Video Doorbell Pro 2 information

The Ring Video Doorbell Pro 2 is Ring's premium doorbell with advanced features. The Video Doorbell Pro 2 offers 3D Motion Detection, enhanced Head-to-Toe HD+ Video, Audio+, Bird'Eye View, and Alexa Greetings (for Ring Protect subscribers).

This article will cover commonly asked questions about the Video Doorbell Pro 2.

What is the Video Doorbell Pro 2?
The Video Doorbell Pro 2 is a wired video doorbell that offers enhanced Head-to-Toe HD+ Video and other features such as Alexa Greetings (for Ring Protect subscribers), 3D Motion Detection, Audio+, and Bird's Eye View. With Ring’s premium Video Doorbell Pro 2, you can check in on your front door anytime, from anywhere, and can see and speak to visitors at your door in real-time using your Ring app or Alexa-enabled device.

With Video Doorbell Pro 2, you’ll always be connected to your home, so you can watch over your property and answer the door from anywhere.

What are the features of Ring Video Doorbell Pro 2?

  • Enhanced Head-to-Toe HD+ Video
  • 3D Motion Detection
  • Audio+
  • Live View
  • Works With Alexa
  • Built-in Alexa Greetings
  • Quick Replies
  • Bird's Eye View
  • 2.4 GHz or 5.0 GHz connectivity
  • Privacy Zones
  • Advanced Color Pre-roll
  • 1-year warranty on parts, lifetime theft protection
  • Works with iOS and Android
  • Wifi Connected

Does the Video Doorbell Pro 2 work with other Ring devices?
Yes. The Video Doorbell Pro 2 works with any other device created by Ring and can perform all the functions expected of a video doorbell in a security system.

Does the Video Doorbell Pro 2 work with Alexa?
Yes. The Video Doorbell Pro 2 is completely compatible with Echo devices.
Click here to learn more about using Ring devices with Alexa.

What is 3D Motion Detection?
3D Motion Detection uses radar technology to precisely identify where and when a motion event begins. The radar sensor measures the distance and angle of objects in front of the camera, allowing for more specific motion detection alerts.

Click here to learn more about 3D Motion Detection.

What is Bird's Eye View?
Bird's Eye View provides an aerial map view of motion events in front of your doorbell and clearly shows the path that visitors take when visiting your property.

Click here for more information about Bird's Eye View

What is Alexa Greetings?
Alexa Greetings is a voice service available for Ring Video Doorbell Pro 2 customers with a Ring protect or Ring protect Plus Plan. These customers can enable Alexa Greetings to greet visitors, take messages, and provide specific instructions on where to leave packages.

Click here to learn more about Alexa Greetings.

Product Specs

What comes in the box?

  • Video Doorbell Pro 2
  • Installation hardware and tools
  • Satin Nickel faceplate. After the device is set up, you will receive a digital coupon for one free additional faceplate. Select colors apply.
  • Alt Pro Power cable
  • Pro Power Kit v3
  • User manual & quick-start guide
  • Security Sticker

What's the difference between Ring Video Doorbell Pro and Ring Video Doorbell Pro 2?

  Ring Video Doorbell Pro  Ring Video Doorbell Pro 2
Size

4.5in x 1.8in x 0.78in

(11.43cm x 4.67cm x 2.03cm)

4.5in x 1.9in x 0.86in

(11.4cm x 4.9cm x 2.2 cm)

Features Two-Way Talk, Live View, Motion Alerts Two-Way Talk, Live View, Motion Alerts
Power Hardwired, Requires a transformer (included in some regions): 16-24VAC, 50/60HZ Hardwired, Requires a transformer (included in some regions): 16-24VAC, 50/60HZ
Faceplates One faceplate and one coupon code for free additional faceplate One faceplate and one coupon code for free additional faceplate
Wifi connectivity 802.11 a/b/g/n 2.4 & 5GHz 802.11 a/b/g/n/ac 2.4 & 5GHz
Video Resolution 1080p HD video 1536p HD Video
Field of view 160 degrees horizontal, 90 degrees vertical 150 degree horizontal, 150 degrees vertical
Aspect Ratio 16:9 1:1
Color Night Vision Yes Yes
Color Pre-Roll Yes (with Ring Protect Plan) Yes (with Ring Protect Plan)
Motion Detection PIR Sensor Radar
3D Motion Detection No Yes
Bird's Eye View No Yes
Motion Zones Customizable motion zones Customizable motion zones, distance thresholds
Quick Replies Yes Yes
Alexa Greetings Yes (with Ring Protect Plan) Yes (with Ring Protect Plan)

 

Compatibility & Usage

Is the Video Doorbell Pro 2 usable with the mounting brackets and wedge/corner kits from earlier generations of the Ring Video Doorbell?
No. Mounting brackets and wedge/corner kits are not backward compatible. 

Is the Video Doorbell Pro 2 water-resistant?
Yes. The Ring Video Doorbell Pro 2 is water-resistant.

Can the Video Doorbell Pro 2 withstand hot or cold temperatures?
The Video Doorbell Pro 2 is rated for temperatures ranging from -5 degrees F to 120 degrees F.

Internet Requirements 

What wifi networks is Video Doorbell Pro 2 compatible with?
Video Doorbell Pro 2 is compatible with b/g/n/ac wifi networks operating on 2.4 GHz or 5.0GHz frequencies.

What is the recommended Internet speed for Video Doorbell Pro 2?
High-speed internet.

Data Usage and Recording Plans

Does the Video Doorbell Pro 2 use data all the time or just when it's activated?
Video Doorbell Pro 2 will only use data when it’s activated by an event, recording an event, or when you access Live View via the Ring app. If the Video Doorbell doesn’t detect motion or isn’t activated with the app, it won’t use your data.

Does the Video Doorbell Pro 2 keep footage for later review?
It can, however, this requires a subscription to Ring Protect Plan, an optional service that allows you to view, save, and share video.

Click here for more information about the Ring Protect Plan.

Installation

I have an unusually shaped front yard. How do I aim Video Doorbell Pro 2 in a direction other than straight ahead?
The Video Doorbell Pro 2 can be adjusted to point in directions other than straight forward through the use of a wedge or corner kit. 

There are several types of screws that came with my Video Doorbell Pro 2. What is each screw used for?
In the product packaging, there are long mounting screws and security screws. The mounting screws are used to affix the mounting bracket to your door or wall. Once the device is installed, use the star-shaped end of the screwdriver bit to tighten the security screws into the bottom of the Ring Video Doorbell Pro 2 faceplate to help deter theft.

rvd-2nd-gen-sec-screw-comp.jpg

Note: For your safety, use only the short security screws under the faceplate. Using any other type of screw could damage the battery and create a potential fire hazard.

Purchases, Refunds, and Warranties

Where can I order the Video Doorbell Pro 2?
The Video Doorbell Pro 2 is available on Ring.com and at many fine retailers.

Does the Video Doorbell Pro 2 have a warranty?
Yes, a 1-year parts and lifetime theft protection warranty.

Click here for more information on Ring's Limited Warranty and Theft Protection Plan.

What is Ring's refund policy?
You have 30 days from the date you received your device(s) to request a full refund. You are responsible for covering the cost of return shipping.

What if someone steals my Video Doorbell Pro 2?
If stolen, we will replace it for free. Simply fulfill the reporting requirements, and we’ll ship you a replacement Video Doorbell Pro 2.

Click here for more information on Ring's theft and replacement policy. 

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