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  • Replacement Device: Shipping your old device back to Ring

    How to get your shipping label, and return your Ring device. If you qualify for a replacement device from Ring, here’s how to get your shipping label and return your current device, so we can recycle it properly. Look for your email confirmation.After you’ve entered the discount code for your re...

  • View Billing History for a Ring Subscription

    Primary account owners can view their billing history for their Ring subscriptions. To access billing history, you’ll need to sign into your Ring Account. Once signed in, you can view billing details such as payment method, payment date, charge amount, and more. You can also download an invoice P...

  • Ring Video Doorbell (2020 release) Recall

    The video doorbell’s battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards. This recall involves Ring Video Doorbell (2020 release), model number 5UM5E5 smart doorbell cameras. Only Ring Video Doorbell (2020 release) models with certain serial numb...

  • How Ring protects your accounts from a third party (non-Ring) data breach

    Privacy, security, and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. If you’ve received a message that the password you use for your Ring account has been compromised and you need to immediately change it, that’s because Ring det...

  • Ring devices software security updates

    Ring Cameras, Ring Doorbells, Ring Alarm Base Station, Ring Smart Lighting Bridges and Ring Chimes receive guaranteed software security updates until at least four years after the device is last available for purchase on our websites.The security of your device is a top priority. Your Ring Camera...

  • Verify your account for faster phone service

    Did you know that while you are waiting on the phone queue for an agent you can verify your account for faster service? Customer support verification only takes a few seconds and will authorize your agent to bring up your account while you're waiting, saving you valuable time when your agent come...

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  • Keeping Your Ring Account Secure

    Customer trust is important to us and we take the security of our devices and services extremely seriously. We highly encourage all Ring users to follow these security best practices to ensure your Ring account stays secure: Enable Two-Step Verification When you turn on this enhanced security fea...

  • Canceling, Returns, Missing Items, Delivered not Received, and Ring Shipping Policies

    Can I cancel my order?  Yes, you can follow the process outlined below to cancel an order on your own within 45 minutes of placing the order. After 45 minutes, cancelations are no longer possible as your order will already have been sent to our fulfillment center. You will have to wait until the ...

  • What to do After the Theft of Your Ring Device

    Ring has a theft procedure and policy in place that will help you get a free replacement Ring device as quickly as possible after your Ring device has been stolen. The remainder of this article contains the steps you should follow.  Immediately report the theft to the police. Before you do anyth...

  • How to Recycle your Ring Device

    This article explains how to remove a device from your Ring account and gives tips for recycling Ring devices that are no longer in use. Recycling used electronics reduces electronic waste (e-waste) and helps the environment. Thank you for taking proactive steps to reduce your e-waste footprint....

  • Amazon Home Security Trade-in Program Information

    If you have older security devices and are looking to upgrade them to the latest and greatest version, the Home Security Trade-in Program from Amazon will help. By using the program you can take an eligible device from Ring, Blink, or other companies and trade them in for an Amazon gift card and ...

  • I Would Like to Take Over/Change Ownership of Ring Devices

    How to Get Ownership of a Ring Device   If you're trying to set up a Ring doorbell or security camera in the Ring app and the device appears to be registered to someone else, there are several solutions: 1) If you have contact with the previous owner, you can ask them to uninstall the device(s) f...

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