What to Know
  • Custom Event Alerts (Coming Soon)

    Custom Event Alerts is a new feature coming to Ring Protect subscribers in 2022. With Custom Event Alerts, your Ring Spotlight Cam Battery can learn to identify when an object is in a specific state in its field of view. For example, you can set Custom Event Alerts for your front gate and teach y...

  • Welcome to the Ring App

    Welcome to Ring!Whether you've just purchased your first Ring product or you're a long-time neighbor, congratulations on adding to the ring of security around your home! The following article covers some basic information that will get you up and running quickly. First you'll need to set up your ...

  • Downloading and Updating the Ring App

    Updating the Ring App on your Mobile Device If you want to ensure that you have the latest version of the Ring app so that you can get the most out of your Ring devices, use one of the links below to get updates.   Note: If you want to see what version of the app you have, open the Ring app on yo...

  • Visual Guide to the Ring App

    Welcome to Ring! Whether you've just purchased your first Ring product or you're a long-time neighbor, congratulations on adding to the security around your home! Now that you've downloaded the Ring app, it’s time for a guided tour of the command center for all your Ring products. With the Ring a...

  • Ring Control Center Information

    The Ring Control Center in the Ring app enables you to view and manage: Account Control Community Control Privacy Information To access the Ring Control Center in the Ring app: Tap the three lines on the top left Tap Control Center From Control Center you can scroll to see various options ...

  • Rapid Ring App Information

    The free Rapid Ring app, developed by Ring, is a companion to the original Ring app that allows for a faster response to notifications or to enable a Live View faster. You can use the Ring app and Rapid Ring app in conjunction with one another and don't have to worry about interference. You can d...

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How to Use
  • How to Get Package Alerts

    Package Alerts are now available on select Ring Video Doorbells and can alert you when there is a package in designated areas at your device. To start using Package Alerts, you will need a Ring Protect Pro subscription, a Ring Video Doorbell (2020) or a Ring Video Doorbell Pro 2. Not sure what Ri...

  • Device Registered to Someone Else Message During Setup

    If you get a message that your doorbell or security camera is registered to someone else during setup, follow the prompts in the Ring app to Learn More About Device Transfers. You can request a transfer from the original/registered owner. If you do not see prompts in the Ring app to initiate a de...

  • How to Generate an Alternate Verification Code for your Ring Account

    Generating a verification code from a previously signed-in device When you attempt to sign in to a Ring account from a device or browser you’ve never used before, you need to generate a verification code from a previously signed-in device. This is an added security measure to help keep your Ring ...

  • How to Download and Use an Authenticator App

    What is an Authenticator App? Authenticator apps are installed on mobile devices, PCs, and laptops and are used as a part of an online safety and security process called Two-Step Verification. The purpose of Two-Step Verification is to protect you from unauthorized logins into your Ring account. ...

  • Offline Delivery Feature Using Amazon Key

    Linked cameras will record your in-garage delivery if you have a Ring Protect subscription. The recordings will be available in your Ring app timeline after the driver delivers your package. It is recommended for you to enable the Offline Delivery setting, when you’re linking your security camera...

  • Using your Ring App for Amazon In-Garage Deliveries

    This article will explain what Key by Amazon In-Garage Delivery is, and how to use it with the Ring app. What is Key by Amazon In-Garage Delivery?Key by Amazon In-Garage Delivery is a secure, convenient, contactless way to receive Amazon packages. It allows Amazon drivers to place your deliveries...

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How to Fix
  • Helpful DIY Solutions for Common Problems

    Here are some step-by-step solutions you can use now and in the future from the Ring Help Center.     Wifi and Setup Problems Top Articles  How to Reconnect to Wifi or Change Your Wifi Network Can't Connect to Ring Network During Setup In App Setup Failing Repeatedly   Live View and Notifica...

  • How to Check Your Mobile Device Internet Connection

    Check Your Internet Connection iPhone - Apple iPad - Apple  Android - mobile device or tablet How to Turn Airplane Mode On/Off iPhone - Apple iPad - Apple Android - mobile device or tablet How to Remove a VPN Network iPhone/iPad - Apple   Android - mobile device or tablet

  • How to Change Router Channels

    Wifi routers broadcast signals in the 2.4 and 5 GHz frequency. A 2.4 GHz connection travels further at a lower speed. A 5 GHz frequency provides faster speeds at a shorter range.Both 2.4 GHz and 5 GHz frequencies are also divided into numerically labeled channels. These channels are similar to la...

  • Chime and Chime Pro (1st and 2nd generation) can no longer be connected across Locations

    The Ring Chime and Chime Pro (1st and 2nd generations) products will soon be dedicated to their home Locations. Locations (identified by different addresses) allow you to group your Ring devices by their physical location in the Ring app. This means that, later in 2021, a Ring camera at Ring Loca...

  • Geofence troubleshooting

    If you’re having problems with Geofence, this article can help get you right back on track.  Geofence is not working consistently for me. How can I troubleshoot? Many issues with Geofence can be resolved by checking and modifying your mobile device’s settings because the feature depends on your i...

  • Audio and Sound Issues Troubleshooting Guide

    If you’ve been having audio and sound issues with your Ring app or a Ring device, when you’re trying to use Live View, the following troubleshooting steps should help you get your device and app back to normal. If you’re having an issue with sound, try the following: Check your mobile device to ...

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Ring & Alexa
  • Using your Echo devices as a Smart Lighting Bridge

    If you have an Amazon Echo (4th gen) or an Echo Show 10 (3rd gen) and are an advanced user of Ring technology, your ability to coordinate your Ring Smart Lighting has expanded thanks to the device’s built-in Ring Bridge. This article will answer commonly asked questions concerning setting up and ...

  • Alexa Greetings

    Alexa Greetings is an optional voice service available to Ring Protect Plan subscribers (only available in the US) with compatible versions of the Ring Video Doorbell Pro. Alexa Greetings, which is being rolled out to Ring neighbors in stages, allows Alexa greet visitors, take messages and provid...

  • Alexa Guard and Alexa Guard Plus

    Alexa Guard Alexa Guard is a free feature available for supported Amazon Echo devices that can detect the sound of smoke alarms, carbon monoxide alarms, or glass breaking when you set Guard to Away mode. Alexa can send you Smart Alerts, via notifications to your mobile device. To learn more about...

  • What to do if your Ring and Alexa Features Stopped Working

    If you’ve already enabled the Ring Skill in your Alexa app, but it stopped working, you may be having a connectivity issue. If auto live view or Live View is not connecting, follow the steps below to resolve the problem. This procedure will disable and then re-enable the Ring Skill but your Ring ...

  • Ring Alexa Skill Stopped Working

    If you’ve already enabled the Ring Skill in your Alexa app, but it stopped working, you may be having a connectivity issue. If auto live view or Live View is not connecting, follow the steps below to resolve the problem. This procedure will disable and then re-enable the Ring Skill but your Ring ...

  • Helping your Ring Devices work with Alexa

    Make your home smarter by getting your Ring devices to work with your Amazon Alexa-enabled device! Follow the links below for more information on using Alexa with Ring! Ring devices are compatible with Alexa-enabled devices such as Echo Show, Echo Spot, Echo Dot, Fire Tablets (7 and above)...

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