Support Center
Accessories
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Ring Chime (2nd Generation) Information
The Ring Chime (2nd Generation) is an updated version of the Ring Chime (1st Generation). In addition to a stylish new design Ring Chime's 2.4 GHz wifi connectivity will help you get notification for any and all of your Ring devices. This article will cover commonly asked questions about the Chi...
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Setting Up Your Ring Chime (1st generation) in the Ring App
Setting up your Ring Chime in the Ring app is simple. Simply scroll down for a step-by-step guide. One - Download the Ring App To download the Ring app: On your mobile device, go to: App Store (for iOS devices) Google Play Store (for Android devices). Two - Create or Log in to Your Account If ...
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How to Link your Ring Devices to a Chime or Chime Pro (1st generation)
The Chime and Chime Pro are plug-in devices that provide audible alerts whenever motion is detected or a doorbell’s button is pressed. The difference between the Chime and Chime Pro is that the Chime Pro is a wifi extender, in addition to providing audible alerts inside your home. Before you lin...
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How to Set Up Holiday Chime Tones for your Ring Doorbell
The Ring Chime includes a feature that allows you to select from a variety of Chime Tones from within the Ring app to alert you for both Ring and Motion Alerts. Choosing Your Ringtones To select your ringtones: Open the Ring app. Tap the three lines on the top left of the Dashboard. Tap Devi...
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Ring Chime (1st Generation) Information
Note: This article is for the Ring Chime (1st Generation) or Ring Chime Pro (1st generation) product. The Ring Chime and Ring Chime Pro (1st generation) are no longer being sold on Ring.com. Use this article only if you have a Ring Chime or Ring Chime Pro (1st generation). More information on th...
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Download the Manual - Ring Chime (1st generation)
Ring products are designed for easy setup and use. To find the user manual for your Ring Chime in your language, select it in the list below. Click here for the English version of the manual.
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Chime Pro (2nd Generation) Warranty, Safety, and Legal Information
For North America IMPORTANT PRODUCT INFORMATION Safety and Compliance Information. Use Responsibly. Read all instructions and safety information before use. SAFETY INFORMATION FAILURE TO FOLLOW THESE SAFETY INSTRUCTIONS COULD RESULT IN FIRE, ELECTRIC SHOCK, OR OTHER INJURY OR DAMAGE. Chime Pro i...
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Ring Chime Pro (2nd Generation) Information
The Ring Chime Pro (2nd Generation) is an updated version of the Ring Chime Pro (1st generation) wifi extender. In addition to a stylish new design with a built-in nightlight, the Ring Chime Pro (2nd generation) boasts dual-band 2.4 GHz and 5 GHz wifi connectivity and guided feedback during setup...
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Setting Up Your Ring Chime Pro (2nd Generation) to Work with a Ring Device
To learn how to set up a Chime Pro and connect it to your Ring device, please follow the instructions below. 1. Download the Ring app and Create a Ring Account iOS (iPhone/Apple) Android Note: You might need to create an iCloud account for iOS (iPhone) or a Google Play account for Android use...
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Using Chime Pro Placement Test to optimize your wifi
The Ring Chime Pro has a built-in wifi extender to boost your network for all your Ring doorbells and cameras. It’s important to install your Ring Chime Pro in a location where it gets a strong wifi signal from your router yet is able to extend a strong signal to your doorbells and cameras. The C...
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How to Use Chime Snooze
Your Ring app will allow you to disable audio alerts from a Ring Chime or Chime Pro for a pre-set length of time. This Chime Snooze feature lets you silence your Chime speakers temporarily when needed without editing the Chime settings for all of your devices. In order to use Chime Snooze, follow...
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Troubleshooting Your Ring Chime Pro (2nd generation) and Understanding Light Patterns
See Ring Chime and Chime Pro Light Patterns The Ring Chime Pro is a combination wifi extender and internal doorbell that only works with Ring devices and works best with devices that won’t be moved frequently, like a doorbell or stationary security camera. Most other wifi extenders are designed t...
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Hardwired Kit for Cameras Installation Guide
Hardware included: Tools needed: Shut off power at the breaker. Note: If your power system is classified as OVC Ill, please check the building "Distribution Panel", Ex switch panel has an installed Surge Protectors. Ensure that the surge protector is a UL 1449 certified Surge Protector to redu...
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Optimized Battery Charging to Reduce Battery Aging
You can help extend the longevity of your camera and doorbell batteries by not keeping them fully charged all the time. Ring is helping you do this by setting a charging limitation for all solar-powered doorbells and cameras, and plug-in and wired devices that also take a Quick Release Battery Pa...
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What is Cool Down Mode?
Code: W6-01 Extreme temperatures and other conditions may cause your Ring video doorbell or security camera to overheat. When this happens, you’ll see an error message in your Ring app that says (Your Device) is in Cool Down Mode. For tips on how to prevent your Ring devices from overheating, ...
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How to Use Orro Switch and Ring Video Doorbell together
You can use your Orro Switch to extend the notification sound your Ring Video Doorbell plays when it is pressed. The Orro Switch will play the doorbell’s sound in the room where the Orro Switch is installed. How to Connect your Ring Video Doorbell to Orro Open the Orro app. Select Doorbell from ...
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Device Compatibility List
Discover Ring devices compatible with Accessories like Quick Release Batter Pack, Solar Panels, Transformers, and more. Unsure if your device is compatible? Find out the name of your Ring device using the Ring app. Quick Release Battery Pack Video Doorbell 2, 3, 3 Plus, and 4 Battery Doorbell...
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Ring Plug-in Adapter (2nd Generation)
The Ring Plug-in Adapter (2nd Generation) is designed to convert battery-powered Ring Video Doorbells to run off of line current. It can also be used in place of a direct power connection with the Ring Video Doorbell Pro, Ring Video Doorbell Pro 2, and Video Doorbell Wired.. The following artic...
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ConnectMeBetter Information
Ring has partnered with ConnectMeBetter to help sell and install select Ring products in your home in select markets across the US. ConnectMeBetter provides in-person sales, education, and installation support. To see if ConnectMeBetter is offering sales and installation in your area, please call...
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OnTech Professional Installation for Ring Products
OnTech Smart Services provides installation support for select Ring products, with coverage in every US zip code, including Alaska and Hawaii. Visit ontechsmartservices.com/ringinstall to see which Ring devices can be installed and book your installation appointment. FAQs What is OnTech?OnTech i...
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Amazon Home Services Installation
Ring is proud to partner with Amazon Home Services (AHS) to help fully install Ring products in your home. Regardless of the Ring product you would like to have installed, AHS professionals can get the job done quickly and correctly. This article answers questions regarding Ring's partnership wit...
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Amazon Sidewalk Compatible Devices
See which Ring and Echo devices are compatible with Amazon Sidewalk as bridge devices. What is Amazon Sidewalk? Amazon Sidewalk is a US-only shared network that helps wifi devices work better. Sidewalk bridges are devices that share a portion of your internet to enhance Sidewalk's encrypted low-b...
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Turning the Amazon Sidewalk Feature On or Off
Learn how to adjust your Amazon Sidewalk feature setting online and in the Ring app. What is Sidewalk? Amazon Sidewalk is a shared network that helps Ring devices stay online even when your internet is out. Sidewalk defaults to enabled on Sidewalk compatible devices unless you have previously tu...
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Amazon Sidewalk Information
Learn all about Amazon Sidewalk and how you can help your community by owning a Sidewalk compatible device. What is Amazon Sidewalk? Amazon Sidewalk is a US-only shared network that helps devices stay connected. Operated by Amazon at no charge to customers, Sidewalk can: Help simplify new devi...
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Amazon Sidewalk Bridge Pro by Ring Setup Guide
Welcome to the setup and installation instructions for Amazon Sidewalk Bridge Pro by Ring – the professional-grade bridge for businesses, municipalities, universities, and public services that helps extend connectivity to compatible Amazon Sidewalk devices in communities. This device must be inst...
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Ring's X Line Product Information
The X Line of products consist of bundles of existing Ring devices and services designed with the professional installer in mind. Each bundle is built around a Ring doorbell or security camera and includes a Ring Protect Lifetime Basic Plan along with a three-year limited warranty. This article w...
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X Line Protect Lifetime Basic Plan and Warranty information
The X Line of products is a bundle of Ring devices and services designed with the professional installer in mind. Each bundle is built around a premium Ring doorbell or security camera and includes a Ring Protect Lifetime Basic Plan along with a three-year limited warranty. What is the Ring Prote...