For assistance troubleshooting your solar panel and solar charger for Ring Video Doorbells, read the FAQ below:
Can I use the solar charger and a wedge kit or corner kit together?
Solar chargers can be used with a wedge kit or a corner kit. However, only one wedge, or one corner mount is recommended. Stacking more than one wedge or corner mount changes the angle of the doorbell and can cast a shadow on the solar charger, making it less effective. Solar chargers should have direct sunlight for optimal performance.
My Ring App is showing a “Not Connected” on the Device Health page. I know my solar panel or solar charger is connected to my Ring Video Doorbell, though. What’s going on?
Your solar charger or solar panel will only show as connected in the Ring App while it has stored power. If the device is out in the sun long enough to completely run out of power, it will show up as “Not Connected” in the Ring App. Once the device is exposed to enough sunlight to charge up, the status will then return to “Connected.”
I just hooked up my doorbell to my solar charger or solar panel and it’s not charging my doorbell. Is something wrong?
No. In order to extend the lifetime of the lithium-ion battery, your solar charger or solar panel will not begin charging your battery until its percentage drops below 90%. You may see the solar device’s status as “Not Connected” in your Ring App when your battery is over a 90% charge. This is normal.
How many hours of direct sunlight are needed to charge my device?
Ring recommends at least three to four hours of direct sunlight, depending on your usage. Make sure there are no obstructions that could cast a shadow on your solar power device such as an extended roof, trees branches, or bushes.
We have a lot of cloudy weather where I am located. Would the solar charger or solar panel be a good fit for my doorbell?
This depends on the yearly weather at your location. Ring solar power devices require three to four hours of direct sunlight a day. If your installation area is frequently very cloudy or gets a lot of rain or snow, this could limit the amount of sunlight that your solar power device receives.
Note: The solar charger or solar panel requires direct sunlight. Filtered or indirect sunlight through the clouds will not provide a charge to your doorbell.
I have a covered porch. Will this affect my solar device’s ability to power my Ring doorbell?
Yes. Ring Solar devices require direct sunlight for optimal performance. There are alternate power solutions for your Ring Doorbell though, such as a plug in power adapter or hardwired transformer.
Click for more information on alternate power solutions.
My solar power device seemed to work fine all summer long. Now that it’s winter, it is not working properly. What is going on?
Ring solar power devices require three to four hours of direct sunlight a day. If the weather is cloudy or you get a lot of snow, this would limit the hours of direct sunlight your device is receiving, which would lessen the charge. Additionally, colder temperatures can also cause excessive drain to your lithium-ion battery.
Click for more information on Extreme weather conditions and your Ring device
I still have to recharge my battery. Is something wrong with my Ring solar power device?
No. Ring solar power devices act as a supplement to your battery, not a substitute. While your solar power device will extend your battery’s life and the time between needed recharges, it does not eliminate the need to recharge your battery.
My solar power device gets plenty of direct sunlight and my Ring App says my doorbell is charging, but my battery life is still bad. Is something wrong with my solar power device?
No. If your battery life is still relatively short even with the solar power device installed, your doorbell’s daily activities and subsequent power drain is more than the solar power device can provide. If you receive a lot of motion events in a day, try adjusting your sensitivity to reduce unwanted motion.
Click here for information on optimizing your doorbell’s motion detection.
My solar power device doesn’t seem to fit my Ring Video Doorbell model. What’s wrong?
Please ensure you review the model name on the label on the back of your doorbell before purchasing a solar charger or solar panel. Ring solar chargers and solar panels are product specific, so make sure that you are purchasing the correct accessory for your product.
If you have the incorrect model, you’ll need to return it to the retailer you purchased it from and buy the correct model needed for your device.
Use this link to find out what model doorbell you have in the Ring App.
Can I connect more than one solar panel to my Ring Video Doorbell?
No. The Ring Solar Panel can only connect with one Ring Video Doorbell.
Can I connect my solar panel to my existing mechanical or digital chime?
No. You cannot connect the Solar Panel to an existing mechanical or digital chime.
