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Creating a Ring Account
Learn how to create a free Ring account to manage your home security. Setting up your Ring account Download the Ring app.Before you get started, make sure to download the Ring app from your app store on your phone or tablet. You can also visit Ring.com/app on your mobile device's browser window....
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Shipping Your Replaced Device Back to Ring
Learn how to ship your recently replaced Ring device back to Ring. Replacing your in-warranty Ring device If you contacted our Customer Support Team and they determined that your in-warranty Ring device needs to be replaced, here's what happens next: Your replacement device order is processed. ...
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Tracking your Ring.com order
How to find your Ring tracking number and track your order. When you purchase from Ring.com, you’ll receive email notifications with shipping information and/or more details about your order (usually within 2-3 days). Tap the button or link in the email to take you to the tracking page where you ...
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Ring Video Doorbell (2nd Generation) Recall
The video doorbell’s battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards. This recall involves Ring Video Doorbell (2nd Generation), model number 5UM5E5 smart doorbell cameras. Only Ring Video Doorbell (2nd Generation) models with certain serial ...
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How Ring protects your accounts from a third party (non-Ring) data breach
Privacy, security, and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. If you’ve received a message that the password you use for your Ring account has been compromised and you need to immediately change it, that’s because Ring det...
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Ring Devices Software Security Updates
Ring Cameras, Ring Doorbells, Ring Alarm Base Station, Ring Smart Lighting Bridges and Ring Chimes receive guaranteed software security updates until at least four years after the device is last available for purchase on our websites.The security of your device is a top priority. Your Ring Camera...
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Keeping Your Ring Account Secure
Learn tips to help keep your Ring account secure. Ring account security tips Customer trust is important to us and we take the security of our devices and services extremely seriously. We highly encourage all Ring users to follow these security best practices to ensure your Ring account stays sec...
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Cancellations, Returns, Missing Items, and Ring Shipping Policies
Can I cancel my order after placing it? You can cancel an order on your own within 45 minutes of placing it. After that timeframe, cancellations are no longer possible as your order will already have been sent to our fulfillment center. You will have to wait until the item is delivered, then r...
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Recycling your Ring Device
Learn how and where to recycle your Ring device and other e-waste. Getting your Ring device ready to recycle Recycling used electronics reduces electronic waste (e-waste) and helps the environment. Thank you for taking proactive steps to reduce your e-waste footprint. Before recycling your devic...
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Deactivating a Ring Doorbell or Security Camera
Important: Make sure your Ring app is updated to the latest version and follow the instructions at the bottom of this page to see if the deactivate feature is available to you. Please read all of the instructions BEFORE deactivating your device to prevent losing access to controls in the Ring ap...
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Amazon Home Security Trade-in Program Information
If you have older security devices and are looking to upgrade them to the latest and greatest version, the Home Security Trade-in Program from Amazon will help. By using the program you can take an eligible device from Ring, Blink, or other companies and trade them in for an Amazon gift card and ...
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How to Take Over or Change Ownership of a Ring Device
If you're trying to set up a Ring video doorbell or security camera in the Ring app and the device appears to be registered to someone else, use the suggestions below to get ownership. First, make sure you have the latest version of the Ring app to see if you can initiate the device transfer in ...