Quick Fix Guide Start HereReconnect / change your wifi Add another person to your account Not seeing videos in your account Change your phone number or email addressForgot password Ring Protect Plan (subscribe to get videos)Track package Doorbell installation and wiring guides Wifi, Battery and Power Issues How to Reconnect to Wifi or Change Your Wifi NetworkHow to Check your Battery Charge in the Ring App How to Charge your Battery Troubleshoot a Battery that's Draining too Fast Login and Account VerificationForgot your Ring Account Password Getting an Authorization Code if You Lost/Don't Have your Previous Mobile DeviceTwo Step Verification - What is it?How to Change Your Two Step Verification Code from Email to Text Message (SMS) Ring App Features (Adding a Shared User, Live View, Notifications)How to Add Another Person (Shared User) to Your Ring Account (video)Live View Troubleshooting How to Use Motion Detection - Too Many or Not Enough Notifications Downloading and Updating the Ring App Mobile Device Compatibility and the Ring AppUsing Alexa to Control your Ring Doorbell or Security CameraManaging Video RecordingsHow to Share and Download Videos (video)How to Adjust Your Video Storage Time Ring App is Having Trouble Showing Videos Installation and SetupLinks to Installation and Setup Videos Wiring Diagrams for Ring Doorbells Product Manuals Ring Protect PlanHow to Subscribe to a Ring Protect PlanShipping and Order Tracking/Status ShippingTracking Your Ring OrderFinding Your Order StatusCanceling, Returning, Missing Items, and MoreWhat is Ring’s Return Policy?