Learn about device cooldown
Extreme temperatures and other conditions may cause your Ring Video Doorbell or Security Camera to overheat. When this happens, you’ll see an error message in the Ring app that says: (Your Device) is trying to cool down.
This helps keep your device safe and will result in temporarily reduced video quality. If the temperature continues to rise, your device will turn off automatically to prevent damage.
Device cooldown is available on:
- Wired Doorbell Pro(formerly Video Doorbell Pro 2)
- Floodlight Cam Wired Pro
Tap here for tips on how to prevent your Ring devices from overheating.
Device cooldown and Level Lock hardware
If you’re a Level Lock owner and your compatible Ring Wired Doorbell Pro or Floodlight Cam Wired Pro is trying to cool down, Amazon Sidewalk network may be turned off temporarily. As a result, your Level Lock may appear offline in the Ring app. If your Level Lock does appear offline in the Ring app due to overheating, simply wait until your Ring device returns to a normal operating temperature to access and control your lock through the Ring app. The lock itself remains fully operational during this time, and you can use the Level app to lock or unlock it if you're within Bluetooth range (about 30 feet). If you need further assistance, we recommend contacting Level. Learn how to set up a Level Lock device in the Ring app