Helpful DIY Solutions for Common Problems

Bookmark this page for future use in troubleshooting.

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Wifi, Battery and Power Issues 

• How to Reconnect to Wifi or Change Your Wifi Network
• How to Check your Battery Charge in the Ring App 
  • How to Charge your Battery 
  • Troubleshoot a Battery that's Draining too Fast

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Login and Account Verification

• Forgot your Ring Account Password 
• Getting an Authorization Code if You Lost/Don't Have your Previous Mobile Device
• Two Step Verification - What is it?
  • How to Change Your Two Step Verification Code from Email to Text Message (SMS)

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Ring App Features (Adding a Shared User, Live View, Notifications)

• How to Add Another Person (Shared User) to Your Ring Account (video)
• Live View Troubleshooting 
• How to Use Motion Detection - Too Many or Not Enough Notifications 
  • How to Customize Motion Zones (video)
  • Troubleshooting iOS (Apple) Notifications 
  • Troubleshooting Android Notifications 
• Downloading and Updating the Ring App 
• Mobile Device Compatibility and the Ring App
• Using Alexa to Control your Ring Doorbell or Security Camera

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Managing Video Recordings

• How to Share and Download Videos (video)
• How to Adjust Your Video Storage Time 
• Ring App is Having Trouble Showing Videos

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Installation and Setup

• Links to Installation and Setup Videos 
• Wiring Diagrams for Ring Doorbells 
• Product Manuals 

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Ring Protect Plan and Shipping

• How to Subscribe to a Ring Protect Plan
• Shipping and Order Tracking/Status 

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Ring Alarm 

• General Troubleshooting for Ring Alarm

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Call or Chat with Ring Customer Support