Helpful Resources

What to Know
  • Mobile Device Compatibility and the Ring App

    Follow these best practices to get the newest Ring app features on your phone or mobile device: 1. Keep your Ring App up-to-date 2. Regularly update your mobile devices’ operating system3. Make sure your device is compatible with the newest version of the apps you use. 1. Keeping your Ring App up...

  • How to Use Privacy Features in the Ring App

    Privacy is foundational to Ring, and we’re always working to help our customers keep their accounts and information safe. We also strongly encourage our customers to respect their neighbors’ privacy and comply with any applicable local and national laws when using their Ring device. Below, we out...

  • Help Protect Your Personal Data Privacy and Security

    Your personal data privacy and security is a priority. Here are some ways you can help safeguard your personal information. Cybercriminals may try to trick you into giving them personal information through an email, a phone call, or a text message. At Ring, we’ll never ask you for information lik...

  • Create a Custom Event Alert

    Custom Event Alerts is a new feature for Ring Protect subscribers, which allows the Ring Spotlight Cam Battery to identify when an object is in a specific state in the camera’s field-of-view. Your camera won't know what the objects are, but it can learn the difference between two states, such as ...

  • Welcome to the Ring App

    Welcome to Ring!Whether you've just purchased your first Ring product or you're a long-time neighbor, congratulations on adding to the ring of security around your home! The following article covers some basic information that will get you up and running quickly. First you'll need to set up your ...

  • Downloading and Updating the Ring App

    Updating the Ring App on your Mobile Device If you want to ensure that you have the latest version of the Ring App use one of the links below to get updates. Updates to apps, allow you to have the latest features and fixes. Note: If you want to see what version of the app you have, open the Ring ...

See all 55 articles

How to Use
  • How to Use Dark Mode in the Ring App

    Dark Mode began rolling out with x.51 version of the Ring app on May 23, 2022. If you don't have access to Dark Mode right now, the latest version of the Ring app has not yet rolled out to your device. All customers will be able to enjoy Dark Mode on their iOS and Android devices in the coming da...

  • How to Get Package Alerts

    Package Alerts are available on select Ring Video Doorbells and can alert you when there is a package in designated areas at your device. To start using Package Alerts, you will need a Ring Protect subscription and one of the following devices: Ring Video Doorbell (2020) Ring Video Doorbell 2 ...

  • Turn on push notifications for ring.com

    Push notifications are alerts from Ring devices that get delivered to your computer desktop when you’re logged into your Ring account. Push notifications can be enabled on a compatible web browser and inform you about events happening on your property.Push notifications are unique to your Ring de...

  • Device Registered to Someone Else Message During Setup

    If you get a message that your doorbell or security camera is registered to someone else during setup, follow the prompts in the Ring app to Learn More About Device Transfers. You can request a transfer from the original/registered owner. If you do not see prompts in the Ring app to initiate a de...

  • How to Generate an Alternate Verification Code for your Ring Account

    When you attempt to sign in to a Ring account from a device or browser you’ve never used before, you need to generate a verification code from a previously signed-in device. This is an added security measure to help keep your Ring account secure. What’s a “previously signed-in device”?This can be...

  • How to Download and Use an Authenticator App

    What is an Authenticator App? Authenticator apps are installed on mobile devices, PCs, and laptops and are used as a part of an online safety and security process called Two-Step Verification. The purpose of Two-Step Verification is to protect you from unauthorized logins into your Ring account. ...

See all 43 articles

How to Fix
  • How to Change the Phone Number for your Ring Account

    If you recently changed your phone number, you can update the number associated with your Ring account from Control Center in the Ring App, or at Ring.com.To change your phone number in the Ring App: Tap the three lines (☰) on the top left Tap Control Center on the side menu Under Account Contro...

  • How to Fix Upside-Down or Rotated Videos from Stick Up Cam

      If the view from your Ring Stick Up Cam is upside-down or rotated, the camera is mounted incorrectly to a wall or ceiling. Remounting your camera in the correct position will fix the issue.     Why Correct Installation Is Important For Normal Operation To ensure normal operation, all Ring devi...

  • Helpful DIY Solutions for Common Problems

    Bookmark this page for future use in troubleshooting.   Wifi, Battery and Power Issues  How to Reconnect to Wifi or Change Your Wifi Network How to Check your Battery Charge in the Ring App  How to Charge your Battery  Troubleshoot a Battery that's Draining too Fast Login and Account Veri...

  • How to Check Your Mobile Device Internet Connection

    Check Your Internet Connection iPhone - Apple iPad - Apple  Android - mobile device or tablet How to Turn Airplane Mode On/Off iPhone - Apple iPad - Apple Android - mobile device or tablet How to Remove a VPN Network iPhone/iPad - Apple   Android - mobile device or tablet

  • How to Change Router Channels

    Wifi routers broadcast signals in the 2.4 and 5 GHz frequency. A 2.4 GHz connection travels further at a lower speed. A 5 GHz frequency provides faster speeds at a shorter range.Both 2.4 GHz and 5 GHz frequencies are also divided into numerically labeled channels. These channels are similar to la...

  • Chime and Chime Pro (1st and 2nd generation) can no longer be connected across Locations

    The Ring Chime and Chime Pro (1st and 2nd generations) products will soon be dedicated to their home Locations. Locations (identified by different addresses) allow you to group your Ring devices by their physical location in the Ring app. This means that, later in 2021, a Ring camera at Ring Loca...

See all 34 articles

Ring & Alexa
  • How to Set Up Alexa Person and Package Announcement

    Ring device owners with a Ring Protect subscription can opt in to Person and Package Announcements to get Alexa Person and Package Detection Announcements to get automatic live view of your Ring camera feed on your Echo Show, Fire TV, or Fire Tablet, a voice announcement, and a mobile push notif...

  • Helping your Ring Devices work with Alexa

    Make your home smarter by getting your Ring devices to work with your Amazon Alexa-enabled device! Follow the links below for more information on using Alexa with Ring! Ring devices are compatible with Alexa-enabled devices such as Echo Show, Echo Spot, Echo Dot, Fire Tablets (7 and above)...

  • Using Alexa to control your Ring Doorbell or Security Camera

    Connecting and controlling a Ring video doorbell or security camera with an Alexa-enabled device is a simple process. To accomplish this, you’ll need to add Ring as a skill in your Alexa app. As a result, you’ll be able to direct your Ring device(s) with voice commands, as well as watch live vide...

  • Creating a Routine with Alexa and your Ring Device

    Routines are a series of commands you can set your Alexa to perform when it is connected to a Ring device (such as a doorbell or security camera), usually triggered by an event such as motion detection. Routines follow a simple formula: when this  happens (for example, your doorbell detects motio...

  • Ring Supported Alexa-enabled Devices

    Connecting Ring Devices with Alexa is a simple process. To accomplish this, you’ll need to add Ring as a skill in your Alexa app. Once this is accomplished, you’ll be able to use a variety of Alexa-enabled devices with your Ring devices. What follows is a list of Alexa-enabled devices compatible ...

  • Using your Echo devices as a Smart Lighting Bridge

    If you have an Amazon Echo (4th gen) or an Echo Show 10 (3rd gen) and are an advanced user of Ring technology, your ability to coordinate your Ring Smart Lighting has expanded thanks to the device’s built-in Ring Bridge. This article will answer commonly asked questions concerning setting up and ...

See all 21 articles