This article focuses on resolving power issues caused by incorrect wiring which may have occurred during the installation of your hardwired Video Doorbell Pro.
Insufficient Power Symptoms:
- Frequent shutdowns.
- Regularly loses connection to your wifi network.
- Has poor motion detection.
- Freezes during live events.
- Night vision doesn’t work.
- Not ringing your existing internal doorbell correctly.
The articles below provide easy steps for troubleshooting external wiring and power issues.
Before you begin:
If there is an update available for your Ring App, please update it first.
Check Wiring on Pro Power Kit
Your Ring Video Doorbell Pro and Ring Video Doorbell Pro 2 must be properly connected to the Pro Power Kit to receive power and function normally.
Use Correct Wire Gauge
When hardwiring your device, the wire gauge needs to be big enough to transmit adequate power.
Confirm Transformer has Enough Voltage
Your hardwired doorbell transformer needs to have enough voltage to power your device. Both Ring Video Doorbell Pro and Ring Video Doorbell Pro 2 require a power source that supplies a minimum of 16 volts AC.
If your existing unit isn’t supplying enough power, you’ll need to upgrade your transformer.