Learn how to reboot your Ring Doorbell or Camera in the Ring app when on wifi, and other offline methods.
Rebooting your Ring Doorbell or Camera in the Ring app
In order to reboot your Ring device in the Ring app, it must be connected to wifi.
Rebooting your Ring device is an easy way to solve distorted audio and discolored video issues like black video, pink video, or night vision remaining on during daytime hours.
- Open the Ring app.
- Tap the menu (☰).
- Tap Devices.
- Select the device you want to reboot.
- Make sure it's connected to wifi.
- Tap the Device Health tile.
- Scroll down to Reboot This Device and confirm your selection.
- Give your Ring device a few minutes to start up.
Other ways to reboot a Ring Doorbell or Camera
Is your Ring device not connected to wifi? Here a few things you can try to reboot your Ring Doorbell or Camera.
Reconnect your device to wifi, and reboot in the app.
If your Ring device is offline, you'll see a red icon over your device in the Ring app. Tap that icon and follow instructions and tips to help get your device back online. Then follow the steps above to reboot in the Ring app.
Take the battery out for a few seconds.
Some Ring devices have a Quick Release Battery Pack that you can slide out to temporarily disconnect power to the device. The device will reboot when the battery is reinserted. For Ring devices with internal battery, briefly press and hold the setup button (you may have to remove unscrew the device from the wall to access the setup button).
Temporarily shut off the power at the breaker.
For wired Ring Doorbell and Camera devices, you can turn off the power at the circuit breaker, wait a few seconds, then turn it back on. The device will reboot automatically when power is restored.
Do not attempt this with Ring Alarm or Ring Alarm Pro.
