Pet Profile and Lost Pet Post information

Pet Profiles is a feature in the Neighbors App that allows you to store photos and information about pets that can help you and people in your community find lost pets using a Lost Pet post.

How do you create a Pet Profile?
Creating a Pet Profile is easy, simply follow the instructions below:

  • Tap on the side menu button to access your side menu options.
  • Tap My Pets.
  • Tap Create New Profile
  • Enter your pet’s name, then Continue.
  • Select the type of pet.
    • If you select ‘Other’, then you will need to write in what type of pet is it.
  • Add photos to your pet’s profile by clicking Add Media.
    • You will need to add at least one photo to use for your profile, with a maximum of five images.
  • Select Continue.
  • On the Additional Info screen, you can fill in any more information that you want about your pet, like: gender, weight, breed, and any medical information.
  • Tap Continue.
    • On the next screen, you will be shown a preview of an autogenerated lost pet message in the event that you pet goes missing. All of the information you provided in your pet profile will also be included in your post description.
  • Tap Finish.

What is a Lost Pet post?
A Lost Pet post is an autogenerated post that uses the photos and information included in your Pet Profile to create a post you can send out to your community informing them to be on the lookout for your pet. You’ll also have the opportunity to provide additional, vital information such as the date and time your pet went missing and where it was last seen.

How do you create a Lost Pet post?
There are two ways to create a lost pet post with your Pet Profile

  • Tap on the My Pets section to view your list of Pet Profiles.
  • Tap on the Pet Profile for the pet that has gone missing.
  • Under the Advanced Options section, click on Lost Pet Post.

Alternatively, you can just tap on the New Post button in the bottom right hand corner of your feed.

Pet Profile

What kind of information can I store in a Pet Profile?
A Pet Profile can feature up to five photos and information including a pet’s name, species, breed, weight and color. You can also use the Useful Info section to include additional helpful information about their pet like identifying markers, health issues, medication, or microchip numbers.

What can users do with a “Pet Profile”?
Once a Pet Profile is created, users can easily create a Lost Pet Post using the photos and information included in their Pet Profile.

How many Pet Profiles can I create?
There is no limit to the number of pet profiles that you can create. If you have more than one created you will see them all listed in the My Pets screen.

Will all Neighbors users be able to see all Pet Profiles?
No. Pet Profiles are only viewable to the person who creates them.

Will Pet Profiles be available outside of the US?
The Neighbors App is currently available only available in the United States.

Lost Pet Post

What do I do when I’m reunited with my pet and I’ve used Pet Profiles to create a Lost Pet Post?
When a pet is reunited with its loved ones, you can go to the Lost Pet Post and tap Update Post. From there, you can provide an update to your neighbors. This will update the post with a resolved badge and let the community know that they don’t need to look for the pet anymore.

What do I do when I’m reunited with my pet and I’ve used Pet Profiles to create a Lost Pet Post?
When a pet is reunited with its loved ones, you can go to the Lost Pet Post and tap Update Post. From there, you can provide an update to your neighbors. This will update the post with a resolved badge and let the community know that they don’t need to look for the pet anymore.

How can people in my neighborhood contact me with updates about my Lost Pet?
You can enable the Contact Me feature when creating a Lost Pet post, and if anyone finds your pet or has an update, they can securely call or text you through the Neighbors app. To disable this feature, simple tap the three dots on your post to turn off Contact Me. Learn more about Contact Me in the Neighbors app.

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