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  • Replacement Device: Shipping your old device back to Ring

    How to get your shipping label, and return your Ring device. If you qualify for a replacement device from Ring, here’s how to get your shipping label and return your current device, so we can recycle it properly. Look for your email confirmation.After you’ve entered the discount code for your re...

  • View Billing History for a Ring Subscription

    Primary account owners can view their billing history for their Ring subscriptions. To access billing history, you’ll need to sign into your Ring account. Once signed in, you can view billing details such as payment method, payment date, charge amount, and more. You can also download an invoice P...

  • Tracking your Ring.com order

    How to find your Ring tracking number and track your order. When you purchase from Ring.com, you’ll receive email notifications with shipping information and/or more details about your order (usually within 2-3 days). Tap the button or link in the email to take you to the tracking page where you ...

  • Ring Video Doorbell (2020 release) Recall

    The video doorbell’s battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards. This recall involves Ring Video Doorbell (2020 release), model number 5UM5E5 smart doorbell cameras. Only Ring Video Doorbell (2020 release) models with certain serial numb...

  • How Ring protects your accounts from a third party (non-Ring) data breach

    Privacy, security, and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. If you’ve received a message that the password you use for your Ring account has been compromised and you need to immediately change it, that’s because Ring det...

  • Ring devices software security updates

    Ring Cameras, Ring Doorbells, Ring Alarm Base Station, Ring Smart Lighting Bridges and Ring Chimes receive guaranteed software security updates until at least four years after the device is last available for purchase on our websites.The security of your device is a top priority. Your Ring Camera...

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  • Keeping Your Ring Account Secure

    Customer trust is important to us and we take the security of our devices and services extremely seriously. We highly encourage all Ring users to follow these security best practices to ensure your Ring account stays secure. Important: Do not share your Ring account password with anyone. No Ring ...

  • Canceling, Returns, Missing Items, Delivered not Received, and Ring Shipping Policies

    Can I cancel my order?  Yes, you can follow the process outlined below to cancel an order on your own within 45 minutes of placing the order. After 45 minutes, cancelations are no longer possible as your order will already have been sent to our fulfillment center. You will have to wait until the ...

  • What to do After the Theft of Your Ring Device

    Ring has a theft procedure and policy in place that will help you get a free replacement Ring device as quickly as possible after your Ring device has been stolen. The remainder of this article contains the steps you should follow.  Immediately report the theft to the police. Before you do anyth...

  • How to Recycle your Ring Device

    This article explains how to remove a device from your Ring account and gives tips for recycling Ring devices that are no longer in use. Recycling used electronics reduces electronic waste (e-waste) and helps the environment. Thank you for taking proactive steps to reduce your e-waste footprint....

  • Deactivating a Ring Doorbell or Security Camera

    Important: This article/feature is specifically for participants in a trial program. If you are not a part of the trial program this feature is not available to you.  Deactivating a Ring doorbell or security camera means that you’re allowing a transfer of ownership, so the device can be used by s...

  • Amazon Home Security Trade-in Program Information

    If you have older security devices and are looking to upgrade them to the latest and greatest version, the Home Security Trade-in Program from Amazon will help. By using the program you can take an eligible device from Ring, Blink, or other companies and trade them in for an Amazon gift card and ...

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