How to Set Up Ring Quick Replies in the Ring App

Quick Replies is a smart doorbell feature available for almost all Ring doorbells, in the US and Canada. Quick Replies is like an answering machine for your door. Quick Replies is not available for the Ring Video Doorbell (1st Generation) Use this link, if you want to learn how to find your doorbell model in the Ring App.

You can enable or disable Quick Replies at any time in the Ring app. Once the feature is activated, and someone rings your doorbell, the visitor will hear a pre-selected message. Then, the visitor can leave a message. There’s no subscription required for Quick Replies. However, only Ring Protect Plan subscribers will be able to access and review recordings of Quick Replies interactions in their Event History.

Use this link if you want to change your doorbell to a holiday tone. 

Set Up Quick Replies 

In the Ring app:

  • Tap the three lines on the top left
  • Tap Devices
    • Select the doorbell that you want to set up
  • Tap the Smart Responses tile below the doorbell image
  • Tap Quick Replies
    • Toggle on Quick Replies switch to blue
  • Set Response Time for right away or from 2-20 seconds
  • Choose Quick Reply Message
    • Scroll down on the list and select a year round message or seasonal greeting
      • You'll hear a recording of what the message sounds like
    • Tap Save in the top right corner.

Note: There are some functionality issues with Quick Replies and doorbells that are being used in the Samsung SmartThings environment. Our engineers are working diligently to resolve the situation. Also, there is no volume adjustment for Quick Replies at this time and you cannot record a customized message. 

Frequently Asked Questions

What is Quick Replies?

Quick Replies allows neighbors with most Ring doorbells to choose from preset responses when they’re not available to answer the door. Think of it as an answering machine for your front door. You can set one automated response and ask a visitor to leave a message.

How does Quick Replies work?

If Quick Replies is turned on in the Ring app, it’s activated 0 to 20 seconds after the visitor has pressed the doorbell and the doorbell sound has stopped playing. Then, the doorbell will play one of preset responses and the visitor can leave a message. Some of the pre-selected messages you choose may not ask the visitor to leave a message, but sound can still be recorded during the interaction if you are subscribed to a Ring Protect Plan. 

What Quick Replies options can I manage?

You can turn Quick Replies on or off, set the activation delay from 0 to 20 seconds, and pre-select a message that will be played to your visitors by default. The pre-selected messages can be chosen individually for each doorbell that you own.

Can I record my own voice message?

No.

Can I adjust the volume of Quick Replies?

Not at this time. 

Do you need a subscription to the Ring Protect Plan in order to use Quick Replies?

No. Quick Replies is available to all neighbors, regardless of their subscription status. However, only Ring Protect Plan subscribers will be able to access and review recordings of Quick Replies interactions in their Event History. All neighbors can view Quick Replies interactions in real time in Live View. A neighbor that adds a Ring Protect Plan subscription will only see Quick Replies interactions in Event History after the subscription was added, not interactions that occurred prior to the subscription period.

Alexa Greetings is also available for automatic responses if you have an Echo device and a Ring Protect Plan subscription. Quick Replies and Alexa Greetings cannot be used together. 

Can I interrupt a Quick Replies interaction If do want to answer my door?

Yes, you can interrupt a Quick Replies interaction and start talking to the visitor.

How long does the interaction with Quick Replies last?

The duration of the Quick Replies interaction is 60 seconds from the point when Quick Replies becomes activated after a 0 to 20 second delay, depending upon what you’ve selected in the Ring app.

Can Quick Replies recognize what is being said or use Person Detection if someone doesn't ring the doorbell?

No.

Can I watch the Quick Replies interaction without answering the door?

Yes, you can watch Quick Reply interactions live.

Is it possible to select a real-time response that can be played by the doorbell?

Yes, you can use a real-time response that can be selected in the Live View when someone presses the doorbell.

How can I identify the Quick Replies interactions in the Ring app?

Quick Replies will appear in History as an individual event and will show the same icon as a missed doorbell ring.

Can I share Quick Replies interactions?

Yes, these interactions can be shared just like other Ring doorbell videos if you have subscribed to a Ring Protect Plan.

Will I be able to turn Quick Replies on or off based on the time of the day or in Modes?

No. At this time Quick Replies cannot use any scheduling functionality.

Will Quick Replies still function if the doorbell has no internet connection?

No. Quick Replies will not function if the doorbell has no internet connection. 

Join Our Community

Share feature requests, get help, and discuss the latest in security with your fellow users on Ring's first neighbor-to-neighbor community forum.

Was this article helpful?

×

 

 



Send Feedback