is an opt-in feature that adds additional layers of protection to video and audio recordings made by compatible enrolled Ring device...

  • Customizable Motion Zones for Battery-Powered Devices

    Ring is always working toward improving your home security experience. We’ve released a new feature for battery-powered devices called Customizable Motion Zones. Customizable Motion Zones have been a standard feature on wired Ring devices for some time, but now they're an option for Ring neighbor...

  • Adjust the Video Recording Length for Wired Devices

    Ring devices have been designed so that they’re customizable for your lifestyle and security needs. Personalizing the appropriate Video Recording Length for your hardwired doorbells and cameras is a big part of incorporating Ring devices into your home. The length of time that you choose represen...

  • Adjust the Video Recording Length on Your Battery Powered Devices

    Your Ring app gives you the power to control how long your Ring devices record events, even if you don't respond to notifications. By lowering or raising your video recording length you can choose a longer time to see more of each event or less recording time in order to preserve battery life.  T...

  • Understanding and Adjusting Your Video Storage Time

    The Ring Protect Plan is an optional subscription plan that allows you to store videos in your Ring account. In the US, Video Storage Time has been set at a default of 60 days. That means a video would remain in your account for 60 days from the initial recording date. In the UK and Europe, the d...

  • Understanding low battery notifications

    With a battery-operated Ring camera or doorbell, nothing’s more important than keeping your battery charged and your device operational. That’s where your Ring app can help by providing low battery notifications and contextual battery tips.  The remainder of this article will explain how to under...

  • Managing Your Devices Using App Shortcuts

    The dashboard of your Ring App can help you better control your Ring devices with the help of shortcuts. This article will answer commonly asked questions about shortcuts. What are shortcuts? Shortcuts are tiles that appear on the dashboard of the Ring app. Some of these shortcuts can take you t...

  • Disabling the Audio Recording on your Ring Device

    One of the privacy features on Ring devices allows you to disable the audio streaming and recording functions of your device.   If you would like to disable your device's audio, do the following:  Open up your Ring app. Tap the three lines on the top left. Tap Devices. Select the device you woul...

  • Enhancing Security with Two-Step Verification

    The purpose of Two-Step Verification is to protect you from unauthorized logins into your Ring account.  Every time you log into Ring (Ring app, Ring.com or Ring Community) you will receive a One-Time [numeric] Passcode via text that you will need to enter in order to successfully log in.  The p...

  • Using Your Snapshot Capture Feature

    This article will explain how to use the Snapshot Capture feature. Note: Snapshot Capture is a feature from the Event History Timeline, which is a Ring mobile app-exclusive feature. You will be unable to view your Snapshots from the Ring website or Ring desktop app.  How do I activate Snapshot Ca...

  • How to Link Your Ring Devices to One Another for Enhanced Security

    Did you know your Ring devices can talk to one another and protect you as a team? This is known as device linking. Device linking connects your Ring devices together and provides instructions for a group of devices to begin functioning whenever any of them are activated. This article will show yo...

  • Linking your Ring devices together for enhanced security

    Did you know your Ring devices can be connected within the Ring app, creating one, simple complete Ring of Security for your home? This feature, Linked Devices, connects your Ring devices together and provides instructions for a group of devices to begin functioning whenever any of them are activ...

  • Linking Your Ring Devices Together for Enhanced Security

    Device linking connects your Ring devices together so they can communicate with each other and allows you to enhance security in, and around your home.  This article will answer common questions concerning Device Linking. What is device linking? Device linking connects your Ring devices togeth...

  • Refining Your Motion Alert Notifications for People and Other Motions

    In your Ring Motion Settings, you have the ability to refine your Motion Alert Notifications to distinguish between People and Other Motions using Smart Alerts with a Ring Protect subscription plan.   The Smart Alerts option is in your Ring app, here's how to enable the feature:  Tap the three l...

  • Using the SOS Button in the Ring App

    When seconds count, neighbors signed up for professional monitoring through the Ring Protect Plan can use the always available SOS button to request immediate assistance from both the app dashboard and Live View. This article will answer commonly asked questions concerning the SOS button in the ...

  • Using the HDR (High Dynamic Range) Toggle on Your Ring Device

    If you would like greater detail in the brightly lit areas of either the still images or videos taken by your Ring device, you can use the HDR (High Dynamic Range) toggle in your Ring App. This article will explain what HDR is, how to use it, and answer other frequently asked questions concerning...

  • Understanding Two-Step Verification

    In order to provide our neighbors with robust, world-class security options, Ring provides you with two-step verification across all of your Ring devices and accounts. This article will explain what two-step verification is. What is Two-Step Verification? Two-Step Verification means that you can ...

  • Setting Up and Controlling Your Groups in the Ring App

    One of the most powerful ways to use your Ring lights and cameras is to group them together using the "Groups" function in the Ring app. Grouping your Ring devices allows them to react intelligently to events that happen on your property. You can, for example, turn on all the lights on one side o...

  • Grouping Multiple Devices in the Ring App

    One of the most powerful ways to use your Ring lights and cameras is to group them together using the "Groups" function in the Ring app. Grouping your Smart Lights allows them to react intelligently to events that happen on your property. You can, for example, turn on all the lights on one side o...

  • Utilizing Motion Detection with your Ring Battery Devices

    Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting your Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number ...

  • Using the Motion Detection Control to Completely Disable Recording

    You can completely disable the motion recording function on your Ring Device by toggling off the Motion Detection control in your Ring app.  Open your Ring app. Tap the three lines on top left. Tap Devices. Tap the device you want to adjust. On the device screen, turn Motion Detection off. The ...

  • Using the Motion Record Control to Disable Recording

    If you don't want your Stick Up Cam or Indoor Cam to record any motion, you can disable motion recording by using the Motion Record control in your Ring app. Open your Ring app. Tap the three lines on top left. Tap Devices. Tap the device you want to adjust. On the device screen, turn Record Mot...