Legacy Video Mode

When new technology becomes available, older mobile devices may not be able to utilize advanced video features.

If you got a message saying your phone/tablet can’t play a video, follow the prompts in the Ring app to use Legacy Video Mode.

If you use Legacy Video Mode, you’ll get the same quality videos that you got previously based on your mobile device capability.

If you switched to the newer High Efficiency Video Coding (HEVC) video format, and your mobile device doesn’t support the advanced feature, you won’t see videos from that time period. After you switch to Legacy Video Mode, you will see newly recorded videos.

Use this link to learn more about mobile device compatibility in the Ring app. 

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