If you are signed up for 24/7 professional monitoring,* when there is an alarming event you and your emergency contacts will receive a call from the monitoring center to determine if it is a valid or false alarm before emergency personnel are dispatched to your location. To discuss alarm details with the monitoring center or cancel dispatch for a false alarm, you and your emergency contacts must provide the correct verbal password. If you or your emergency contacts forget your verbal password when speaking to the monitoring agent, you will not be able to cancel dispatch, which may lead to false alarm fees depending on your jurisdiction.
Click here for more information about using and updating Verbal Passwords.
Note: There are different emergency dispatch request plans depending on the type of alarm. Click here for more information on professional monitoring* emergency response plans.
Introducing Verbal Password Reminder Alerts
To help you and your emergency contacts remember your verbal password over time, we've introduced a new type of push notification alert that will remind you of the importance of your verbal password. You'll also have the option to update your password if you have forgotten it. These reminder alerts will focus on helping you remember your verbal password, while also allowing you to review and update your emergency contact list to ensure that the information is accurate and up-to-date.
Note: Verbal Password Reminder Alerts (a feature of professional monitoring*) is only offered within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec).
How to Manage Verbal Password Reminder Alerts
Here is how to manage your Verbal Password Reminders.
- Open the dashboard on the Ring app.
- Tap the 3-lined icon in the upper left corner to open menu.
- Tap Settings, then Alarm Alerts. Tap PUSH at the top of your screen.
- You'll see Verbal Password Reminder Alerts in the Security section. Toggle ON or OFF depending on your preference, then tap Save at the top of the screen.
Verbal Password Reminder Alerts FAQs
Who Receives Verbal Password Reminder Alerts?
Ring Alarm owners who are enrolled in professional monitoring* will receive Verbal Password Reminder Alerts if it is enabled.
When Are Verbal Password Reminder Alerts Sent?
Verbal Password Reminder Alerts will be sent when your 7-day professional monitoring* practice period ends. You will also receive Verbal Password Reminder Alerts every 30 days after enrolling in professional monitoring.* The reminders are sent via Push notifications from the Ring app.
Why Should I Enable Verbal Password Reminder Alerts?
Verbal Password Reminders reduce the chance of false alarms and possible fines. When you're reminded of your passcode regularly, you and your emergency contacts are more likely to remember it if the monitoring center calls.
What Happens When I Receive a Verbal Password Reminder Alert?
- Tap the notification that appears on your mobile device to open the Ring app where you'll be presented with information on the importance of your verbal password. You'll also be asked if you remember your verbal password.
- Tap I Know It or Update Password at the bottom of the screen.
- If you know your verbal password, enter it and then tap Continue. Once verified, you'll see a confirmation screen that includes a list of your current emergency contacts, an option to update them, and an option to turn off future reminder alerts. If the verbal password you entered is incorrect, you'll be asked to update your password or try again.
- Tap Update Password if you don't remember your verbal password. Enter a new one (word or numbers) on the next screen then tap Save and Continue.
Keep in mind that Verbal Password Reminder Alerts will not be sent as emails – only Push notifications.
How Do I Update My Verbal Password?
If you don't want to wait until the next reminder alert, you can update your verbal password at any time. Click here for instructions.
If you change your verbal password, get in touch with your emergency contacts immediately to tell them about the update.
Additional Information:
Getting a Call from Ring’s Professional Monitoring Center
Professional Monitoring Emergency Response Plans – Ring Help
Understanding Monitoring – Ring Help
What does a Ring Alarm emergency contact do?
Using and Updating Your Verbal Password – Ring Help
* A compatible Ring Protect subscription is required to enroll in the Ring Alarm professional monitoring service. Professional monitoring service is available only within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec). Ring does not own its own professional monitoring center. Smoke and carbon monoxide monitoring is not available for commercial properties. See Ring alarm licenses at: http://ring.com/licenses. Additional permit or false alarm fees may apply depending on your local jurisdiction. Additional charges may apply in areas that require permits or guard response service for alarm verification.
