How Virtual Security Guard Works

Virtual Security Guard is a subscription service in which third-party professional monitoring companies will visually monitor motion events on compatible Ring cameras and if needed, call for emergency response. Monitoring agents only monitor when you turn the service on and only on the cameras you’ve enrolled in the service.¹

Note: Virtual Security Guard is currently available by invitation only to those who meet eligibility requirements. If you’d like to sign up to try the service, join our waitlist, and if selected, you can try the service for a limited time, at no cost to you. If you have already received an invitation to try the service, please complete enrollment on this page.

Activating Virtual Security Guard

Once you have enrolled in the service, you can activate Virtual Security Guard by setting your Ring Alarm Mode to Home or Away.

When your alarm mode is set to Disarmed, Virtual Security Guard is inactive and agents will not have access to your enrolled device or devices’ Live View.

Events and Event Alerts

Events

When the Virtual Security Guard service is active and your enrolled compatible Ring camera detects motion, an agent is notified. The agent will then view a live video feed (Live View) to determine what type of activity is taking place on your property – this is called an event. Depending on the event type and your notification preferences, the agent may notify you of the event via SMS, initiate two-way talk, or dispatch emergency response.

Event Alerts

If a monitoring agent reviews an event that may require your attention, you will be notified via SMS with a link to the video Event. SMS alerts will always be sent from +1-424-300-8338 (we recommend saving this number to your contacts).

Additionally, the people listed as your emergency contacts for professional monitoring* will also receive an SMS for monitored events. In the case of an escalation, Rapid Response will call your listed emergency contact and if needed, dispatch emergency services. To view your emergency contacts in the Ring app, open Settings > Monitoring > Emergency Contacts.

Please note: During the Early Access period, you may receive duplicate Person Detection notifications while the Virtual Security Guard service is active. If you’d like to opt out of potentially receiving duplicate notifications, you can turn off ‘Person’ Smart Alerts in the Ring app.

To Opt Out of Person Detection Notifications:

  • Open the Ring app:
  • Tap the three lines (☰) on the top left
  • Tap Devices
    • Tap the device you enrolled in Virtual Security Guard
    • Tap Motion Settings
    • Tap Smart Alerts.
    • You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications

Alert Preferences

While you cannot change or customize SMS alerts for emergency events for you or your emergency contacts, you can make the following customizations to your alerts:

  • Customize alert preferences for non-emergency events.
    You have the ability to customize which SMS alerts you want to receive for each event type. This includes Delivery, Service Worker, and Unknown Person events.
  • Customize who will receive SMS notifications for non-emergency events.
    If you’d like to customize the SMS alerts your emergency contacts to receive for non-emergency related events, you can do so in the Ring app. Under the top menu (☰), tap Control Center then Virtual Security Guard to customize alerts. At this time, only the account owner can change SMS settings for emergency contacts.

Both you (the account owner) and your emergency contacts can opt out of SMS alerts anytime:

  • Simply reply STOP to the alert sent from +1-424-300-8338.
  • To opt back in, respond START to the same number.

Event Examples

The following table contains standard monitoring agent responses to sample events that may take place on your property while Virtual Security Guard is armed.

Event Type Description Monitoring Agent Response
Common Event A passerby, vehicle, animal, or other motion is captured on the property. Agent resolves the event without contacting the property owner. No SMS alert will be sent.
Expected Person
on Property
A service worker or delivery person is on the property. Agent sends property owner an SMS alert with a link to a video recording of the event.
Unknown Person
on Property
An unknown person is on the property that is not a service worker or delivery person. Agent uses Two-Way Talk to announce that the property is being monitored and sends an SMS alert with a link to a video recording of the event.
Unknown Person on Property Escalation Unknown person is still on the property after the agent engaged in Two-Way Talk. Agent uses Two-Way Talk to announce that the property is being monitored.

Agent sends property owner an SMS alert indicating that an event needs attention.
Urgent Events Package Theft or Property Damage is taking place. Agent uses Two-Way Talk to announce that the property is being monitored and activates the device siren (if available).

Agent sends an SMS alert to property owner and emergency contacts with a link to video recording of the event.

If necessary, the agent will call the first emergency contact.
Emergency Events A life threatening or violent situation is taking place. Agent activates the device siren (if available) and dispatches emergency services to the property.

Agent calls the property owner and emergency contacts.

Agent sends an SMS alert to property owner and emergency contacts, indicating that emergency services have been alerted with a link to a video recording of the event.

 

Event Resolutions

Event notifications for events ranging from minor events to emergency events will be sent via SMS. While emergency event notifications are always on by default, you do have the option to customize what type of non-emergency events you are notified about.

If you have any questions about event resolution or other event inquiries, please follow the process below to submit a request to Rapid Response (our monitoring partner).

Event Resolution Review Request

  1. Visit this link and submit all event details and information in the form fields.
  2. Once Rapid Response receives the request, they will review the form submission and look into your event.
  3. After the event has been reviewed, Rapid Response will contact you by phone within 3 business days to discuss their findings.

Reviewed Events

If motion is detected when your Ring Alarm is in Home or Away Mode, an agent will view your camera’s Live View to determine if intervention is required.

A monitoring agent cannot view your property until a motion event is detected. Monitoring agents don’t have access to video recordings and cannot download, share, or save any videos. They can only access Live View motion events on your enrolled devices in real time when Virtual Security Guard is activated.

Badges

Whenever an agent monitors an event on your camera, a badge is added to your Event History Timeline video, letting you know which of your videos were reviewed.
Learn more about Video Timeline.

StarkReviewed.svg Guard Reviewed
The monitoring agent has reviewed an event on your property.

StarkAlert.svg Important
The monitoring agent has sent you an SMS letting you know there’s an event on your property that needs your attention.

StarkIntervened.svg Guard Intervened
The monitoring agent has intervened on an event. Review may include using Two-Way Talk to speak to whoever’s on your property or sounding the device siren (if available). During an emergency, the monitoring agent will also contact your emergency contacts and can dispatch emergency services as needed.

FAQs for Using the Virtual Security Guard Service

When does an agent have access to my Live View?

Agents can monitor your Live View during a motion event when your alarm mode is set to Home or Away. If you set your alarm mode to Disarmed while a motion event is taking place, the agent may continue to use Live View until the event is resolved. In these instances, you may hear the agent speaking through your camera–even after your alarm mode is set to Disarmed.

Agents can’t initiate Live View or download videos.

How do I opt out of the free Virtual Security Guard program?

To immediately stop all monitoring, you can set your alarm mode to Disarmed or unenroll all cameras from the service before arming. You can also revoke the Virtual Security Guard permission by completing as follows: Open the Ring app > tap the top menu (☰) > Control Center > Linked Accounts > Delete Virtual Security Guard granted access.

Who do I contact if I have questions?

For additional questions about your devices or Virtual Security Guard subscription, call Ring customer service at 1-866-894-8282.


¹ Virtual Security Guard is available only within the U.S. (all 50 states, but not U.S. territories), and is an add-on service that requires enrollment, and the following: a subscription fee per enrolled location in addition to a compatible Ring Protect plan and a Ring Alarm system (all sold separately), and Ring Alarm professional monitoring. Rapid Response is the seller and provider of the camera motion monitoring service and agents. Ring bills your Ring account for this service. Virtual Security Guard subscription fee includes 175 monitored camera motion events per month. Opt into Extra Events for an additional cost. Virtual Security Guard services are only available with eligible doorbells and cameras. Ring Alarm sensors are not monitored by Virtual Security Guard (Alarm sensors only trigger Alarm professional monitoring). Learn more here.

Ring Alarm Pro and Ring Alarm professional monitoring service is available only within the U.S. (all 50 states, but not U.S. territories). Additional charges may apply in areas that require permits or guard response service for alarm verification. Tax not included. Enrollment required.

Professional monitoring service is available only within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec). Ring does not own its own professional monitoring center. Smoke and carbon monoxide monitoring is not available for commercial properties.

A compatible Ring Protect subscription is required to enroll in the Ring Alarm professional monitoring service. Professional monitoring service is available only within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec). Ring does not own its own professional monitoring center. Smoke and carbon monoxide monitoring is not available for commercial properties. See Ring Alarm licenses at: https://www.ring.com/licenses

 

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