Bookmark this page for future use in troubleshooting.
Wifi, Battery and Power Issues
- How to Reconnect to Wifi or Change Your Wifi Network
- How to Check your Battery Charge in the Ring App
Login and Account Verification
- Forgot your Ring Account Password
- Getting an Authorization Code if You Lost/Don't Have your Previous Mobile Device
- Two Step Verification - What is it?
Ring App Features (Adding a Shared User, Live View, Notifications)
- How to Add Another Person (Shared User) to Your Ring Account (video)
- Live View Troubleshooting
- How to Use Motion Detection - Too Many or Not Enough Notifications
- Downloading and Updating the Ring App
- Mobile Device Compatibility and the Ring App
- Using Alexa to Control your Ring Doorbell or Security Camera
Managing Video Recordings
- How to Share and Download Videos (video)
- How to Adjust Your Video Storage Time
- Ring App is Having Trouble Showing Videos
Installation and Setup
Ring Protect Plan and Shipping
Ring Alarm
Call or Chat with Ring Customer Support