Understanding your billing and order history
Learn how to view and manage your billing and order history.
Viewing your billing and order history
As the account owner, you can access your billing and order history on Ring.com. Your Billing History shows subscription charges like Ring Home Plans and Virtual Security Guard, while your Order History allows you to view all orders you've placed on Ring.com. Learn how to manage Ring.com orders.
Note: Billing and order history is not available in the Ring app.
Access your Billing History and Order History
- On a computer: Hover overAccountat the top right. On a smartphone or tablet: Tap themenu icon (≡)on the top left.
- SelectBilling HistoryorOrder History.
To download an invoice in Billing History as a PDF, select View Invoice. If your subscription was purchased on Amazon, select View on Amazon.
Unexpected charges in your Billing History
If you see unexpected charges on your account, check your subscription renewal dates and confirm how many subscriptions you have.
- On a computer: SelectPlan. On a smartphone of tablet: Tap themenu icon (≡)on the top left, then tapPlan.
- Verify your subscription renewal dates, and confirm your total number of subscriptions is accurate.
Note: If you see multiple subscription charges, it could be because you have multiple devices with Basic plans starting on the same date.
Virtual Security Guard
If you opted in to Extra Events, they are billed separately from your Ring subscription plan and your Virtual Security Guard subscription (at the end of each billing cycle). You can opt in or out of Extra Events at any time by visiting your Ring account.
If you have questions about your billing history, contact our Customer Support team.
Failed payments
If your payment fails, Ring will automatically try to charge your card again. However, if the charge continues to fail, your subscription will be canceled 21 days from the first failed payment date.
To resolve failed payments, complete these steps.
- Update or correct your card information.
- Try using a different card.
- Contact your bank if problems persist.
Changing the currency type
If your account shows the wrong currency (like CAD instead of USD), contact our Customer Support team for help changing your currency.
To change the currency, Ring’s Customer Support team will need to cancel your plan. Save any videos you want to keep prior to contacting support. Learn more about downloading your Ring videos.