How to Use
  • Understanding low battery notifications

    With a battery-operated Ring camera or doorbell, nothing’s more important than keeping your battery charged and your device operational. That’s where your Ring app can help by providing low battery notifications and contextual battery tips.  The remainder of this article will explain how to under...

  • Managing Your Devices Using App Shortcuts

    The dashboard of your Ring App can help you better control your Ring devices with the help of shortcuts. This article will answer commonly asked questions about shortcuts. What are shortcuts? Shortcuts are tiles that appear on the dashboard of the Ring app. Some of these shortcuts can take you t...

  • Disabling the Audio Recording on your Ring Device

    One of the privacy features on Ring devices allows you to disable the audio streaming and recording functions of your device.   If you would like to disable your device's audio, do the following:  Open up your Ring app. Select the device you would like to adjust. Tap Device Settings. Tap Video S...

  • Adjust the Video Recording Length on Your Battery Powered Devices

    Your Ring app gives you the power to control how long your Ring devices record events you don't answer. By lowering or raising your video recording length you can choose a longer time to see more of each event (but drain batteries faster) or less recording time in order to preserve battery life. ...

  • Enhancing Security with Two-Step Verification

    The purpose of Two-Step Verification is to protect you from unauthorized logins into your Ring account.  Every time you log into Ring (any app, ring.com or Ring Community) you will receive a One-Time Passcode via your email address on file, and you will have to enter a six-digit code to successfu...

  • Understanding and Using Motion Verification on Ring Devices

    Motion verification is a special feature of Ring Devices that you can use to help filter out false positives and send out notifications only when motion has been verified by the system.  This article will answer commonly asked questions concerning the motion verification and tell you how to activ...

  • Using Your Snapshot Capture Feature

    Home security is a 24-hour a day, seven day-a-week business. By using the snapshot capture feature (only available when subscribed to a Ring Protect Plan) with your Ring devices, you can get a good overview of what’s happening around your home between notifications and motion alerts.  This articl...

  • Refining Your Alert Notifications with People Only Mode

    Neighbors who subscribe to a Ring Protect Plus or Basic plan will have the power to refine their notifications to only those triggered by a person. People Only Mode is a more refined Motion Alert notification setting available in your Ring App. This article will give you all the information you n...

  • Using the SOS Button in the Ring App

    When seconds count, neighbors signed up for professional monitoring through the Ring Protect Plus Plan can use the always available SOS button to request immediate assistance from both the app dashboard and Live View. This article will answer commonly asked questions concerning the SOS button in...

  • How to Link Your Ring Devices to One Another for Enhanced Security

    Did you know your Ring devices can talk to one another and protect you as a team? This is known as device linking. Device linking connects your Ring devices together and provides instructions for a group of devices to begin functioning whenever any of them are activated. This article will show yo...

  • Linking Your Ring Devices Together for Enhanced Security

    Device linking connects your Ring devices together so they can communicate with each other and allows you to enhance security in, and around your home.  This article will answer common questions concerning Device Linking. What is device linking? Device linking connects your Ring devices togeth...

  • Using the HDR (High Dynamic Range) Toggle on Your Ring Device

    If you would like greater detail in the brightly lit areas of either the still images or videos taken by your Ring device, you can use the HDR (High Dynamic Range) toggle in your Ring App. This article will explain what HDR is, how to use it, and answer other frequently asked questions concerning...

  • Setting Up and Controlling Your Groups in the Ring App

    One of the most powerful ways to use your Ring lights and cameras is to group them together using the "Groups" function in the Ring app. Grouping your Ring devices allows them to react intelligently to events that happen on your property. You can, for example, turn on all the lights on one side o...

  • Grouping Multiple Devices in the Ring App

    One of the most powerful ways to use your Ring lights and cameras is to group them together using the "Groups" function in the Ring app. Grouping your Smart Lights allows them to react intelligently to events that happen on your property. You can, for example, turn on all the lights on one side o...

  • Utilizing Motion Detection with your Ring Battery Devices

    Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting your Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number ...

  • Live View Quality Indicator

    If the curved "wifi" bars at the top of your Live View changes color, it's measuring the quality of your device's connection to your wifi network. The three colors the bar can turn are:  Green: This indicates that you have a strong connection to the network and should experience no problems using...

  • Using the Record Motion Control to Completely Disable Recording

    You can completely disable the motion recording function on your Ring Device by using the Record Motion control in your Ring app.  When the Record Motion function on your Ring device is turned on, it will make a note of any motion in its field of view and detail it in your device's Event History....

  • Using the Motion Record Control to Disable Recording

    If you don't want your Stick Up Cam or Indoor Cam to record any motion, you can disable motion recording by using the Motion Record control in your Ring app. When the Motion Record function on your Ring device is turned on, it will make a note of any motion in its field of view and detail it in y...

  • Utilizing Motion Zones With Your Powered Ring Devices

    Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By drawing your Motion Zones to cover only areas you want the Ring device to monitor, you can more effectively monitor the area you want as well as reduce the numb...

  • How to Use Motion Snooze

    Your Ring App will allow you to disable motion alerts from a Ring device for a pre-set length of time. This "Motion Snooze" feature lets you silence your notifications temporarily when needed without editing the device settings. In order to use Motion Snooze, follow these instructions:  Activati...

  • Managing Ring Devices Using Locations

    Locations are a function in the Ring app that allows you to group your Ring devices by their physical location. If, for example, you had a Ring Alarm and a number of Ring cameras at both your home and your place of business, you could group these devices into "Home" and "Business" locations. That...

  • Updating or Correcting Your Address in the Ring App

    It's easy to change or correct your address in the Ring App. Follow these easy, step-by-step instructions below. Open your Ring app on your mobile device Tap on the three lines on the top left  Tap on Settings  Tap on Change Address Enter your new address (or address correction) Confirm your add...

  • How to Enable Notifications on a Mobile Device

    Ring devices allows you to see, speak and hear visitors that are on your property. To do this, you need to allow the Ring app to access to your microphone and enable notifications. Accessing Device Microphones If you want to learn how to access the microphone on your device click on the appropria...

  • How to Use Ring App Alert Tones

    Your Ring app can be set to use different app tones for different devices. This will let you know what's happening with your Ring devices without even looking at your app. In order to set up App Alert Tones, just follow these instructions:   Open your Ring app. Tap on the three lines on the top ...

  • Creating Privacy Zones

    Privacy zones are areas you designate to black out from your camera’s field of view so that they are not viewable in Live View or recorded in your videos. Privacy Zones can help you control what you want to see and what you don’t. This article will show you how to set up a privacy zone. Click he...

  • Downloading Your Ring Videos

    The videos you record through your Ring device can be shared with friends and family through your Ring app to a variety of web and social media applications and downloaded to a computer or mobile device. The rest of this article will detail the various ways to share and save your Ring Videos. Not...

  • Controlling Ring Devices with Multiple Electronic Devices and Allowing Access to Shared Users

    Once you've completed setting up your Ring device in your app, you will be the sole account Owner. As the account Owner, you have control over all of the settings on your Ring devices. If you want to use multiple electronic devices (tablet, another phone, etc.) to control your Ring devices, downl...

  • Using Live View

    Live View for any Ring device lets you access a live video feed from your camera at any time.  Accessing Live View On the "My Devices" screen under your Location, select the device from which you want to access Live View. Tap the "Live View" button to watch a live video stream from your device. ...

  • Scheduling Times When You Don't Want to Receive Motion Alerts

    The Motion Scheduling Feature allows you to schedule periods of time when you do not want to receive motion alerts. If, for example, you know that the trash is picked up every Tuesday between 7:30 and 7:45 AM, you may want to shut down motion alerts during that time.   To Create a Motion Schedule...

  • Deleting Recent Activity from the Ring App

    Deleting recent activity from your Ring app is a very simple process.  Deleting by selecting individual videos Swipe the recent events to the right Tap the circle to select the event or events you wish to delete . Press the red trash can icon to delete an event and the recorded video. Tap Delete...