Requirements for Virtual Security Guard

Virtual Security Guard is a subscription service in which a third-party professional monitoring company will visually monitor motion events on compatible Ring cameras and if needed, call for emergency response. Agents will monitor only the security cameras you request, during the time you request monitoring.¹

To use Virtual Security Guard, you’ll need all of the following:

Eligible Devices

Compatible Security Cameras

Alarms

 

Ineligible Devices

Cameras using Video End-to-End Encryption
Cameras using Video End-to-End Encryption can’t be monitored by Virtual Security Guard at this time.
Learn more about End-to-End Encryption.

Linked Devices
Linking devices allows you to connect your Ring devices together and provides instructions for a group of devices to begin functioning whenever any of them are activated. At this time, Linked Devices are not supported by Virtual Security Guard.
Learn more about Linked Devices.

 

Camera Placement

Strong wifi signal is important for agents to be able to open your Live View. Follow these best practices for placing your enrolled cameras in optimal locations. Learn more about signal strength.

Please note, depending on ambient noise and surroundings, the audio range your device can record may vary.

Privacy
Keep your cameras pointed at your own property and away from other people’s private spaces.

Height
Cameras should be installed at least 9 feet above the ground for optimal field of view.

Angle
Motion detection and visual monitoring work best when cameras are placed so that visitors pass through their view horizontally, not vertically.

Get more camera placement tips.


¹ Virtual Security Guard is available only within the U.S. (all 50 states, but not U.S. territories), and is an add-on service that requires enrollment, and the following: a subscription fee per enrolled location in addition to a compatible Ring Protect plan and a Ring Alarm system (all sold separately), and Ring Alarm professional monitoring. Rapid Response is the seller and provider of the camera motion monitoring service and agents. Ring bills your Ring account for this service. Virtual Security Guard subscription fee includes 175 monitored camera motion events per month. Opt into Extra Events for an additional cost. Virtual Security Guard services are only available with eligible doorbells and cameras. Ring Alarm sensors are not monitored by Virtual Security Guard (Alarm sensors only trigger Alarm professional monitoring).

Join Our Community

Share feature requests, get help, and discuss the latest in security with your fellow users on Ring's first neighbor-to-neighbor community forum.

Was this article helpful?

×

 

 



Send Feedback