Troubleshooting your eero or modem connection

If you're having trouble with your eero or modem connection when setting up your gateway eero, here are a few things to check:

Make sure your gateway eero is connected to your modem via the Ethernet cord provided in the box.

    • It should clip snuggly into your gateway eero and one of the Ethernet ports on your modem. (Note: Be sure to plug the Ethernet cord into the correct port on your modem. On a standard modem, it will plug into the "WAN" or "Internet" port. On a modem/router combo device, it will plug into one of the "LAN" or numbered ports)

Try power cycling your modem.

    • If there's an on/off switch, switch it off and wait for 30 seconds before switching it back on. If there is no on/off switch, unplug the modem and wait for 30 seconds before plugging it back in. Once the lights stabilize on your modem's display, you've successfully powered it back on.

Try power cycling your gateway eero.

    • For an eero gateway: You can do this by unplugging and replugging it. Once you've plugged it back into power, wait for your eero to boot back up. This should take about 2 minutes.
    • For a Ring Alarm Pro: This device is equipped with an internal battery. Pressing the reset button for 1 second will power cycle the unit.

 

Already have wifi?

We recommend that you use the same wifi name and password to ensure that your devices should easily connect to your new wifi network. Check that you're using the same spelling and capitalization too. 

 

Wifi speed, coverage and connectivity

Ring Alarm Pro contains a built-in eero Wi-Fi 6 router, has a battery backup, and is not Homekit enabled. It should be configured as the gateway of your network.

The Wi-Fi 6 router supports speeds up to 900 Mbps and coverage up to 1,500 square feet—so you can say goodbye to dead spots and buffering.2 Work, play, video conference, and stream throughout your home and add more eero 6 extenders as needed to extend coverage. Set up in minutes and get automatic eero software updates.


1 3GB of data included per month. Extra data charges may apply. Cellular data is provided by a third party carrier. Coverage, uptime, technology, and speeds will vary. May require backup power if the power goes out. Visit ring.com/alarm-pro for more details. Ring Alarm Pro is designed to be used as a router, as using Ring Alarm Pro as an extender may impact your ability to utilize Ring Protect Pro features.

2 Internet connection speeds depend on your internet service provider. Maximum wireless signal rates are derived from IEEE standard 802.11 specification. Specifications assume wired ethernet connection, experienced speeds may vary based on network configuration. Coverage estimates are based on normal use conditions. Actual range and performance can vary, including due to factors such as interference, connected devices, device usage, building materials and obstructions. Specifications are based on use of a Wi-Fi 6 or later generation client device. Use of eero products and services, including the eero wifi router, requires creation of an eero account and agreement to eero’s Terms of Service, found at eero.com/legal. You can review eero’s Privacy Notice at eero.com/legal/privacy.

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