Helpful Resources

What to Know
  • Confirming Your Address

    Why do I need to confirm my address? To enable new features for your Ring products, it's important that your address info is current and that any duplicate addresses are removed. What does this do for me? This enables new security features and makes setting up future Ring devices faster and easie...

  • Wifi Security: Help Keep Your Home Wifi Network and Ring Devices Safe

    Code: P7-02 It’s always a good idea to keep your home wifi network secured with a password. In fact, for your safety, you should not connect your Ring products to networks without one. But there’s more to wifi security than a simple password. There are a few different standards your router coul...

  • Mobile Device Compatibility and the Ring App

    For important performance and security improvements, please update to the latest versions of your device(s) operating system and the Ring app. See item #2 below If you're having trouble updating or opening the app, try uninstalling the Ring app from your Android or Apple device and reinstalling ...

  • How to Use Privacy Features in the Ring App

    Privacy is foundational to Ring, and we’re always working to help our customers keep their accounts and information safe. We also strongly encourage our customers to respect their neighbors’ privacy and comply with any applicable local and national laws when using their Ring device. Below, we out...

  • Help Protect Your Personal Data Privacy and Security

    Your personal data privacy and security is a priority. Here are some ways you can help safeguard your personal information. Cybercriminals may try to trick you into giving them personal information through an email, a phone call, or a text message. At Ring, we’ll never ask you for information lik...

  • Create a Custom Event Alert

    Custom Event Alerts is a new feature for Ring Protect subscribers, which allows the Ring Spotlight Cam Battery to identify when an object is in a specific state in the camera’s field-of-view. Your camera won't know what the objects are, but it can learn the difference between two states, such as ...

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How to Use
  • How to Adjust the Volume on Your Ring Doorbells, Security Cameras and Chimes

    How to adjust the volume on your video doorbell Tap on the three lines (≡) on the top left corner of your Ring app. Tap Devices. Select your video doorbell. Tap Device Settings. Tap General Settings. Tap Volume Settings.  Adjust the volume slider for the Device Speaker (Two-Way Talk). Or, adjus...

  • How to Set Up Map View in the Ring App

    Jump to:  What is Map View? What You Need to Know to Use Map View How to Set Up Map View Changing Locations Using Map View Troubleshooting Map View  What is Map View?  Map View allows you to pin your video doorbells and security cameras on a map, and see them at a glance from an overhead view in...

  • How to Use Bird's Eye Zones

    Bird's Eye Zones allows you to create customized aerial-based motion zones, using radar technology, that can work with your camera's motion zones for more precise alerts. If your radar-enabled device detects motion in a Bird's Eye Zone and also in one of your camera's motion zones, a motion event...

  • How to Reboot your Ring Doorbell or Security Camera from the Ring App

    If your Ring doorbell or security camera is not working properly, you can try rebooting the device in the Ring app. You will not lose any information in your Ring account using this process. However, your device must be online (connected to wifi, battery charged and/or wired properly) in order fo...

  • How to Use Dark Mode in the Ring App

    Dark Mode began rolling out with x.51 version of the Ring app on May 23, 2022. If you don't have access to Dark Mode right now, the latest version of the Ring app has not yet rolled out to your device. All customers will be able to enjoy Dark Mode on their iOS and Android devices in the coming da...

  • How to Get Package Alerts

    Package Alerts are available on select Ring Video Doorbells and can alert you when there is a package in designated areas at your device. To start using Package Alerts, you will need a Ring Protect subscription and one of the following devices: Video Doorbell (2nd Generation) Video Doorbell 2 V...

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How to Fix
  • How to Troubleshoot Map View

    If you haven't set up Map View, use this link for step-by-step instructions. To use Map View, you'll need to:  Have the latest version of the Ring app. Enable the Ring Alexa Skill. If you don't turn on the Alexa Skill feature, your app will display an error. Add Alexa-Connected devices to the ...

  • What is Cool Down Mode?

    Code: W6-01 Extreme temperatures and other conditions may cause your Ring video doorbell or security camera to overheat. When this happens, you’ll see an error message in your Ring app that says (Your Device) is in Cool Down Mode. For tips on how to prevent your Ring devices from overheating, ...

  • How to Update your Ring App to Use Schlage Encode Smart Wifi Locks

    As of December 2, 2022, Schlage Encode Wifi Locks will be removed from the Ring app. 

  • How to Update your Ring App to use Zigbee-compatible Locks

    As of December 2, 2022, Zigbee-compatible locks will be removed from the Ring app.

  • How to Change the Phone Number or Email in your Ring Account

    Change Phone Number In the Ring App Tap the three lines (☰) on the top left Tap Control Center on the side menu Under Account Control, tap Account Management Under Personal, tap Update next to your Phone Number For your security, you may be asked to verify your account Type in your new phone num...

  • How to Fix Upside-Down or Rotated Videos from Stick Up Cam

      If the view from your Ring Stick Up Cam is upside-down or rotated, the camera is mounted incorrectly to a wall or ceiling. Remounting your camera in the correct position will fix the issue.     Why Correct Installation Is Important For Normal Operation To ensure normal operation, all Ring devi...

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Ring & Alexa
  • How to Set Up Alexa Person and Package Announcement

    Ring device owners with a Ring Protect subscription can opt in to Person and Package Announcements to get Alexa Person and Package Detection Announcements to get automatic live view of your Ring camera feed on your Echo Show, Fire TV, or Fire Tablet, a voice announcement, and a mobile push notif...

  • Helping Your Ring Devices Work With Alexa

    Make your home smarter by getting your Ring devices to work with your Amazon Alexa-enabled device! Follow the links below for more information on using Alexa with Ring. Ring devices are compatible with Alexa-enabled devices such as Echo Show, Echo Spot, Echo Dot, Fire Tablets (7 and above)...

  • Control Your Ring Doorbell or Security Camera with Alexa

    To connect and control a Ring video doorbell or security camera with a compatible Alexa-enabled device, you’ll need to add Ring as a skill in your Alexa app. Then you’ll be able to give voice commands for your Ring device(s), including doorbells and cameras, as well as watch live videos from them...

  • Creating a Routine with Alexa and your Ring Device

    Routines are a series of commands you can set your Alexa to perform when it is connected to a Ring device (such as a doorbell or security camera), usually triggered by an event such as motion detection. Routines follow a simple formula: when this  happens (for example, your doorbell detects motio...

  • Ring Supported Alexa-enabled Devices

    Connecting Ring Devices with Alexa is a simple process. To accomplish this, you’ll need to add Ring as a skill in your Alexa app. Once this is accomplished, you’ll be able to use a variety of Alexa-enabled devices with your Ring devices. What follows is a list of Alexa-enabled devices compatible ...

  • Using your Echo devices as a Smart Lighting Bridge

    If you have an Amazon Echo (4th gen) or an Echo Show 10 (3rd gen) and are an advanced user of Ring technology, your ability to coordinate your Ring Smart Lighting has expanded thanks to the device’s built-in Ring Bridge. This article will answer commonly asked questions concerning setting up and ...

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