Congratulations on successfully replacing your Base Station! If you’ve completed this process, we’ve moved your Ring Alarm and Z-Wave devices and settings from your old Base Station to your new one.
You may have received one or more push notifications or email letting you know that your devices were offline. Don’t worry, we’re here to fix that.
To get your Ring Alarm system working just the way you want it, let’s finish these last few steps. To make sure you don’t miss anything, we’ve created this short checklist to help you confirm that your Ring Alarm is set up correctly and is ready to go.
Base Station Replacement Checklist
Before you begin, make sure your Ring Alarm or Ring Alarm Pro is disarmed.
- Check all of your security devices.
Open the Ring app, tap on the menu, then tap Devices, then tap on each device listed and check the settings. If any device is offline, you’ll need to wake it up by following these steps: - Contact Sensors
Contact Sensor (1st gen): Open and close the door or window. If that doesn’t work, tamper the device by opening and closing the cover.
Contact Sensor (2nd gen): Tap the button on the front of the sensor. - Motion Detector
Motion Detector (1st gen): Walk in front of the Motion Detector, or wave your hand in front of it. If that doesn’t work, tamper the device by opening and closing the cover.
Motion Detector (2nd gen): Tap the button on the front of the sensor. - Keypad
First, try to unplug and replug the Keypad. If this doesn’t work:
Keypad (1st gen): Press and hold the number 1 for five seconds
Keypad (2nd gen): Tap the pinhole reset button using a pinhole tool or paper clip. - Range Extender
Range Extender (1st gen): Unplug and replug the Range Extender to wake it up.
Range Extender (2nd gen): Tap the button on the front of the sensor. - Smoke/CO Listener*
Tap the setup button on the side of the device. If this doesn’t work, open and close the cover to wake it up. - Flood & Freeze Sensor
Tap the setup button on the side of the device. If this doesn’t work, open and close the cover to wake it up. - Panic Button
Open and close the cover to wake it up. (Do not press the button on the front as it could trigger a false alarm.) - Retrofit Alarm Kit
Open and close any door or window with a working wired sensor. If this doesn’t work, open and close the Retrofit cover to wake it up. - Re-enroll in professional monitoring.*
If you have a Ring Protect subscription and were previously enrolled in professional monitoring,* use the Ring app to :
1. Open the Ring App.
2. Tap the Menu.
3. Tap Settings.
4. Tap Monitoring.
5. Tap Professional Monitoring.*
6. Tap I Agree to agree to the terms and conditions.
7. Complete the rest of the professional monitoring* setup, then check your email.
Tap here for complete instructions. - Complete the rest of the professional monitoring* setup, then check your email.
- Open the Alexa app and link your new Ring Alarm to Alexa Guard.
If you have a Ring Protect Pro subscription, turn on Alexa Guard Plus.
Tap here to set up Alexa Guard with Ring Alarm.
If you’re still having issues with Alexa Guard or Guard Plus, tap here for more details. - Set up any Alexa routines.
Tap here for more details on setting up Alexa routines with Ring Alarm. - Set up Linked Device settings.
This will will trigger Ring cameras to record and Ring Smart Lighting to turn on when your Ring Alarm is alarming. Tap here to learn more about Linked Devices. - Check your other Z-Wave smart home devices.
If any are still offline, try to use them to wake them up.
You can download a PDF version of this Base Station replacement checklist below.
* A compatible Ring Protect subscription is required to enroll in the Ring Alarm professional monitoring service. Professional monitoring service is available only within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec). Ring does not own its own professional monitoring center. Smoke and carbon monoxide monitoring is not available for commercial properties. See Ring Alarm licenses at: https://www.ring.com/licenses.
