What to Know
  • Neighbors App Information

     What is Neighbors? Neighbors is a free app from Ring that provides you with real-time crime and safety events delivered directly to your phone. You can easily share and communicate with your community about crime and safety issues impacting your neighborhood. By working together, we can pursue o...

  • How Is My Information And Content Kept Private On The Neighbors App?

    Ring will continue to innovate on behalf of our users to help make neighborhoods safer. We will do so with our users, their privacy and the security of their information at the top of our priority list. We know that our users place a huge amount of trust in us, and we have every intention of cont...

  • Ring Law Enforcement Guidelines

     These guidelines are intended for use by law enforcement when seeking information from Ring LLC, or its subsidiaries (“Ring”). Required Legal Process Ring will not release user information to law enforcement except in response to a valid and binding legal request properly served on us. Ring obje...

  • Neighbors Helping Your Community

    How does Neighbors help me and my community? Neighbors and public safety agencies have achieved amazing results by working together through the Neighbors App, from getting stolen guns off the streets to helping families keep their children safe, and even recovering stolen medical supplies for a ...

  • Neighbors Privacy Notice

    Does Neighbors have a privacy notice? Ring’s Privacy Notice is available here: https://shop.ring.com/pages/privacy-notice How Is My Information And Content Kept Private On The Neighbors App? Ring will continue to innovate on behalf of our customers to help make neighborhoods safer. We will do s...

  • How Public Safety Agencies Use Neighbors

    What is Neighbors Public Safety Service? Neighbors Public Safety Service (NPSS) is the interface that allows public safety officials to connect, communicate and share hyper-local updates with their communities. With NPSS, public safety users can see and comment on publicly posted content from th...

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How To Use
  • Using the Neighbors App During the National Health Emergency

    The Neighbors App has always been about community safety. As we all take steps to stay safe from COVID-19, we want to share some tips to help your neighbors and community. Be mindful when posting or commenting in the Neighbors App. We value truthful information on the Neighbors App, and during th...

  • Active Agency Map

    Public safety agencies across the country use Neighbors Public Safety Service, which is how public safety agencies participate in the Neighbors App, to better engage with and inform the communities they serve. Communities can stay more informed when their public safety agency posts important info...

  • A Helpful Guide to Video Requests

    What is a video request? After joining Neighbors, public safety agencies may submit a video request through Neighbors asking their community to assist an investigation by voluntarily sharing videos. Users can ignore the request and also change their privacy settings to avoid receiving future requ...

  • Sharing To The Neighbors App

    How can I share an incident to the Neighbors App? To create a new post: Tap “New Post” (If you’ve not verified your email, you will need to do this before you are allowed to post.) Select a Category that best describes your incident. Read and agree to our Community Guidelines. (Optional) Add a p...

  • Setting Your Neighborhood Notifications

    I only want to view posts in my feed for the area close to my house. Can I do that? Yes. You can customize the size of your location to only see posts in the feed that are relevant to you.  From the Neighbors App: Tap on ≡. Tap on “Neighborhood Area.” Either drag the points on the map to create ...

  • Joining Your Neighborhood

    Can I be a member of more than one location? For users of the Neighbors App, you can only be a member of one location at any given time. For Ring App users, if you have devices set up in more than one location, you can be a member of each location that you have a device set up in. Can I change th...

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