Understanding Smoke Alarms with Ring Alarm Professional Monitoring


Ring Alarm provides smoke professional monitoring for residential neighbors. To learn why Ring does not offer smoke alarm professional monitoring for business locations, click here.

To have Smoke & CO Monitoring, you will need one of the following:

With Professional Monitoring, What Happens When There Is a Smoke or CO Alarm?

When your smoke alarm sounds in your home, a smoke alarm signal is sent to the monitoring center. The monitoring center will attempt to contact your first emergency contact. If no one answers, the monitoring center will request fire dispatch. Then, the monitoring center will attempt to call the emergency contacts to notify them that the fire department has been dispatched.

Can I Cancel a Smoke Alarm?

You can cancel a smoke alarm by answering the first monitoring center call, or by disarming on your Ring Alarm Keypad within the first 30 seconds. You can’t cancel using the Ring app.

Even if you cancel, our monitoring center will still call to notify you and your emergency contacts.

Frequently Asked Questions

Who Gets Called Before Requesting the Fire Department?
We call your first emergency contact before requesting the fire department in order to give you the chance to cancel a false alarm. Since fire emergencies are critical and every minute counts, we only have time to make one phone call. Make sure that your first emergency contact will answer the monitoring center call.

Can I Use Ring Alarm Smoke and CO Monitoring at a Business?
Ring cannot provide professional smoke and CO (carbon monoxide) monitoring at business locations due to strict local regulations across the U.S. and Canada. This means that neighbors who set up a Ring Alarm with professional monitoring at a business or commercially-zoned address cannot be monitored for smoke or carbon monoxide by Ring.

What if I Don’t Disarm Using the Keypad and I Don’t Answer the Monitoring Center Call?
If you can disarm your Ring Alarm within 30 seconds of the smoke alarm getting triggered, you should be able stop the fire department from coming to your home, but there’s no guarantee. After 30 seconds, fire department dispatch is requested to your home.

Please do not call Ring Support to attempt to cancel fire department dispatch.

Can I Use Smoke and CO Alarms with Self Monitoring?
Yes. Your Alarm Base Station siren will sound locally in your home. You and your shared users will receive push notifications from the Ring App and e-mails about the event. Get to safety and call 911.

You can get this monitoring in any mode - Home, Away, and Disarmed. If there is no professional monitoring, you’ll need to call emergency responders yourself.

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