How to Set Up Virtual Security Guard During Early Access

Virtual Security Guard is a subscription service in which a third-party professional monitoring* company visually monitors motion events on Ring outdoor security camera(s) and if needed, calls for an emergency response. Agents only monitor your specified security camera(s), at the times you designate.

Before Virtual Security Guard is available for purchase, eligible customers may try the service for free for a limited time. Pricing for Virtual Security Guard is expected to start at $99 a month (subscription) per location. If you’ve been invited and enroll in the Early Access period of Virtual Security Guard, you won’t be charged for anything unless you decide to purchase the service. Invitations to enroll in the service are only sent via email and are non-transferrable.

Virtual Security Guard Eligibility Requirements

1. Complete Virtual Security Guard Enrollment
Completing Virtual Security Guard enrollment is required for you to start using the service. If you received an email invitation to use the service during the Early Access period, and completed the enrollment process, you will have access to use the Virtual Security Guard service.

If you did not complete the enrollment process, refer back to your email invitation. 

2. Make sure Live View and Motion Detection are enabled for security cameras enrolled with Virtual Security Guard

Live View lets professional monitoring* agents view real-time motion video events from the security camera(s) you enroll in Virtual Security Guard (after you complete onboarding). 

3. After completing enrollment in Virtual Security Guard, let friends and family know you’ve added them as emergency contacts.
In some situations, your emergency contacts may receive a text message or call from Virtual Security Guard letting them know a motion event needs attention. The text message will contain a link to a video for that motion event. Make sure that the emergency contacts you set up are also Shared Users on your account so they can view the video in the link.

4. Make sure your cameras aren’t using Video End-to-End Encryption (E2EE).
E2EE must be disabled for devices enrolled in Virtual Security Guard. Ring already encrypts your videos by default when they’re uploaded to the cloud (in transit) and stored on the Ring servers (at rest). 

To disable Video E2EE for an enrolled Ring device in the Ring app: 

      1. Tap the three lines on the top left ()
      2. Tap Control Center
      3. Tap Video Encryption
      4. Select Advanced Video Encryption
      5. Select the Enrolled security camera 
      6. Unenroll the security camera from E2EE.
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¹ Ring Alarm Pro and Ring Alarm professional monitoring service is available only within the U.S. (all 50 states, but not U.S. territories). Additional charges may apply in areas that require permits or guard response service for alarm verification. Tax not included. Enrollment required.

² Professional monitoring service is available only within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec). Ring does not own its own professional monitoring center. Smoke and carbon monoxide monitoring is not available for commercial properties.

 

* A compatible Ring Protect subscription is required to enroll in the Ring Alarm professional monitoring service. Professional monitoring service is available only within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec). Ring does not own its own professional monitoring center. Smoke and carbon monoxide monitoring is not available for commercial properties. See Ring Alarm licenses at: https://www.ring.com/licenses

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