What to Know
  • Ring Control Center Information

    The Control Center in the Ring mobile app enables Ring users to see and manage their authorized mobile, desktop and tablet devices, third-party services linked to their Ring accounts, and enables neighbors to opt out of receiving video requests in areas where local police have joined the Neighbor...

  • How to Set Up Video End-to-End Encryption (E2EE)

    Privacy, security, and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. Video End-to-End Encryption (E2EE) is an opt-in feature that adds additional layers of protection to video and audio recordings made by compatible enrolled Ring...

  • Understanding Video End-to-End Encryption (E2EE)

    Privacy, security, and user control are foundational to Ring. That’s why we’re always looking for ways to help keep your account secure. Video End-to-End Encryption (E2EE) is an opt-in feature that adds additional layers of protection to video and audio recordings made by compatible enrolled Ring...

  • Understanding Quick Controls

    We’re always working to improve the Ring app so it’s easy and convenient to use. Quick Controls is a feature in the Timeline that will allow you to see the current status of multiple devices at a quick glance.    This article will detail all the information you need about Quick Controls.  What ar...

  • Authorizing a mobile device or browser by generating a verification code

    At Ring we take your privacy and data security seriously. We are introducing a new security procedure for authorizing new devices or browsers. This article will walk you through that process as well as explain the benefits of this new account security feature.  I tried to sign in to my Ring accou...

  • Changing your method of receiving a verification code from email to text message

    At Ring we take your privacy and account security seriously. We are strongly urging you to change your Two-Step Verification One-Time Passcode method from email to text message. Text message delivery of the verification code helps you maintain control of your Ring account in case something happen...

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How to Use
  • Adjust the Video Recording Length for Wired Devices

    Ring devices have been designed so that they’re customizable for your lifestyle and security needs. Personalizing the appropriate Video Recording Length for your hardwired doorbells and cameras is a big part of incorporating Ring devices into your home. The length of time that you choose represen...

  • Understanding and Adjusting Your Video Storage Time

    The Ring Protect Plan is an optional subscription plan that allows you to store videos in your Ring account. In the US, Video Storage Time has been set at a default of 60 days. That means a video would remain in your account for 60 days from the initial recording date. In the UK and Europe, the d...

  • Understanding low battery notifications

    With a battery-operated Ring camera or doorbell, nothing’s more important than keeping your battery charged and your device operational. That’s where your Ring app can help by providing low battery notifications and contextual battery tips.  The remainder of this article will explain how to under...

  • Managing Your Devices Using App Shortcuts

    The dashboard of your Ring App can help you better control your Ring devices with the help of shortcuts. This article will answer commonly asked questions about shortcuts. What are shortcuts? Shortcuts are tiles that appear on the dashboard of the Ring app. Some of these shortcuts can take you t...

  • Disabling the Audio Recording on your Ring Device

    One of the privacy features on Ring devices allows you to disable the audio streaming and recording functions of your device.   If you would like to disable your device's audio, do the following:  Open up your Ring app. Tap the three lines on the top left. Tap Devices. Select the device you woul...

  • Adjust the Video Recording Length on Your Battery Powered Devices

    Your Ring app gives you the power to control how long your Ring devices record events, even if you don't respond to notifications. By lowering or raising your video recording length you can choose a longer time to see more of each event or less recording time in order to preserve battery life.  T...

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How to Fix
  • Audio Issues Troubleshooting Guide

    If you’ve been having audio issues with your Ring app or a Ring device, when you’re trying to use Live View, the following troubleshooting steps should help you get your device and app back to normal. If you’re having an audio issue, try the following: Check your mobile device to make sure that ...

  • Poor Quality Video Image and Adaptive Video Play

    When it comes to video playback on your Ring app's Timeline, speed is important. You need an image of what's happening in front of your camera as quickly as possible. That's why the Ring App comes with an Adaptive Video Play feature. This article will explain what Adaptive Video Play is and what ...

  • Poor Quality Video Image and Adaptive Video Play

    When it comes to video playback on your Ring app's Timeline, speed is important. You need an image of what's happening in front of your camera as quickly as possible. That's why the Ring App comes with an adaptive video play feature. This article will explain what Adaptive Video Play is and what...

  • Improving your Ring Device Connectivity

    This article includes suggestions to help you set up your Ring device with the best possible connectivity and speed.  My internet is normally good, but the connectivity of my Ring device is still weak  It’s important to remember that the internet speed coming to your house is not the same as the ...

  • AdGuard Causing the Ring App to Log Out

    Ring is aware that AdGuard, an ad-blocking app available on iOS and Android phones may cause your Ring app to spontaneously log out. This happens because the AdGuard software needs to intercept the communication between a server and an app in order to remove the ads. Ring security protocols inter...

  • Fixing Your Devices Falling Offline Repeatedly by Adjusting Your Router

    Warning! - The solutions offered in this article require using the advanced features of your wifi router. Be sure you are comfortable using these features before trying any of these solutions. If your devices are continually falling offline, the problem is almost always related to poor wifi conn...

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Ring & Alexa
  • Alexa Guard and Alexa Guard Plus

    Alexa Guard Alexa Guard is a free feature available for supported Amazon Echo devices that can detect the sound of smoke alarms, carbon monoxide alarms, or glass breaking when you set Guard to Away mode. Alexa can send you Smart Alerts, via notifications to your mobile device. To learn more about...

  • What to do if your Ring and Alexa Features Stopped Working

    If you’ve already enabled the Ring Skill in your Alexa app, but it stopped working, you may be having a connectivity issue. If auto live view or Live View is not connecting, follow the steps below to resolve the problem. This procedure will disable and then re-enable the Ring Skill but your Ring ...

  • Helping your Ring Devices work with Alexa

    Make your home smarter by getting your Ring devices to work with your Amazon Alexa-enabled device! Follow the links below for more information on using Alexa with Ring! Ring devices are compatible with Alexa-enabled devices such as Echo Show, Echo Spot, Echo Dot, Fire Tablets (7 and above)...

  • Using Amazon Alexa to Monitor and Replace Your Smart Lights Batteries

    Part of a good home security system is making sure all of its components are powered properly. That gets a little bit easier if you have Alexa monitors and replaces the batteries in your Smart Lights or Ring Alarm contact sensors and motion sensors. Don't worry about batteries running out again, ...

  • Integrating Amazon Alexa-supported Devices with Ring Devices

    Connecting Ring devices to your Alexa-supported device such as Echo Show, FireTV, and Fire tablets is a simple process. To accomplish this, you’ll need to add Ring as a skill in your Alexa app. As a result, you’ll be able to direct your Ring device(s) with voice commands, as well as watch live vi...

  • Using Alexa to control your Ring Doorbell or Security Camera

    Connecting and controlling a Ring video doorbell or security camera with an Alexa-enabled device is a simple process. To accomplish this, you’ll need to add Ring as a skill in your Alexa app. As a result, you’ll be able to direct your Ring device(s) with voice commands, as well as watch live vide...

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