If the view from your Ring Stick Up Cam is upside-down or rotated, the camera is mounted incorrectly to a wall or ceiling.
Remounting your camera in the correct position will fix the issue.
Why Correct Installation Is Important For Normal Operation
To ensure normal operation, all Ring devices should be installed or mounted according to their respective User Manuals.
Important: Mounting Stick Up Cam in any other position than shown in the User Manual may affect the camera’s motion detection accuracy due to incorrect positioning of the motion sensor.
If you’d like more options for positioning Stick Up Cam, the Mount for Stick Up Cam allows you to mount your camera on the ceiling or wall and adjust the angle without affecting the motion sensor’s performance.
Purchase Mount for Stick Up Cam on Ring.com using this link.
How to Fix Rotated Videos
You can resolve the issue of upside-down videos by:
- Remounting Stick Up Cam in the correct position with the original mount included in the box, or by
- Purchasing and installing a flexible mount that gives more options for positioning Stick Up Cam on the ceiling or wall
How to Remount Stick Up Cam
Locate your Stick Up Cam model below and follow the instructions for remounting your camera.
Stick Up Cam Battery
Read step-by-step instructions for mounting Stick Up Cam Battery, or watch the video below.
Go to timestamp:
- Wall mount at 1:27
- Ceiling mount at 2:09
Stick Up Cam Wired/Plug In
Read step-by-step instructions for mounting Stick Up Cam Wired / Plug In, or watch the video below.
Go to timestamp:
- Ceiling mount at 0:13
Stick Up Cam Elite
Read step-by-step instructions for mounting Stick Up Cam Elite, or watch the video below.
Go to timestamp:
- Wall mount at 1:25
- Ceiling mount at 1:40
