What is Virtual Security Guard?
Virtual Security Guard is a subscription service from Ring in which third-party professional monitoring companies will visually monitor outdoor Ring cameras. With a Virtual Security Guard subscription, a real-life agent will remotely monitor Ring cameras outside your property to help prevent unwanted activity or call for emergency dispatch. Our launch partner, Rapid Response, is an industry-leading professional monitoring company.
Learn more about Virtual Security Guard.
Why should I use Virtual Security Guard?
We know that your time is valuable and you may not be able to review every motion alert taking place on your property. With Virtual Security Guard, third-party agents can view the real-time motion events taking place on your property. They can only contact you in the case of an emergency, like someone trying to break into your home.
Virtual Security Guard helps provide peace of mind by keeping an eye on motion events on your property when you are you unable to, such as while you are sleeping, at work or traveling.
How much does Virtual Security Guard cost?
With our launch partner Rapid Response, Virtual Security Guard is expected to start at $99 per month per location. Sign up for the waitlist here.
What do I need to start using Virtual Security Guard?
Virtual Security Guard requires all of the following:
- Ring Alarm with Professional Monitoring
- Ring Protect Pro subscription
- At lease one eligible Ring camera
If you meet the eligibility requirements for Virtual Security Guard, you can sign up for the waitlist here. If selected, you will receive an email with next steps.
See what devices are eligible for Virtual Security Guard.
Learn more about Ring Protect Pro.
Do I need a Ring Protect subscription to sign up for Virtual Security Guard?
Yes. To use Virtual Security Guard, you will need a Ring Protect Pro subscription or trial.
Why can’t I add my indoor cameras?
Ring will start by supporting outdoor cameras as the majority of our customers have outdoor devices. If any indoor living spaces are detected by an agent, they will flag this camera and it will be removed from monitoring.
How do I customize my alert preferences?
You can adjust your alert preferences from your Ring app, by going to Account > Control Center. From there, tap Virtual Security Guard to customize your preferences.
How do agents interact with a person on property?
Agents follow clear guidelines for whether and how they interact with the person on your property. An agent will take minimal or no intervention if, for instance, delivery or service personnel are detected. If an agent observes property damage or attempted forced entry, for example, they will use tools like Two-Way Talk and siren activation to progressively intervene and help deter unwanted activity.
In cases where an agent believes a dangerous crime or life-threatening situation is taking place, they can dispatch police, medical or fire services. Agents will promptly notify the customer and/or their designated emergency contacts.
What does an agent do if someone appears to be breaking into a home?
If it appears that someone is trying to break into the home, the third-party agent will take steps to progressively intervene with the goal of stopping unwanted activity, which may include talking with the person through Two-Way Talk to understand what is happening, and triggering the alarm.
Do agents interact with delivery drivers and food deliveries?
Agents will monitor the delivery but do not interact if it’s clear they’re dropping something off, such as a package, mail or food.
Do monitoring agents view the Live View video or event history?
Monitoring agents only have access to Live View and are can’t look back at motion event history. Agents can’t download, save or share any of your videos. If an agent viewed your Live View during an event, you’ll see a badge on your Timeline letting you know that event was reviewed.
Why was my Virtual Security Guard subscription cancelled?
Your subscription to Virtual Security Guard may have been cancelled if you ended your subscription to Ring Protect Pro or Protect Plus (1st Gen).
A Protect Pro subscription is required to use Virtual Security Guard. If you ended your subscription to Ring Protect Pro or Protect Plus (1st Gen), your Virtual Security Guard subscription will automatically be cancelled.
Learn how to subscribe to Protect Pro.