Support Center
App Support
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Confirming Your Address
Why do I need to confirm my address? To enable new features for your Ring products, it's important that your address info is current and that any duplicate addresses are removed. What does this do for me? This enables new security features and makes setting up future Ring devices faster and easie...
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Wifi Security: Help Keep Your Home Wifi Network and Ring Devices Safe
Code: P7-02 It’s always a good idea to keep your home wifi network secured with a password. In fact, for your safety, you should not connect your Ring products to networks without one. But there’s more to wifi security than a simple password. There are a few different standards your router coul...
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Mobile Device Compatibility and the Ring App
Learn how to keep your Ring app and mobile device's operating system up-to-date. Update your mobile device to latest operating system Whether you are using Android or Apple, we recommend to update to the latest operating system (OS) on your phone and tablet to better protect your mobile devices a...
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How to Use Privacy Features in the Ring App
Privacy is foundational to Ring, and we’re always working to help our customers keep their accounts and information safe. We also strongly encourage our customers to respect their neighbors’ privacy and comply with any applicable local and national laws when using their Ring device. Below, we out...
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Help Protect Your Personal Data Privacy and Security
Your personal data privacy and security is a priority. Learn how to help safeguard your personal information. Ring will never ask you for your password At Ring, we’ll never ask you for information like your account password or entire credit card number. We do ask you for some information to verif...
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Welcome to the Ring App
Welcome to Ring!Whether you've just purchased your first Ring product or you're a long-time neighbor, congratulations on adding to the ring of security around your home! The following article covers some basic information that will get you up and running quickly. First you'll need to set up your ...
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Using Live View
Live View lets you stream real-time video from your Ring doorbells and security cameras on the Ring app or on Ring.com without a Ring Protect subscription. Both account owners and Shared Users can access Live View. If you have a Ring Protect subscription, you can get video recordings of Live View...
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Managing Your Authorized Logged-In Devices
Learn how to manage which devices are logged in and authorized to access your Ring account. Get to know Authorized Client Devices In Control Center, you can manage the phones, tablets, and computers that are authorized to log in to your Ring account. Each time you successfully log in to Ring wit...
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Account Management in Control Center
Learn how to update your Ring account information like your name, email, phone number, password and more. Get to know Account Management With Account Management, you can manage your Ring account information: how your name appears in your account, change your phone number, update your email, and ...
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Changing Your Name in Your Ring Account
Learn to update how your name appears in your Ring account. Updating your Name You can change or update your name in the Ring app or your account at Ring.com. From the Ring app: Open the Ring app. Tap the menu (☰) and scroll down to Control Center. Tap Account Management. Under Name, tap Updat...
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Account Verification in Control Center
Learn all the ways you can verify your account when signing in to Ring, or when speaking to Customer Support. Get to know Account Verification With Account Verification, you can choose how you want to receive your 6-digit verification code whenever you sign in to the Ring app or your account at...
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Using the Ring Live View Widget
Learn how to add Live View widgets to your phone or tablet's home screen. Get to know Live View widgets With Ring Live View widgets, you can access Live View on your Ring video doorbells and security cameras with just a tap, right from the home screen of your smartphone or tablet. Ring Live View...
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Solving Connection Issues with Your Ring Device
Learn the top reasons why your Ring device may be having wifi connection issues. Most common causes for connection errors If your Ring device is having trouble connecting, the Ring app will show an error with a code that will help you with your issue. Here are a few top reasons for poor connecti...
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How to Fix Invalid Location Coordinates in the Ring App
In the Ring app, zero coordinate locations (0x0) are not valid. To ensure your Ring app features are functioning properly, please add a valid address for your location. Zero coordinate locations may cause the following issues in the app: The time zone is undefined for a user’s location. Map Vie...
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How to Keep Your Mobile Device and Ring App Updated
It’s important to keep your mobile device(s) updated and your Ring app updated so you get the most benefits from your technology. The easiest way to keep your mobile device(s) and Ring app updated is to set up automatic updates in your mobile device settings. 1. Set Up Automatic Updates for your ...
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How to Troubleshoot Map View
If you haven't set up Map View, use this link for step-by-step instructions. To use Map View, you'll need to: Have the latest version of the Ring app. Enable the Ring Alexa Skill. If you don't turn on the Alexa Skill feature, your app will display an error. Add Alexa-Connected devices to the ...
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What is Cool Down Mode?
Code: W6-01 Extreme temperatures and other conditions may cause your Ring video doorbell or security camera to overheat. When this happens, you’ll see an error message in your Ring app that says (Your Device) is in Cool Down Mode. For tips on how to prevent your Ring devices from overheating, ...
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Changing the Phone Number for Your Ring Account
Learn how to update the phone number on file for your Ring account. Updating your Ring account Phone Number You can change your phone number in the Ring app or your account at Ring.com. When entering your new phone number, double check you've typed it correctly. I want to change the phone number ...
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How to Set Up Alexa Person and Package Announcement
Ring device owners with a Ring Protect subscription can opt in to Person and Package Announcements to get Alexa Person and Package Detection Announcements to get automatic live view of your Ring camera feed on your Echo Show, Fire TV, or Fire Tablet, a voice announcement, and a mobile push notif...
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Helping Your Ring Devices Work With Alexa
Make your home smarter by getting your Ring devices to work with your Amazon Alexa-enabled device. Ring devices are compatible with Alexa-enabled devices such as Echo Show, Echo Spot, Echo Dot, Fire Tablets (7 and above), Fire TV (2 and above), Fire TV Cube (1 and above), Fire TV Stick 4K,...
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Control Your Ring Doorbell or Security Camera with Alexa
To connect and control a Ring video doorbell or security camera with a compatible Alexa-enabled device, you’ll need to add Ring as a skill in your Alexa app. Then you’ll be able to give voice commands for your Ring device(s), including doorbells and cameras, as well as watch live videos from them...
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Creating a Routine with Alexa and your Ring Device
Routines are a series of commands you can set your Alexa to perform when it is connected to a Ring device (such as a doorbell or security camera), usually triggered by an event such as motion detection. Routines follow a simple formula: when this happens (for example, your doorbell detects motio...
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Ring Supported Alexa-enabled Devices
Connecting Ring Devices with Alexa is a simple process. To accomplish this, you’ll need to add Ring as a skill in your Alexa app. Once this is accomplished, you’ll be able to use a variety of Alexa-enabled devices with your Ring devices. What follows is a list of Alexa-enabled devices compatible ...
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Using your Echo devices as a Smart Lighting Bridge
If you have an Amazon Echo (4th gen) or an Echo Show 10 (3rd gen) and are an advanced user of Ring technology, your ability to coordinate your Ring Smart Lighting has expanded thanks to the device’s built-in Ring Bridge. Note: Amazon Echo Dot is not compatible as a Ring Bridge. This article will ...