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  • Ring's Response to COVID-19

    At Ring, we believe strong communities create safer neighborhoods. At this time, we are taking additional steps to protect our team and their families by doing our part to reduce the spread of COVID-19. These steps include enabling support team members to work remotely where possible and reducing...

  • How Ring protects your accounts from a third party (non-Ring) data breach

    Privacy, security, and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. If you’ve received a message that the password you use for your Ring account has been compromised and you need to immediately change it, that’s because Ring det...

  • Verify your account for faster phone service

    Did you know that while you are waiting on the phone queue for an agent you can verify your account for faster service? Customer support verification only takes a few seconds and will authorize your agent to bring up your account while you're waiting, saving you valuable time when your agent come...

  • Self-Service Tools During Longer Than Usual Wait Times

    A Message to our NeighborsAt Ring, we believe strong communities create safer neighborhoods. At this time, we are taking additional steps to protect our team and their families by doing our part to reduce the spread of COVID-19. These steps include enabling support team members to work remotely w...

  • Get in Touch

    Neighbor Support   Hours: 5AM - 9PM PDT Hours: 24/7 Hours: 24/7   Call Us To call us, find your country in the list below.   United States 1 800 656 1918 Argentina 0800 222 0656 Australia 61 2 8294 9169or 1 300 205 983 Austria 00 800 87 00 97 81 Belgium 00 800...

  • Ring's General FAQ - Frequently Asked Questions

    The following FAQ answers many of the general questions about Ring products. Where applicable, the FAQ includes links to articles where you may find more information. General Questions How do Ring products work? Ring products are based on a simple principle -- use your existing home wifi ne...

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  • Keeping Your Ring Account Secure

    Customer trust is important to us and we take the security of our devices and services extremely seriously. We highly encourage all Ring users to follow these security best practices to ensure your Ring account stays secure: Enable Two-Step Verification When you turn on this enhanced security fea...

  • Shipping Policies

    What are my shipping options? Do you offer overnight or expedited shipping? All domestic orders are shipped at no cost to you via Ground Delivery. This generally takes four to five business days from the time the order is processed. Orders under $48.99 ground shipped will be charged $3.99. Orders...

  • What to do After the Theft of Your Ring Device

    Ring has a theft procedure and policy in place that will help you get a free replacement Ring device as quickly as possible after your Ring device has been stolen. The remainder of this article contains the steps you should follow.  Immediately report the theft to the police. Before you do anyth...

  • Amazon Home Security Trade-in Program Information

    If you have older security devices and are looking to upgrade them to the latest and greatest version, the Home Security Trade-in Program from Amazon will help. By using the program you can take an eligible device from Ring, Bink, or other companies and trade them in for an Amazon gift card  and ...

  • I Would Like to Take Over/Change Ownership of Ring Devices

    This article will outline common scenarios we offer support on if you wish to assume ownership of Ring devices with previous registered ownership. I’m moving into a new home and the previous owners left behind some Ring cameras that I would like to use. If you're moving into a new home and you fi...

  • Forgot Your Ring Account Password

    If you’ve forgotten your Ring Account password, there’s no need to worry. This article will detail how you can reset your password and regain access to the account.  To reset your password, follow these steps:  Ensure you have access to the email address on your Ring account.  If you’re not sure ...

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