Virtual Security Guard Setup Guide

Virtual Security Guard¹ is a monthly subscription service from Rapid Response that provides live monitoring of camera motion events for the compatible, enrolled cameras at your home or business. Trained agents will monitor events when a person is detected and act accordingly on your behalf.

A subscription includes 175 events for $99/month per location. Events don’t roll over to the next month, but instead reset each month to 175 at the start of each billing cycle. To get started, follow the steps below.

1. Make sure you meet the eligibility requirements.

Click here to view the full details of what’s required for you to Virtual Security Guard. Here’s the short list:

2. Purchase a subscription to Virtual Security Guard.

  1. Log in to your Ring Account.
  2. Go to your My Plans page.
    • If you have more than one Location set up, select the one you’d like to enroll in Virtual Security Guard.
  3. Find the Virtual Security Guard Add-On module and select Purchase Virtual Security Guard.
  4. Select Purchase and follow the remaining steps.
    • If you’re missing a compatible Ring Protect subscription, you will be prompted to purchase a compatible Protect Pro subscription before completing your Virtual Security Guard purchase.

Note: While purchasing, you will be asked to opt in or out of Extra Events. If you do, Extra Events are an additional charge. You can change your preferences anytime in the Virtual Security Guard Control Center. Learn more about Extra Events here.

3. Set up Virtual Security Guard.

Once you’ve finished purchasing Virtual Security Guard, you’ll be automatically prompted to set up the service. You can also click here to get started. This step is required for you to use it.

During this process, you’ll be asked to:

  • Choose the location you want to enroll in the service.
  • Enroll the eligible cameras you want monitored.
  • Review your emergency contacts and alert preferences. We recommend adding yourself as the first contact, then at least one other person.

Once you’ve set up the service, you’ll get a welcome email in your inbox

4. Enable Live View and Motion Detection on enrolled cameras.

When the service is active, Live View and Motion Detection enable Rapid Response agents to (1) see in real-time what’s happening on your enrolled cameras and (2) be notified when a person is detected.

Note: Virtual Security Guard will not work without these features enabled on enrolled cameras.

To enable Live View for a specific camera:

  1. Open the Ring app and tap the three lines (☰).
  2. Tap Settings.
  3. Tap Modes.
  4. Select the Mode you’re interested in checking or updating.
  5. Tap Cameras and select the camera.
  6. Toggle on Live View for that camera.

To turn on Motion Detection for a specific camera:

  1. Open the Ring app and tap the three lines (☰).
  2. Tap Settings.
  3. Tap Modes.
  4. Select the Mode you’re interested in checking or updating.
  5. Tap Cameras and select the camera.
  6. Toggle on Motion Detection.

Note: Motion events are only monitored by a Rapid Response agent if a person is detected.

5. Make sure your cameras aren’t using Video End-to-End Encryption.

Video End-to-End Encryption must be turned off for cameras enrolled in Virtual Security Guard. Ring already encrypts your videos by default when they’re uploaded to the cloud and stored on Ring servers.

To turn off End-to-End Encryption for an enrolled Ring camera:

  1. Open the Ring app and tap the three lines (☰) on the top left.
  2. Tap Control Center.
  3. Tap Video Encryption.
  4. Select Advanced Video Encryption.
  5. Select the Enrolled camera.
  6. Unenroll the camera from End-to-End Encryption.

6. Once you’ve completed enrollment, activate Virtual Security Guard by setting your Alarm Mode to Home or Away.

When Virtual Security Guard is active (in Home or Away Mode):

  • You’ll see the blue banner that says Virtual Security Guard Active on the Ring app’s main dashboard.
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  • You’ll get an SMS alert that you armed the service. Note: You can turn off these alerts in the Alert Preferences section of the Virtual Security Guard Control Center.
  • You will see Virtual Security Guard on the arming takeover screen, along with a green check mark. If it shows a a red X, the service is notarmed.
  • When people are detected on your enrolled cameras, you may receive SMS alerts and/or hear Rapid Response agents talking on the camera’s speaker.
  • In some situations, your emergency contacts may get an SMS alert or call from a Rapid Response agent letting them know an event needs attention
    • Make sure to add your emergency contacts as Shared Users on your Ring account so they can view the video in any SMS alerts they receive
    • Be sure that your emergency contacts have agreed to be listed as such, and that they know they may be contacted by Virtual Security Guard.

7. Keep these things in mind as you use the service.

  • To use Virtual Security Guard without any interruptions, be sure to keep meeting the eligibility requirements.
  • Both you and your emergency contacts can opt out of SMS alerts anytime. Alerts will always be sent from this number: +1-424-300-8338. Please save this number to your phone contacts. To opt out of SMS alerts, reply STOP to this number. To opt back in, send START as a text message to this number.
  • If you need help with Virtual Security Guard or would like to stop using the service at any time, contact us at 1-866-894-8282. This is a Ring Customer Support line dedicated to Virtual Security Guard

 


¹ Virtual Security Guard is available only within the U.S. (all 50 states, but not U.S. territories), and is an add-on service that requires enrollment, and the following (all sold separately): a subscription fee per enrolled location in addition to a compatible Ring Protect plan, a Ring Alarm system, enrollment in Ring Alarm Professional monitoring, and at least 1 eligible device. Rapid Response is the seller and provider of the camera motion person detection monitoring service and agents. Ring bills your Ring account for this service. Virtual Security Guard subscription fee includes 175 monitored camera motion person detection events per month. Opt in to Extra Events for an additional cost. Ring Alarm sensors are not monitored by Virtual Security Guard (Alarm sensors only trigger Alarm professional monitoring). Learn more here.

A compatible Ring Protect subscription is required to enroll in the Ring Alarm professional monitoring service. Professional monitoring service is available only within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec). Ring does not own its own professional monitoring center. Smoke and carbon monoxide monitoring is not available for a business or commercially zoned address. See Ring alarm licenses at: https://www.ring.com/licenses. Additional permit or false alarm fees may apply depending on your local jurisdiction. Additional charges may apply in areas that require permits or guard response service for alarm verification.

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