What to Know
  • Ring Control Center Information

    The Ring Control Center in the Ring app enables you to view and manage: Account Control Community Control Privacy Information To access the Ring Control Center in the Ring app: Tap the three lines on the top left Tap Control Center From Control Center you can scroll to see various options ...

  • Ring and access to your phone contacts

    The Ring app is requesting access to my phone's contact list. Why does Ring need this access?Ring will only ask for access to your phone's contact list when you install a Ring Alarm system. To simplify the setup process, Ring Alarm will ask for permission to access your contact list during setup....

  • Desktop apps not supporting new devices.

    As of February 17, 2021, Ring's Windows and Mac and desktop apps are no longer receiving updates for new devices and features. Unsupported devices and features for Windows and Mac include - but are not limited to - the following: * Video Doorbell Wired Ring Video Doorbell Pro 2 Ring Video Doorbe...

  • Live View for Ring Doorbells and Security Cameras

    The Live View feature for your Ring doorbell or security camera is available through your Ring app. Live View allows you to see what's happening outside your door and around your home. To access Live View, you can open your Ring app and tap on an image from one of your Ring devices. New navigatio...

  • Bird's Eye View information

    With Bird's Eye View you can get an aerial map view of motion events around your home and clearly see the path that visitors take when visiting your property. This article will answer commonly asked questions concerning the Bird's Eye View feature. What is Bird's Eye View?Bird's Eye View shows th...

  • Video End-to-End Encryption Technical Preview - Providing Feedback

    Video End-to-End Encryption is an advanced security option available to owners of compatible Ring devices.With this option enabled, your video content is encrypted with a unique generated by your Ring device, and this key is only shared with the mobile devices you select. Only you have the key to...

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How to Use
  • How to Generate an Alternate Verification Code for your Ring Account

    At Ring we take your privacy and data security seriously. We’re introducing a new account recovery process that enables you to sign in to your account, in the case that you are unable to receive your account verification code using a previous phone or phone number.If you’ve previously logged into...

  • How to Download and Use an Authenticator App

    What is an Authenticator App? Authenticator apps are installed on mobile devices, PCs, and laptops and are used as a part of an online safety and security process called Two-Step Verification. The purpose of Two-Step Verification is to protect you from unauthorized logins into your Ring account. ...

  • Offline Delivery Feature Using Amazon Key

    Linked cameras will record your in-garage delivery if you have a Ring Protect subscription. The recordings will be available in your Ring app timeline after the driver delivers your package. It is recommended for you to enable the Offline Delivery setting, when you’re linking your security camera...

  • Using your Ring App for Amazon In-Garage Deliveries

    This article will explain what Key by Amazon In-Garage Delivery is, and how to use it with the Ring app. What is Key by Amazon In-Garage Delivery?Key by Amazon In-Garage Delivery is a secure, convenient, contactless way to receive Amazon packages. It allows Amazon drivers to place your deliveries...

  • Alternate Methods to get a Ring Account Verification Code

    To help protect your account, we require Two-Step Verification. If you cannot sign into your Ring account with your usual Two-Step verification method, you can try an alternate method to get a verification code..   Control Center Verification Generate a code from a mobile device or b...

  • Ring Quick Replies

    Quick Replies is a smart doorbell feature available for most models of Ring doorbells, in the US and Canada. Quick Replies allows your visitors to interact with your Ring doorbell, even if you don’t answer your door. Think of it as an answering machine for your door. Quick Replies is being rolled...

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How to Fix
  • Geofence troubleshooting

    If you’re having problems with Geofence, this article can help get you right back on track.  Geofence is not working consistently for me. How can I troubleshoot? Many issues with Geofence can be resolved by checking and modifying your mobile device’s settings because the feature depends on your i...

  • Audio and Sound Issues Troubleshooting Guide

    If you’ve been having audio and sound issues with your Ring app or a Ring device, when you’re trying to use Live View, the following troubleshooting steps should help you get your device and app back to normal. If you’re having an issue with sound, try the following: Check your mobile device to ...

  • Poor Quality Video Image and Adaptive Video Play

    When it comes to video playback on your Ring app's Timeline, speed is important. You need an image of what's happening in front of your camera as quickly as possible. That's why the Ring App comes with an Adaptive Video Play feature. This article will explain what Adaptive Video Play is and what ...

  • Poor Quality Video Image and Adaptive Video Play

    When it comes to video playback on your Ring app's Timeline, speed is important. You need an image of what's happening in front of your camera as quickly as possible. That's why the Ring App comes with an adaptive video play feature. This article will explain what Adaptive Video Play is and what...

  • Improving your Ring Device Connectivity

      Is your Ring device successfully set up, but the connection is not stable, or your audio and video has poor quality?  This article will walk you through the necessary troubleshooting steps to improve your Ring device's connectivity.  Test your wifi connection  Ring devices require 2Mbps of uplo...

  • AdGuard Causing the Ring App to Log Out

    Ring is aware that AdGuard, an ad-blocking app available on iOS and Android phones may cause your Ring app to spontaneously log out. This happens because the AdGuard software needs to intercept the communication between a server and an app in order to remove the ads. Ring security protocols inter...

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Ring & Alexa
  • Using your Echo devices as a Smart Lighting Bridge

    If you have an Amazon Echo (4th gen) or an Echo Show 10 (3rd gen) and are an advanced user of Ring technology, your ability to coordinate your Ring Smart Lighting has expanded thanks to the device’s built-in Ring Bridge. This article will answer commonly asked questions concerning setting up and ...

  • Alexa Greetings

    Alexa Greetings is an optional voice service available to Ring Protect Plan subscribers (only available in the US) with compatible versions of the Ring Video Doorbell Pro. Alexa Greetings, which is being rolled out to Ring neighbors in stages, allows Alexa greet visitors, take messages and provid...

  • Alexa Guard and Alexa Guard Plus

    Alexa Guard Alexa Guard is a free feature available for supported Amazon Echo devices that can detect the sound of smoke alarms, carbon monoxide alarms, or glass breaking when you set Guard to Away mode. Alexa can send you Smart Alerts, via notifications to your mobile device. To learn more about...

  • What to do if your Ring and Alexa Features Stopped Working

    If you’ve already enabled the Ring Skill in your Alexa app, but it stopped working, you may be having a connectivity issue. If auto live view or Live View is not connecting, follow the steps below to resolve the problem. This procedure will disable and then re-enable the Ring Skill but your Ring ...

  • Ring Alexa Skill Stopped Working

    If you’ve already enabled the Ring Skill in your Alexa app, but it stopped working, you may be having a connectivity issue. If auto live view or Live View is not connecting, follow the steps below to resolve the problem. This procedure will disable and then re-enable the Ring Skill but your Ring ...

  • Helping your Ring Devices work with Alexa

    Make your home smarter by getting your Ring devices to work with your Amazon Alexa-enabled device! Follow the links below for more information on using Alexa with Ring! Ring devices are compatible with Alexa-enabled devices such as Echo Show, Echo Spot, Echo Dot, Fire Tablets (7 and above)...

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