The Ring Alarm Pro is designed to replace your existing router, connecting directly to your modem or other ISP equipment and providing internet access like you’d expected. Additionally, the Ring Alarm Pro can be set up to use a cellular internet connection with 24/7 Backup Internet (optional, with a Ring Protect Pro subscription) if you do not have an active ISP connection at the location you plan to use the device.1
This diagram shows how to correctly set up your Alarm Pro as the router (gateway) of your home network:
Please note that Alarm Pro will be connected to your modem and the internet using an ethernet cable, but will communicate with the cameras and devices in your home using wifi.
Already have wifi?
We recommend that you use the same wifi name and password to ensure that your devices should easily connect to your new wifi network. Check that you're using the same spelling and capitalization too.
Setting up your eero wifi network or replacing your existing non-eero router with Ring Alarm Pro
In order to set up your Ring Alarm Pro, you’ll need the following:
- Ring iOS or Android app
- eero iOS app or Android app
- Mobile device with a data connection (If you don't have access to a data connection, see our workaround instructions here.)
- Internet service provided into your home if you do not plan on using only cellular backup from the Ring Alarm Pro
- Cable or DSL modem (if required), or connection to a Fiber ONT
Don’t know what a modem is? Unsure if you have one? Find out here.
Once you’ve downloaded both the Ring and eero apps, here’s how to get started getting your Ring Alarm Pro online:
- Open the Ring App and tap on Set Up a Ring Device > tap on Security > tap on Alarm Pro Base Station
- Follow the steps in the Ring App until you reach the How do you want to connect to the internet Screen
- Tap on I have internet at this location, then tap on the Setup eero Network button at the bottom of the next screen, then tap on Continue
- If you plan to use the Ring Alarm Pro cellular backup connection instead of connecting through your ISP, tap on I need internet service
- Open the eero App and tap on New to eero?
- If you have an existing eero network and want to swap your current eero gateway with a Ring Alarm Pro, please see the instructions posted here.
- Log into the eero app by tapping Use my Amazon account to your use Amazon account information or by creating an eero account by tapping Continue with email or phone
- Choosing Continue with email or phone will prompt you to input your account information, then will send you a verification code to your phone number, which you’ll then input into the app when prompted
- Follow the instructions in the eero app to complete the eero portion of setup for your Ring Alarm Pro
- Once you’ve completed setup in the eero app, you’ll be brought to the Home screen. Tap on the Complete your Ring Alarm Pro Base Station setup card to complete the setup process in the Ring App
When you’ve finished setting up your Ring Alarm Pro, you’ll be able to connect devices to your new wifi network. To do this, simply find your Ring Alarm Pro network on your device, enter the network password that you’ve created, and get connected.
If you’re using the same network name (SSID) and password as your previous router, your devices should automatically reconnect. However, you may need to toggle wifi on these devices or power cycle for them to recognize the new eero network.
If you experience any trouble connecting specific devices to your new eero network, try disconnecting and reconnecting wifi on the device. If that doesn’t work, try rebooting the device and then reconnecting to the network once it powers back on.
What if my ISP requires additional configuration for setup?
If your ISP requires additional configuration like WAN VLAN tagging or using a Static IP, you won’t be able to set up the Ring Alarm Pro using these configurations initially.
The Ring Alarm Pro may detect that it does not have an active connection through your modem or other equipment, and instead will use the cellular backup connection during setup.