Troubleshooting Wiring and Power Issues for Ring Video Doorbell Pro

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This article focuses on resolving power issues caused by incorrect wiring which may have occurred during the installation of your hardwired Video Doorbell Pro.

Insufficient Power Symptoms:

  • Frequent shutdowns.
  • Regularly loses connection to your wifi network.
  • Has poor motion detection.
  • Freezes during live events.
  • Night vision doesn’t work.
  • Not ringing your existing internal doorbell correctly.

The articles below provide easy steps for troubleshooting external wiring and power issues.

Before you begin:

If there is an update available for your Ring App, please update it first.


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Check Wiring on Pro Power Kit

Your Ring Video Doorbell Pro and Ring Video Doorbell Pro 2 must be properly connected to the Pro Power Kit to receive power and function normally.

Step-by-step instructions on wiring and installing the Pro Power Kit.


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Use Correct Wire Gauge

When hardwiring your device, the wire gauge needs to be big enough to transmit adequate power.

See if your wire gauge falls within the appropriate size range.


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Confirm Transformer has Enough Voltage

Your hardwired doorbell transformer needs to have enough voltage to power your device. Both Ring Video Doorbell Pro and Ring Video Doorbell Pro 2 require a power source that supplies a minimum of 16 volts AC.

Learn how to check the voltage of your Ring Pro.

If your existing unit isn’t supplying enough power, you’ll need to upgrade your transformer.

Instructions on replacing your hardwired transformer.

View wiring diagrams for Ring Video Doorbell Pro.

 

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