Ring Access Controller Pro 2 Information

If you live in a home or small building with a security gate, the Ring Access Controller Pro 2 can provide access through your gate for authorized visitors and Amazon deliveries by using the Ring app.

This article answers common questions concerning the Ring Access Controller Pro 2.

If you are an installer and need the Ring Access Controller Pro 2 Manual, use this link.

General Questions

What is the Ring Access Controller Pro 2?
The Ring Access Controller Pro is a smart access device that works with an existing electrical access control system that can be triggered via relay to grant access through your security gate with the Ring app. The Ring Access Controller Pro 2 makes it easy for you to remotely unlock your gate to grant access to friends or Amazon associates to deliver eligible packages.

You must obtain any necessary permissions to enable in-gate deliveries for your address prior to activating such service.

What's the difference between the Ring Access Controller Pro and Ring Access Controller Pro 2?

Ring Access Controller Pro 2 takes the Cellular and Ethernet capabilities of its predecessor and combines them into one device with a smaller form for added convenience. 

How does the Ring Access Controller Pro 2 work?
Once the Ring Access Controller Pro 2 is professionally installed near a power outlet and your remote access panel, you can remotely unlock your security gate by using the Ring app. You can also turn on the Key for Gate delivery service to allow Amazon delivery agents one-time access to your security gate in order to drop off packages in a secure location.
You can also unlock a gate through the Quick Controls of a Ring doorbell or camera in the Ring app.

Who is the Ring Access Controller Pro recommended for?
The Ring Access Controller Pro 2 is designed for people with either of the following:

  • Personal gated access to their home.
  • Small buildings with multi-tenant housing such as an apartment building.

How do I know if my home can use the Ring Access Controller Pro 2?
In order to make use of the Ring Access Controller Pro 2, your home must have an existing electrical access control system that can be triggered via a relay in order to grant access.

Do I need any other products to use the Ring Access Controller Pro 2?
In order to control your gate or grant Amazon Key In-Gate access, you can use the Ring app to control your Ring Access Controller Pro 2.

Can I share access to the Ring Access Controller Pro 2?
Yes. You can share access to your Ring Access Controller Pro 2 by using your Ring app’s Shared Users function. 

Click here to learn more about Shared Users.

Installation Questions

Can I install the Ring Access Controller Pro 2 by myself?
A professional installer is recommended. Prior wiring experience is important in making sure your Ring Controller Access Pro 2 is installed properly. A professional installer will be able to adhere to best installation practices and building codes in your area.

Please reach out to your original access control system installer or a trusted local technician for support.

Click here for technical details on installation
Click here for help with Key by Amazon

For questions regarding installing the Ring Access Pro Controller 2, please call:

+1 (888) 255-1041

Monday through Sunday 6 AM - 7 PM PST

What’s included with Pro-install services?

  • Installation of one (1) customer-supplied Ring Access Controller Pro 2.
  • Testing of the Ring Access Controller Pro 2 through the Ring app.
  • A 90-day installation guarantee.

Do I need to do anything before my installation appointment?

Yes.

  • The Ring Access Controller Pro 2 itself is not included in the appointment. The unit itself and all included contents should be purchased and readily available when the installer arrives.

  • You must obtain any necessary permissions to install the device at your restricted access panel.

  • When the installer arrives, you will need to show him or her where the restricted access panel is.

  • Update your Ring app to the latest software version.

  • Sign into the Ring app. This app lets you control locks and configure Key by Amazon gate delivery for your Access Controller Pro.

Do I need to do something after my installation is complete?
No.

  • Force-quit and re-open the Ring app. Then you’ll see your new Access Controller Pro 2 in the app, ready to use.
      • Note: Amazon In-Gate Delivery features may take up to 5 7 to 10 business days to turn on after installation.

Will the Ring Access Controller Pro 2 interfere with my already existing restricted access panel?
No. the Ring Access Controller Pro 2 will enhance your current system and give you the ease of opening your exterior gate via the Ring app from anywhere in the world.

My Ring Access Controller Pro 2 has been installed but my Key by Amazon delivery system isn’t working yet. What’s going on?
It takes up to 5 business days for Key by Amazon delivery to activate. Once ready, you will receive an email notifying you that all features and functionalities are ready to use. You should be able to use your Ring app to control your gate immediately, however.

Will my existing Ring products work with Access Controller Pro 2?
You can use one Ring Video Doorbell or security camera with Ring Access Controller Pro 2 to control your gate from Quick Controls in the Ring app. You do not need a Ring Video Doorbell or security camera to use Amazon In-Gate delivery services.

Join Our Community

Share feature requests, get help, and discuss the latest in security with your fellow users on Ring's first neighbor-to-neighbor community forum.

Was this article helpful?

×

 

 



Send Feedback