What to Know
  • Advanced Motion Detection in Ring Devices

    Ring devices make use of motion detection technology that activates when movement is detected within a certain distance of your Ring device. Once motion is detected, you will by default receive a notification in your Ring app, and your device will start recording.  Advanced Motion Detection All R...

  • Understanding Advanced Pre-Roll for Wired Ring Devices

    If you’re subscribed to Ring Protect, your Ring devices record video each time someone triggers their motion sensors or presses the doorbell button (if applicable). Some Ring devices have a function called Advanced Pre-Roll, which adds additional video to the start of these recordings, so you can...

  • Third Party Service Provider FAQs

    Can I opt-out of Ring sharing my data with third-parties? Beginning immediately, we are temporarily pausing the use of most third-party analytics services in the Ring apps and website while we work on providing users with more abilities to opt out in Control Center. In early spring, we will provi...

  • Understanding Color Night Vision

    When viewing the Live View at night on a non-battery powered Ring device, you'll find that your image is in black and white. The color night vision toggle in your Ring app will enable your Ring device to use ambient light to create false color images in Live View.  This article will answer common...

  • Ring Control Center Information

    The Control Center in the Ring mobile app enables Ring users to see and manage their authorized mobile, desktop and tablet devices, third-party services linked to their Ring accounts, and enables neighbors to opt out of receiving video requests in areas where local police have joined the Neighbor...

  • Persistent Visitors Information

    The persistent visitors feature on your Ring App offers you a new kind of notification that helps identify people who are loitering about your property, possibly with malicious intent. Persistent visitors will help you become more vigilant when the risk of unlawful activity increases.  This artic...

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How to Use
  • Disabling the Audio Recording on your Ring Device

    One of the privacy features on Ring devices allows you to disable the audio streaming and recording functions of your device.   If you would like to disable your device's audio, do the following:  Open up your Ring app. Select the device you would like to adjust. Tap Device Settings. Tap Video S...

  • Adjust the Video Recording Length on Your Battery Powered Devices

    Your Ring app gives you the power to control how long your Ring devices record events you don't answer. By lowering or raising your video recording length you can choose a longer time to see more of each event (but drain batteries faster) or less recording time in order to preserve battery life. ...

  • Enhancing Security with Two-Step Verification

    Two-Step Verification is currently rolling out to all customers and will be available in the coming weeks. The purpose of Two-Step Verification is to protect you from unauthorized logins into your Ring account. This feature will be enabled by default for all users and, unlike Two-Step Authenticat...

  • Understanding and Using Motion Verification on Ring Devices

    Motion verification is a special feature of Ring Devices that you can use to help filter out false positives and send out notifications only when motion has been verified by the system.  This article will answer commonly asked questions concerning the motion verification and tell you how to activ...

  • Using Your Snapshot Capture Feature

    Home security is a 24-hour a day, seven day-a-week business. By using the snapshot capture feature (only available when subscribed to a Ring Protect Plan) with your Ring devices, you can get a good overview of what’s happening around your home between notifications and motion alerts.  This articl...

  • Refining Your Alert Notifications with People Only Mode

    Neighbors who subscribe to a Ring Protect Plus or Basic plan will have the power to refine their notifications to only those triggered by a person. People Only Mode is a more refined Motion Alert notification setting available in your Ring App. This article will give you all the information you n...

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How to Fix
  • Poor Quality Video Image and Adaptive Video Play

    When it comes to video playback on your Ring app's Timeline, speed is important. You need an image of what's happening in front of your camera as quickly as possible. That's why the Ring App comes with an Adaptive Video Play feature. This article will explain what Adaptive Video Play is and what ...

  • AdGuard Causing the Ring App to Log Out

    Ring is aware that AdGuard, an ad-blocking app available on iOS and Android phones may cause your Ring app to spontaneously log out. This happens because the AdGuard software needs to intercept the communication between a server and an app in order to remove the ads. Ring security protocols inter...

  • Fixing Your Devices Falling Offline Repeatedly by Adjusting Your Router

    Warning! - The solutions offered in this article require using the advanced features of your wifi router. Be sure you are comfortable using these features before trying any of these solutions. If your devices are continually falling offline, the problem is almost always related to poor wifi conn...

  • Fixing Poor Audio/Video Quality by Adjusting Your Router

    Warning! - The solutions offered in this article require using the advanced features of your wifi router. Be sure you are comfortable using these features before trying any of these solutions. If you are experiencing poor audio or video quality during a live view, but your recordings are fine. T...

  • Fixing Black Video Errors by Adjusting Your Router

    Warning! - The solutions offered in this article require using the advanced features of your wifi router. Be sure you are comfortable using these features before trying any of these solutions. If you are experiencing a black screen when viewing live or recorded video in the Ring application, the...

  • Fixing Device Setup Errors by Adjusting Your Router

    Important note for our Neighbors: The steps provided in this guide are being provided to help you resolve the potential problems identified below. It is up to you to determine what steps you are comfortable taking, the security needs for your network, and how to meet those needs. If you’re having...

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Ring & Alexa
  • Using Amazon Alexa to Monitor and Replace Your Smart Lights Batteries

    Part of a good home security system is making sure all of its components are powered properly. That gets a little bit easier if you have Alexa monitors and replaces the batteries in your Smart Lights or Ring Alarm contact sensors and motion sensors. Don't worry about batteries running out again, ...

  • Integrating Amazon Alexa-supported Devices with Ring Devices

    Connecting Ring devices to your Alexa-supported device such as Echo Show, FireTV, and Fire tablets is a simple process. To accomplish this, you’ll need to add Ring as a skill in your Alexa app. As a result, you’ll be able to direct your Ring device(s) with voice commands, as well as watch live vi...

  • Using Alexa to Control Your Ring Doorbell or Camera

    Connecting and controlling a Ring video doorbell or security camera with an Alexa-enabled device is a simple process. To accomplish this, you’ll need to add Ring as a skill in your Alexa app. As a result, you’ll be able to direct your Ring device(s) with voice commands, as well as watch live vide...

  • Smart Lighting and Alexa

    With Ring Smart Lighting, you can also control your lights and manage most of their settings directly with Alexa. Ring Skill is compatible with all Ring Smart Lighting, 3P Works With Ring Light Switches and non Ring landscape lighting connected to the Ring Smart Lighting Transformer. Ring Smart L...

  • Ring Supported Alexa-enabled Devices

    Connecting Ring Devices with Alexa is a simple process. To accomplish this, you’ll need to add Ring as a skill in your Alexa app. Once this is accomplished, you’ll be able to use a variety of Alexa-enabled devices with your Ring devices. What follows is a list of Alexa-enabled devices compatible ...

  • Doorbell Announcement Notifications Through Amazon Alexa

    If you would like your Alexa to play a doorbell Announcement and announce that someone is at your home or that motion or a person has been detected, she's now got you covered! This article will tell you how to opt-in to this feature and answer frequently asked questions about announcement and mot...

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