Your personal data privacy and security is a priority. Here are some ways you can help safeguard your personal information. Cybercriminals may try to trick you into giving them personal information through an email, a phone call, or a text message.
At Ring, we’ll never ask you for information like your account password or entire credit card number. We do ask you for some information to verify your account when you contact us, so we can be sure you are the account owner. This information might include:
- Your name
- The last 4 digits of the credit card you have on file with us
- Your physical street address
- Your email address
- Shared User information
- The name (type) of the Ring device you own
- The number of Ring devices that you have on your account
- The unique MAC ID from the back of one of your Ring devices
- The phone number you have on file
How to Detect Suspicious Activity:
- A Ring agent will never ask you for your full credit card number, only the last 4 numbers as a method of verification when you call in.
- A phone number you don’t recognize or unsolicited phone call. You can verify official Ring phone numbers via this link.
- An email return address that looks like it’s from an individual, such as a gmail address.
- Unfamiliar links or attachments asking you to click on something
- Misspelled words and poor grammar
- Scare tactics and urgent requests
- Extreme or strange messages that don’t make sense
- Interacting with a bad actor pretending to be a “Ring Agent” on a website other than Ring.com.
If You Think You May Be Interacting with a Bad Actor:
If someone claims to be from Ring, and you suspect they are not, do not give them your personal information. To report a claim like this, please visit Ring.com/security.
Control Center in the Ring App allows you to view and control important privacy and security settings from one dashboard. Within Control Center you can:
- See all devices (phones, tablets, computers) that are logged in to your Ring account.
- Click “Remove all” to force devices to logout.
- View and manage the services you authorized to link to your Ring account via Ring authentication, like the Alexa App. Here you can remove any individual service, at any time.
To access Control Center in the Ring App:
- Open the Ring App and tap the three lines on the top left.
- Tap Control Center in the side menu to access account functions.
Your privacy is our priority. For more tips on keeping your data safe, visit Ring.com/privacy.