Setting up Quick Replies in the Ring App

Quick Replies is a smart doorbell feature, similar to an answering machine for your door, available for almost all Ring doorbells in the US and Canada. Quick Replies is not available for the Ring Video Doorbell (1st Generation).

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Using Quick Replies in the Ring app

You can enable or disable Quick Replies at any time in the Ring app. Once the feature is activated, and someone rings your doorbell, the visitor will hear a pre-selected message and can leave a reply, unless customized otherwise. There’s no subscription required for Quick Replies. However, only Ring Protect Plan subscribers will be able to access and review recordings of Quick Replies interactions in their Event History.

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How to set up Quick Replies 

In the Ring app:

1. Tap the menu (≡) on the top left of the Dashboard.
2. Tap Devices.
   • Select the doorbell you want to set up.
3. Tap the Smart Responses tile below the doorbell image.
4. Tap Quick Replies.
   • Toggle on Quick Replies switch to blue.
5. Set Response Time for right away or between 2-20 seconds.
6. Choose Quick Reply Message.
   • Scroll down the list and select a year round message or seasonal greeting.
     • You'll hear a recording of the message.
   • Tap Save in the top right corner.

Note: There are some functionality issues with Quick Replies and doorbells that are being used in the Samsung SmartThings environment. Our engineers are working diligently to resolve the situation. There is also no volume adjustment for Quick Replies at this time and you cannot record a customized message. 

Frequently asked questions

What is Quick Replies?

Quick Replies allows you to choose preset responses and is available with most Ring doorbells. It's like an  answering machine for your front door if you're not around. You can set one automated response and ask a visitor to leave a message.

How does Quick Replies work?

If Quick Replies has been turned on in the Ring app, it takes between 0 to 20 seconds to activate when a visitor presses the doorbell after the sound has stopped playing. The doorbell will play one of the preset responses. You can select whether the visitor can leave a message. Even if they don't leave a message, sound can still be recorded during the interaction if you are subscribed to a Ring Protect Plan. 

What Quick Replies options can I manage?

You can turn Quick Replies on or off, set the activation delay from 0 to 20 seconds, and pre-select a message that will be played to your visitors by default. The pre-selected messages can be chosen individually for each doorbell that you own.

Can I record my own voice message?

No.

Can I adjust the volume of Quick Replies?

Not at this time. 

Do I need a subscription to the Ring Protect plan in order to use Quick Replies?

No. Quick Replies is available with or without a subscription. However, only Ring Protect plan subscribers will be able to access and review recordings of Quick Replies interactions in their Event History. Both subscribers and non-subscribers can view Quick Replies interactions in real time in Live View. If you add a Ring Protect plan subscription, you will only see Quick Replies interactions in Event History after the subscription was added.

Alexa Greetings is also available for automatic responses if you have an Echo device and a Ring Protect plan subscription. Quick Replies and Alexa Greetings cannot be used at the same time. 

Can I interrupt a Quick Replies interaction if I want to answer my door?

Yes, you can interrupt a Quick Replies interaction and start talking to the visitor.

How long does the interaction with Quick Replies last?

A Quick Replies interaction is 60 seconds from the point when Quick Replies becomes activated following the 0 to 20 second delay.

Can Quick Replies recognize what is being said or use Person Detection if someone doesn't ring the doorbell?

No.

Can I watch the Quick Replies interaction without answering the door?

Yes, you can watch Quick Reply interactions live.

Is it possible to select a real-time response that can be played by the doorbell?

Yes, you can use a real-time response that can be selected in the Live View when someone presses the doorbell.

How can I identify the Quick Replies interactions in the Ring app?

Quick Replies will appear in History as an individual event and will show the same icon as a missed doorbell ring.

Can I share Quick Replies interactions?

Yes, these interactions can be shared just like other Ring doorbell videos if you have subscribed to a Ring Protect plan.

Will I be able to turn Quick Replies on or off based on the time of the day?
No. At this time Quick Replies does not have any scheduling functionality.

Will Quick Replies still function if the doorbell has no internet connection?

No. Quick Replies will not function if the doorbell has no internet connection.