Store photos and information about your pets using Pet Profiles and Lost Pet posts in the Neighbors app to keep your furry friends safe in your community.
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How to Set Up a Lost Pet Flyer
What Happens After You've Set Up a Lost Pet Flyer
How to Update a Lost Pet Flyer
Pet Profile Frequently Asked Questions
Lost Pet Post Frequently Asked Questions
How to Create a Pet Profile
In the Ring app:
- Tap menu (☰) top left
- Tap Neighbors.
- Tap gear icon (
) top right
- Tap My Pets.
- Tap Create New Profile
- Enter your pet’s name, then Continue.
- Select the type of pet.
- If you select ‘Other’, then you will need to write in what type of pet is it.
- Tap Add Media to add photos to your pet's profile.
- You will need to add at least one photo to use for your profile, with a maximum of five images.
- Select Continue.
- On the Additional Info screen, you can fill in any more information that you want about your pet, like: gender, weight, breed, and any medical information.
- Tap Continue.
- On the next screen, you will be shown a preview of an autogenerated lost pet message in the event that you pet goes missing. All of the information you provided in your pet profile will also be included in your post description.
- Tap Finish.
How to Create a Lost Pet Post
Lost Pet posts use photos and information included in your Pet Profile to autogenerate a post you can send out to your community letting them know to be on the lookout for your pet. You can also provide vital information like the date and time your pet went missing and where they was last seen. You can create a Lost Pet post directly from your pet's Pet Profile or as a New Post.
To create a Lost Pet post from the Pet Profile:
- Tap the menu (☰).
- Tap My Pets.
- Tap on the Pet Profile for the pet that has gone missing.
- Tap Lost Pet Post under the Advanced Options section.
- Select the date your pet went missing.
- Tap Preview Post if all the information looks correct.
- Tap Share Post.
To create a Lost Pet post as a New Post:
- Tap the blue plus sign button bottom right hand corner of the screen to create New Post.
- Tap Animals.
- Tap Continue.
- Tap Use Pet Profile to create a post from your Pet's Profile, or tap No Thanks to create your own Lost Pet post.
- If you tap No Thanks, fill out the following information:
- Title
- Incident Description
- Contact Me (this can be turned on or off)
- Disable Comments
- Disabling comments will make it so Neighbors in your community won't be able to leave comments on your Lost Pet post.
- Tap Preview Post.
- Tap Share Post.
How to Set Up a Lost Pet Flyer
If your pet is lost, and you’ve set up a Pet Profile, you can create a Lost Pet Flyer and add a personalized message about your pet.
- Go to the top left in the Ring app and select the location of the lost pet.
- If you have only have one location there will only be one address.
- If you have multiple locations or you see All Cameras, change to the address of the lost pet.
Once you’ve selected the location of the lost pet, to set up a lost pet flyer in the Ring app:
- Tap Settings
- Tap Shared Access
- or Users and Pets
- Select your Pet Profile
- In the Lost Pet Flyer menu option
- tap Edit Flyer to add relevant information about your pet.
What Happens After You’ve Set Up a Lost Pet Flyer?
Once someone who finds a pet has scanned the QR code on the Pet Tag they’ll be able to see your Pet Profile and/or Lost Pet Flyer and contact you. You’ll get a notification in the Ring app. The person who finds your pet does not need to have the Ring app. In order to protect your privacy, they won’t have access to your name or phone number in order to protect your privacy.
How to Update a Lost Pet Flyer
Once you’ve found your pet you can go to the Lost Pet Flyer and tap Update Post. From there, you can provide an update which will generate a resolved badge to let the community know that they don’t need to look for the pet anymore.
Pet Profile Frequently Asked Questions
What kind of information can I store in a Pet Profile?
A Pet Profile can feature up to five photos and information including a pet’s name, species, breed, weight and color. You can also use the Useful Info section to include additional helpful information about their pet like identifying markers, health issues, medication, or microchip numbers.
What can users do with a “Pet Profile”?
Once a Pet Profile is created, users can easily create a Lost Pet Post using the photos and information included in their Pet Profile.
How many Pet Profiles can I create?
There is no limit to the number of pet profiles that you can create. If you have more than one created you will see them all listed in the My Pets screen.
Will all Neighbors users be able to see all Pet Profiles?
No. Pet Profiles are only viewable to the person who creates them.
Will Pet Profiles be available outside of the US?
The Neighbors App is currently available in the United States.
Lost Pet Post Frequently Asked Questions
What do I do when I’m reunited with my pet and I’ve used Pet Profiles to create a Lost Pet Post?
When a pet is reunited with its loved ones, you can go to the Lost Pet Post and tap Update Post. From there, you can provide an update to your neighbors. This will update the post with a resolved badge and let the community know that they don’t need to look for the pet anymore.
What do I do when I’m reunited with my pet and I’ve used Pet Profiles to create a Lost Pet Post?
When a pet is reunited with its loved ones, you can go to the Lost Pet Post and tap Update Post. From there, you can provide an update to your neighbors. This will update the post with a resolved badge and let the community know that they don’t need to look for the pet anymore.
How can people in my neighborhood contact me with updates about my Lost Pet?
You can enable the Contact Me feature when creating a Lost Pet post, and if anyone finds your pet or has an update, they can securely call or text you through the Neighbors app. To disable this feature, simple tap the three dots on your post to turn off Contact Me. Learn more about Contact Me in the Neighbors app.
