Configuring and troubleshooting your in-home chime

Learn how to configure and troubleshoot your Ring doorbell when it is hardwired to an in-home chime.

Video doorbells that DO NOT support the use of an in-home chime:

• Video Doorbell Wired
• Peephole Cam (Door View Cam)

Alternatively, you can use a Ring Chime, Ring Chime Pro or connect to an Amazon Alexa Echo to get alerts without hardwiring your doorbell to your existing in-home chime.

Identifying your chime type

To identify your chime type:

1. Listen to the sound it makes.

• Mechanical chime:

  Uses a bell and a hammer to make a traditional ding-dong sound.
• Digital chime:

  Plays prerecorded digital tones through an electronic speaker and often has a selection of different tones you can choose from.
• No chime

  or

  None:

  Choose this option when you are using a plug-in adapter, bypassing a chime, or hardwiring directly to a transformer with no in-home chime.

2. Match this sound in the In-Home Chime Settings section of your Ring app.

3. Check these settings before testing your doorbell to prevent damage.

Accessing in-home chime settings

To adjust your chime settings in the Ring app:

1. Open the Ring app to the main dashboard.

2. Tap more (•••) on the camera you want to access.

3. Tap your device's Settings.

4. Tap

   Device Settings

   .
5. Tap

   In-home Chime Settings

   .

Configuring battery-powered doorbells

Automatic chime detection

1. Navigate to

   In-home Chime Settings

   in your Ring app.
2. Tap

   Automatic Chime Detection

   . Allow the app to detect the in-home chime, then confirm your doorbell is wired to a chime if prompted.
3. Tap

   Ring my In-home Chime

   to

   hear your in-home chime ring when the doorbell is pressed.
4. Follow the in-app instructions and push the button on your Ring doorbell.

If it does not ring correctly, select either My chime rang partially or My chime didn’t ring. The Ring app will adjust the device settings automatically and prompt you to test your doorbell again. If the app is unable to detect an in-home chime, it will redirect to the start of the automatic chime detection process.

Advanced Settings for manual configuration

1. Navigate to

   In-home Chime Settings

   in your Ring app.
2. Tap

   Advanced Settings
3. Select the

   Chime Type:

• None
• Mechanical
• Digital Type 1
• Digital Type 2

4. Tap Ring my in-home Chime to hear your in-home chime when the doorbell is pressed.

5. Follow the in-app instructions and push the button on your Ring doorbell.

If it doesn’t ring correctly, select a different Chime Type, then wait a few minutes and press your Ring doorbell button again.

Configuring wired doorbells

1. Navigate to

   In-home Chime Settings

   in your Ring app.
2. Select your

   Chime Type

   (Mechanical, Digital, or None.)
3. Tap the toggle to turn

   on

   or turn

   off

   your in-home doorbell chime.
4. Tap

   Save

   in the upper right to save your changes.
5. Give your doorbell a few minutes to update, then press the doorbell button to test the chime.

Troubleshooting your in-home chime

Check the following if your in-home chime buzzes, does not sound, or only partially sounds when the Ring doorbell is pressed.

Ring app settings

Check the following in the Ring app:

• Confirm the

  Chime Type

  settings match your in-home chime type.
• Check that the

  Ring my in-Home Chime

  setting is toggled on for doorbells that require hardwiring.
• Make sure your Ring device is online and other functions are working (i.e., Live View).

Hardwiring configuration

Try these troubleshooting tips to verify your in-home chime is functioning, your system is wired correctly, and your doorbell is receiving enough power.

• Check the hardwiring configuration of your doorbell.
• Move any wires or power accessories out of the way of your in-home chime’s moving parts.
• Remove your Ring doorbell from the wall and touch the metal part of a screwdriver to both terminal screws at the same time, or touch the doorbell wires together. Do not perform this test if you have bypassed the in-home chime or hardwired directly to a transformer. If wired correctly, you will hear your in-home chime when the two screw terminals are bridged.

In-home chime and transformer compatibility

Check if your in-home chime and transformer are compatible with your Ring doorbell.

• Learn more about compatible in-home chime kits

  .
• Learn more about compatible transformers.