Why do I need to confirm my address? To enable new features for your Ring products, it's important that your address info is current and that any duplicate addresses are removed. What does this do for me? This enables new security features and makes setting up future Ring devices faster and easie...

Code: P7-02 It’s always a good idea to keep your home wifi network secured with a password. In fact, for your safety, you should not connect your Ring products to networks without one. But there’s more to wifi security than a simple password. There are a few different standards your router coul...

Follow these best practices to get the newest Ring app features on your phone or mobile device: Make sure your device is compatible with the newest version of the apps you use Keep your Ring app up-to-date Regularly update your mobile devices’ operating system 1. Make sure your device is comp...

Privacy is foundational to Ring, and we’re always working to help our customers keep their accounts and information safe. We also strongly encourage our customers to respect their neighbors’ privacy and comply with any applicable local and national laws when using their Ring device. Below, we out...

Your personal data privacy and security is a priority. Here are some ways you can help safeguard your personal information. Cybercriminals may try to trick you into giving them personal information through an email, a phone call, or a text message. At Ring, we’ll never ask you for information lik...

Custom Event Alerts is a new feature for Ring Protect subscribers, which allows the Ring Spotlight Cam Battery to identify when an object is in a specific state in the camera’s field-of-view. Your camera won't know what the objects are, but it can learn the difference between two states, such as ...

How to adjust the volume on your video doorbell Tap on the three lines (≡) on the top left corner of your Ring app. Tap Devices. Select your video doorbell. Tap Device Settings. Tap General Settings. Tap Volume Settings.  Adjust the volume slider for the Device Speaker (Two-Way Talk). Or, adjus...

Jump to:  What is Map View? What You Need to Know to Use Map View How to Set Up Map View Changing Locations Using Map View Troubleshooting Map View  What is Map View?  Map View allows you to pin your video doorbells and security cameras on a map, and see them at a glance from an overhead view in...

Bird's Eye Zones allows you to create customized aerial-based motion zones, using radar technology, that can work with your camera's motion zones for more precise alerts. If your radar-enabled device detects motion in a Bird's Eye Zone and also in one of your camera's motion zones, a motion event...

If your Ring doorbell or security camera is not working properly, you can try rebooting the device in the Ring app. You will not lose any information in your Ring account using this process. However, your device must be online (connected to wifi, battery charged and/or wired properly) in order fo...

This article explains how to recover access to your Ring account without having to call Customer Support. The process involves 5 simple steps to securely verify your identity and generate a new verification code. All you need is your mobile device or web browser, your government-issued ID documen...

Using Dark Mode in the Ring app helps reduce eye strain, improve readability and can extend your mobile device's battery life. Dark Mode  You'll need: The latest version of the Ring app to use Dark Mode The latest version of your mobile device operating system.  Ring App Use this link to make s...

In the Ring app, zero coordinate locations (0x0) are not valid. To ensure your Ring app features are functioning properly, please add a valid address for your location. Zero coordinate locations may cause the following issues in the app: The time zone is undefined for a user’s location. Map Vie...

It’s important to keep your mobile device(s) updated and your Ring app updated so you get the most benefits from your technology. The easiest way to keep your mobile device(s) and Ring app updated is to set up automatic updates in your mobile device settings. 1. Set Up Automatic Updates for your ...

If you haven't set up Map View, use this link for step-by-step instructions. To use Map View, you'll need to:  Have the latest version of the Ring app. Enable the Ring Alexa Skill. If you don't turn on the Alexa Skill feature, your app will display an error. Add Alexa-Connected devices to the ...

Code: W6-01 Extreme temperatures and other conditions may cause your Ring video doorbell or security camera to overheat. When this happens, you’ll see an error message in your Ring app that says (Your Device) is in Cool Down Mode. For tips on how to prevent your Ring devices from overheating, ...

Change Phone Number In the Ring App Tap the three lines (☰) on the top left Tap Control Center on the side menu Under Account Control, tap Account Management Under Personal, tap Update next to your Phone Number For your security, you may be asked to verify your account Type in your new phone num...

  If the view from your Ring Stick Up Cam is upside-down or rotated, the camera is mounted incorrectly to a wall or ceiling. Remounting your camera in the correct position will fix the issue.     Why Correct Installation Is Important For Normal Operation To ensure normal operation, all Ring devi...

Ring device owners with a Ring Protect subscription can opt in to Person and Package Announcements to get Alexa Person and Package Detection Announcements to get automatic live view of your Ring camera feed on your Echo Show, Fire TV, or Fire Tablet, a voice announcement, and a mobile push notif...

Make your home smarter by getting your Ring devices to work with your Amazon Alexa-enabled device! Follow the links below for more information on using Alexa with Ring. Ring devices are compatible with Alexa-enabled devices such as Echo Show, Echo Spot, Echo Dot, Fire Tablets (7 and above)...

To connect and control a Ring video doorbell or security camera with a compatible Alexa-enabled device, you’ll need to add Ring as a skill in your Alexa app. Then you’ll be able to give voice commands for your Ring device(s), including doorbells and cameras, as well as watch live videos from them...

Routines are a series of commands you can set your Alexa to perform when it is connected to a Ring device (such as a doorbell or security camera), usually triggered by an event such as motion detection. Routines follow a simple formula: when this  happens (for example, your doorbell detects motio...

Connecting Ring Devices with Alexa is a simple process. To accomplish this, you’ll need to add Ring as a skill in your Alexa app. Once this is accomplished, you’ll be able to use a variety of Alexa-enabled devices with your Ring devices. What follows is a list of Alexa-enabled devices compatible ...

If you have an Amazon Echo (4th gen) or an Echo Show 10 (3rd gen) and are an advanced user of Ring technology, your ability to coordinate your Ring Smart Lighting has expanded thanks to the device’s built-in Ring Bridge. Note: Amazon Echo Dot is not compatible as a Ring Bridge. This article will ...